Jeffrey Jimenez Email & Phone Number

Duluth, Georgia, United States

Member of the front-line team, dedicated to ensuring that Second Life customers achieve maximum value from the platform through personalized, proactive support and success guidance. Help customers resolve technical issues while also delivering a high-touch, personalized experience. Deliver exceptional support to Second Life’s highest-value customers, such as Concierge and Premium Plus members. Using a variety of communication channels (phone, live chat, ticketed support), I leverage in-depth technical knowledge, excellent communication skills, and a strong understanding of the platform’s evolving features to solve customer concerns swiftly and effectively.

I managed customer support tickets via Jira, resolving issues like network connectivity, EDI transaction errors, and phishing attempts. I used MySQL Workbench for data analysis and collaborated closely with customers to provide efficient, clear solutions. This role enhanced my skills in IT troubleshooting, customer service, and database management, while consistently maintaining concise, professional communication.

Alpharetta, Georgia, United States

Provide exceptional service, earning between $50-150 daily over 3-5 days a week with an average of 20-40 deliveries per 3-day span. With a customer rating of 4.82 stars and a strong track record, I excel in customer service, time management, and reliability. My performance metrics include a 71% acceptance rate, 92% completion rate, and a history of 1,165 deliveries. I thrive on delivering timely and reliable service while maintaining high standards of customer satisfaction.

Alpharetta, Georgia, United States

Handled over 50-100 daily calls and managing customer inquiries, order processing, and technical support. I also assisted through live chat and email communications, ensuring prompt and accurate responses regarding orders. My role also included administrative tasks, promotions support, and providing comprehensive sales assistance, contributing to efficient operations and exceptional customer service.

Freeport, New York, United States

Provided a range of essential roadside assistance services, including lock-out assistance, fuel delivery, battery jumpstarts and testing, and tire changing. Additionally, I sold and installed AAA batteries, ensuring customers received reliable products. Effective communication with members was a priority to keep them informed and ensure their safety and trust. I maintained accurate records by entering call information into the database, processing payments, handling cash transactions, and completing reports and receipts as required.

Bloomfield, New Jersey, United States

Maintaining dealership display standards by driving vehicles to designated areas and ensuring the cleanliness of the driveway, sidewalks, and other areas as directed by management. I kept both new and used vehicle lots organized and tidy, facilitating a positive customer experience. Additionally, I provided transportation for customers and delivered vehicles to their homes. My responsibilities also included delivering sold vehicles to customers' houses and transporting vehicles between different dealerships, ensuring a smooth and efficient process from showroom to customer delivery.

East Orange, New Jersey, United States

Provided excellent customer service by assisting customers with their shopping needs, addressing inquiries, and resolving complaints to ensure a positive shopping experience. Demonstrated proficiency in money handling by accurately processing transactions. Maintained optimal stock levels through efficient restocking, ensuring products were readily available for customers

Personal Awareness And Self-Improvement

Activities and Societies: -Personal Development Classes -Internship Readiness Classes -NetworkingA comprehensive program designed.

It Certificate, Information Technology

Activities and Societies: Fundamentals of IT, Programming, Introduction to Computers, Survey of Info. Tech, Intro. to Project Management.