Led high-impact strategic initiatives and served as a key liaison between business stakeholders and operational teams, translating complex business needs into actionable requirements and supporting solution delivery across multiple functional areas. Managed project teams to drive strategic initiatives to completion.• Developed comprehensive knowledge of each Investment Manager’s business needs and worked closely with relevant VSS operations groups to build operational support models for each manager•Collected and documented project requirements, specifications, business processes and recommendations•Created and managed detailed project plans, tracking all deliverables across multiple functional areas•Ensured that issues are identified, tracked, reported on and resolved in a timely manner•Presented project status to Stakeholders and Executive Sponsors•Analyzed highly complex technical business problems then worked on implementing solutions with input from groups across the organization•Led meetings to drive technology initiatives and workflow improvements•Recommended enhancements to procedures and workflows to increase efficiencies, scale costs and support growth of Virtus Shared Service support model•Worked closely and acted as primary point of contact with external vendors during vendor selection process, implementation or when looking to improve an existing relationship•Provided operational support for multiple product lines including Mutual Funds, UCITS, ETFs, retail SMAs and new incubation account launches

Spearheaded the planning, coordination and execution of transactions at State Street Global Advisors (SSgA) for primarily OCIO clients and Defined Contribution plans. • Organized and led pre-funding meetings with relevant personnel to engage the organization and ensure that all appropriate parties and functional groups are informed, involved, and ready to support new business prior to funding date of each new opportunity.• Collected feedback from across the organization and clients to see how the on-boarding process can be improved then worked with relevant groups to implement changes with focus on minimizing risk and maximizing efficiency. • Coordinated clients initial funding for separately managed accounts and commingled funds, changes to existing business, liquidations and terminations, In-kind contributions and withdrawals, custodian and record-keeper changes.• Developed comprehensive knowledge of each client’s business needs and worked closely with relevant SSGA operations groups to fulfill unique requests both prior to funding and after implementation has been completed.• Collaborated with Relationship Managers and Product Development teams to clarify requests from clients and make adjustments to on-boarding plans • Partnered with Relationship Managers to understand and negotiate business requirements that will become part of the ongoing servicing of individual client relationships then lead the effort on the execution of the agreed upon terms of each opportunity.• Worked with SSGA Know Your Customer/Anti-Money Laundering (KYC-AML) team to collect relevant on-boarding documentation from each client to ensure clients meet federally enforced Frank Dodd & Patriot Act requirements.• Collaborated with Record-Keepers of Defined Contribution retirement plans to on-board new clients and make adjustments to existing plans.

Served as daily client contact for users of Eagle software and worked thru any complications that customer is experiencing with Eagle’s STAR, Pace, Performance and Data-Management products.• Conducted on-site workflow reviews for problematic relationships to gain a better understanding of client’s workflow. After all data was collected our team would analyze pain points that were slowing down processes for each client and make recommendations on how to implement improvements. Recommendations were presented to each client at the conclusion of each workflow review for client approval.• Collected relevant information from client to use to conduct testing in Eagle’s test environments to confirm issue is software related and to come up with possible workaround solutions for the client.• Communicated client’s issues to R&D to find a solution and escalate known issues so R&D can work on installing fixes in future releases of Eagle software.• Developed in-depth knowledge of client business and operational workflows by working closely with client’s operations and production teams.• Worked with Relationship Management team to engage in early stages of client lifecycle to share ownership of key implementation decisions and influence decisions with an eye towards post-implementation operations and long-term client success.• Ran weekly client calls to review outstanding support items and make sure client expectations are being met as well as ensuring high priority issues are solved as fast as possible.

Managed team of 5 employees which focused on daily reconciliation of Collective Fund accounts.• Served on team that transitioned accounting platform from AS400 to new Advent Geneva multi-currency platform which included running both systems in parallel and troubleshot any discrepancies between both platforms.• Worked with Geneva implementation team on creating and transitioning new workflows from old legacy platform to new Advent Geneva platform for accounting and performance departments.• Provided knowledge transfer to new employees on how foreign exchanges, futures margin movements, foreign income repatriations, SWAPS, Currency Options and TBA trades would be handled on new Advent Geneva platform. Processed asset transfers out of Collective Funds as clients enter or exit each fund.• Audited month end reconciliations from other group members to ensure they met audit guidelines.• Worked with investment team to coordinate the funding of new accounts and their daily reconciliation procedures to meet the needs of the investment team as new accounts are opened.

• Completed the monthly or daily reconciliation of 100 accounts which hold various investment instruments including domestic bonds, futures contracts and interest rate swap agreements.• Worked daily on each account to resolve any trade discrepancies between custodian bank and Standish’s general ledger.• Prepared market value reconciliations in the first 5 business days of each month and researched large MV discrepancies.• Served as primary accountant on 100 accounts that transferred from Standish Mellon in Pittsburgh onto new accounting platform in the Boston office.• Ensured corporate actions such as tenders, calls, and exchanges are posted correctly by both custodian bank and Standish Mellon Asset Management.

• Processed and supported complete, accurate, and timely valuation and financial statements for the Evangelical Lutheran Church Retirement Account.• Processed cash distributions, stock distributions and capital calls before the 12 PM cash deadline as directed by the client.• Participated in the processing of fund rebalancing twice a month with other team members, which involves reallocating assets in order to remain in compliance with the predetermined guidelines of each account. • Trained new employees