Jeffrey Faust Email & Phone Number

Chicago, Il, Us

Illinois, United States

Naperville, Illinois, United States

Currently working in US Lending Operations, working in Loan Booking/Review. I have taken on various team lead responsibilities since fall 2022. I also assist with many of our reports to determine volumes and identify any errors before reviews are completed.

Elgin, Illinois, United States

This position was a short bridge of my previous role as Program Coordinator while the company reorganized and was eliminated in January 2020, we worked through August to assist with the transition.

Illinois

• Maintain professional, confidential, and friendly atmosphere to ensure client satisfaction.• Assist in managing credit card programs through processor adjustments and instruction for self-service in online platforms, to help ensure proper expense reporting.• Co-managed presentation to Upper Management for helping to further automate client request processes to help reduce call length utilizing existing applications. • Supported and Managed auditing of internal tracking for administrator additions/removals from government card programs.• Aided Government Designated Program Coordinators with email work when calls are less frequent and assisted other teams when call volumes required assistance to maintain or improve service levels.• Assisted with project to migrate procedures to a new format for our new website and received highly positive feedback on my contribution of migrated procedures from Project Manager.

•• Investigated fraud claims through trend review, merchant contact, and customer contact to minimize risk and increase profitability for the firm.• Completed in-depth reviews of fraud accounts for government required documentation of information.• Coordinated team celebrations and events to increase morale, improve motivation, and promote team building.• Delivered on special projects working with department management, including auditing of secure desk check policy, assisting with hard copy file retention action plan and an action plan to review the outgoing letters. • Organized meetings with management and training for employees to ensure desk policy was being followed, maintaining security and confidentiality.

Palatine, Illinois

• Balanced and prepared cash register drawers for daily accounting and use, through attention to detail and determination to prevent financial loss for the company.• Fulfilled customer special item requests, helping to raise and maintain customer satisfaction scores of 80% or more. • Recorded and reported sales and labor results daily, to provide store and corporate management with a clear picture of the stores budgeting and sales performance.• Managed front end employees to ensure breaks were provided and to ensure staffing for slow/busy periods.• Managed timecard entries for the entire store to ensure employees were paid correctly and on time.• Managed cash volumes to ensure a default supply of different denominations of currency.

Introduction To Sql

An online class designed to give an introduction to utilizing SQL in the different programs associated.

Certificate, Advanved Excel 8 Hour Class, A

Associate Of Arts - Aa, General Studies

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