Jeffrey Kerr Email and Phone Number
Jeffrey Kerr work email
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Jeffrey Kerr personal email
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Jeffrey Kerr is a Team Leader at Digital Federal Credit Union at Digital Federal Credit Union.
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Complaint Management Team LeaderDigital Federal Credit Union Mar 2024 - Present -
Information Center Team LeaderDigital Federal Credit Union Dec 2019 - Mar 2024Lowell, MassachusettsResponsible for overseeing a team of New Hires and Team Leader Apprentices at DCU. Trained in fraud prevention procedures, eCommunications, and escalated situations. Multi-tasking in a fast paced environment with the ability to problem solve with out of the box solutions. Monthly meetings and reviews with a team of up to 20 agents. Provide critical feedback to improve the development and success of agents. Train agents to de-escalate and prepare for the Team Leader role in the future.
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Team Leader ApprenticeDigital Federal Credit Union Apr 2019 - Dec 2019Responsible for taking escalated calls from members. Helped with DCUs CHATBOT project until July 2019. Must know how to track sales and agents QA stats. Complete “Side by Sides” with new hires to ensure their growth. Must meet all sales goals set by Team Leader.
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MentorDigital Federal Credit Union Oct 2018 - Apr 2019Responsible for training the new hires within the company to make sure they follow all company procedures. Must provide input to Team Leaders and Assistant Managers as to if the new hits remains with the company. Must still meet all expectations for an Information Specialist.
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Information SpecialistDigital Federal Credit Union Jun 2018 - Oct 2018Marlborough, Massachusetts
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Zamboni DriverPaul Tsongas Arena Nov 2016 - PresentLowell, MassachusettsDriving a Zamboni (Ice Cleaner) at levels ranging from Youth Hockey, Junior hockey, to Division 1 High School hockey playoffs. Late hours and often long shifts. -
Operations EmployeePaul Tsongas Arena Sep 2015 - PresentLowell, MaResponsible for setting up and breaking down events. Late hours and shifts that could last 12+ hours. Must follow a spreadsheet explicitly while setting up an event to ensure the event can take place.
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Drive Thru OperatorStarbucks May 2016 - Aug 2016Burlington, MassachusettsResponsible for communication with customer to take their initial order, making sure orders were completed correctly and handed to the customer safely in return for their payment.
Jeffrey Kerr Education Details
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Philosophy
Frequently Asked Questions about Jeffrey Kerr
What company does Jeffrey Kerr work for?
Jeffrey Kerr works for Digital Federal Credit Union
What is Jeffrey Kerr's role at the current company?
Jeffrey Kerr's current role is Team Leader at Digital Federal Credit Union.
What is Jeffrey Kerr's email address?
Jeffrey Kerr's email address is jk****@****fn.info
What is Jeffrey Kerr's direct phone number?
Jeffrey Kerr's direct phone number is (888) 794*****
What schools did Jeffrey Kerr attend?
Jeffrey Kerr attended University Of Massachusetts Lowell.
Who are Jeffrey Kerr's colleagues?
Jeffrey Kerr's colleagues are Richard Killion, Aya Rhouat, Joel Matos, Olivia Hodsdon, Elaine Wesley, Kim M. Roche, Meghan Freitas.
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