A Customer Service Road Warrior (currently 80% travel) - who visits with all of our US and Canada based customers with the sole purpose of confirming their satisfaction with their Capital Goods purchase. My vast technical and customer service expertise offers me the ability to confirm that the Capital Goods sold are operating efficiently and in accordance with the Customers requirements and the ability to offer the Customer any required solutions to achieve their satisfaction.- Personally responsible for average annual increase of at least 11% in parts and service sales per year/year over year.- Trained new personnel in Aftermarket/Sales Customer Service roles;- Provides Tech support on a daily basis to in house Parts and Customer Service Departments;- Offers Project Specific Customer Service to complete US and Canada customer base including offering technical expertise to required to upgrade obsolete equipment including both mechanical and electrical/ panel equipment;- Travel 80% throughout US and Canada-Instrumental in sourcing and setting up new Florida Location for Corporate expansion.

Managed the Parts Department for Schwing Bioset, Inc.- Increased overall Parts Dept margins by 10%; - Right sized inventory - eliminating 33% of inventory levels by right sizing minimum safety levels and eliminating obsolete inventory;'- Reduced required inventory through relationship building with Supply Chain Partners - shortening their delivery schedules to accomodate JIT needs of our organization; - Increase turns in Inventory Sales as a result of creating correct inventory levels;- Re-organized parts locations in warehouse to increase efficiencies in operations;- Re-organization and reductions in inventory allowed for elimination of rented 5,000 sq foot storage facility; - Trained parts personnel on technical use of parts to allow for precise Customer Service;

- Managed Project installations, oversaw installation of associated equipment, managed sub-contractors and coordinated timely completion of projects; - System Start-up, installation support, and technical support of material handling equipment;- Training of new Service Technicians on demolition and installation of Schwing Bioset scope of suppy;- Providing first class Customer Service and Field Service to all Schwing Bioset Customers.

Responsible for and fully trained in operating, maintaining an training of operators, maintenance personnel in the use of new and used concrete pump trucks and material handling equipment in a field environment.

Responsible for and fully trained in the assembly of all models of hydraulic and electrical equipment utilized on concrete pump trucks.

Responsible for and experience in Leadership and Decision Making requirements for the Organizational Level of Maintenance Airframes and the Hydraulic Shop. Managed 5-10 employees.

Inspected, Maintained, Tested and Repaired Airframe and Hydraulic Systems on F/A-18 aircraft.

Prepared aircraft for flight and Performed servicing and preflight/post flight inspections.

Attended United States Navy Schooling including Hydraulics Training