Leads project management and logistics services concentrated on B2B customer support operations. Engages key stakeholders and executive leaders to gather business needs and define customer requirements. Conducts market data analysis to recommend pricing and costing strategies. Collaborates with business development group to identify new business needs. Supervises 3 direct reports and manages 6-person teams/over 190 projects simultaneously supporting customer service activities.•Manages customer service execution for portfolio of 65 global clients; synchronizes 800 orders annually supporting 330 devices positioned across international territories and contributes to $6.8M in company revenue.•Orchestrates contract deliveries and manages $1M in labor; enables ordering, delivery, and spare parts provisioning according to government customer requirements.

Headed simulator operations training supporting domestic and international aviation. Collaborated with Program Managers in tracking and scheduled training and coordinating on-site resources. Partnered with cross-functional teams as Technical Advisor to debug and resolve mechanical concerns. Developed/modified training materials and reconfigured course curriculum to align with system updates.•Established training department/program from ground and scaled to develop over 200 available courses; grew training operations to add 3 new instructors.•Facilitated 40 classes annually and trained over 800 technicians on $20M simulators.

•Crew Chief with over 2K flight hours attained in H-46D aircraft; Subject Matter Expert (SME) on T-58 turbo shaft engine and rotary wing aircraft systems.•Over 4.8K flight hours attained during 12 years as P-3C Flight Engineer Instructor.•Qualified P-3C/6 DV 2F87(F) simulator operator with 200 hours experience.•Led training operations overseeing 34 technical instructors and 18 safety personnel; ensured compliance with safety standards and DoD training requirements.•Supervised 17 direct reports performing aircraft inspections, equipment operations support, and launch/recovery for multi-million-dollar aviation resources.

• Assessed shelf and floor displays to determine which merchandise required restocking• Completed cycle counts and audits of specified segments to keep inventory current and accurate.• Loaded and unloaded delivery trucks to maintain store inventory• Used equipment such as hand trucks, pallet jacks, and bailers safely and efficiently• Added labels to products, rotated stock, and professionally arranged merchandise• Pleasantly helped customers by finding requested items, boosting store revenues, and improving retention rates• Helped customers complete purchases, bagged items, and assisted by carrying bags to their car. • Provided friendly and knowledgeable service to all guests