Leading store Team Leaders and Sales Assistants to achieve the company's financial and customer service targets in areas of Made To Measure curtains, other soft goods and home furnishings and overall store sales results. Responsibilities includes improving commerciality of key selling items, achieving marketing campaign compliance and protecting company's profits and assets.

Lead a team of managers and a large staff in efforts to maintain company initiatives, standards, sales campaigns and to achieve maximum profitability. Responsibilities included project managing floor moves and remodels during store opening hours, merchandising to company directs. Roles included employment selection, promotions, human resources and terminations.

Directed actions of management team and associate staff to execute and establish company initiatives in areas of customer service, product flow and storage, merchandising and operational controls. Managed specialty businesses within a big box environment. Managed financial controls, P&L reviews, budgetary forecasting.

Undertook day to day operation of a high volume, service based family owned and operated business. Maximized companies profitability by standardizing processes by introducing technological advances to the business including computer automation, payroll systems and financial accountability. Implemented cross-training programs to reduce liabilities in staff shortages and reduction of payroll.

Responsible for and ensuring the execution of company’s’ objectives, goals, policies and procedures with the highest emphasis on exceeding our customer expectations and experiences in a retail environment. Providing effective and continual training and development to Assistant Store Managers, Department Managers, Leads and Associates. Duties include coordinating all business activities including store operations, merchandising, product training, associate selection, development, succession planning and retention. Developing strategies to increase comparative sales, average sales transactions and reacting to market trends. Responsibilities also include key controls such as shrinkage, inventory control, payroll and staffing.

Primarily, duties includes effectively creating a customer friendly selling culture with sales associates by training, developing, coaching and counseling staff in a face-paced customer-oriented, sales driven retail environment while achieving established category, department and store sale goals with both small and large business and home customer. Direct management of copy center, electronics and furniture departments.

Responsibility includes motivating staff in generating sales to meet established sales goals. Maintaining a positive, well educated, helpful staff to ensure customer satisfaction. Cash control and reporting. Primarily responsible for all Human Resources functions in store. Including recruitment, training of new hires as well as on-going development of established staff. Reviews and performance appraisals. All payroll controls. Secondary responsibilities include store operations and merchandising.

Responsible for total store operations and maintaining increased profitability through achieving monthly, quarterly and yearly financial goals. Financial reporting, Profit & Loss management, inventory controls, visual merchandising, monetary controls, customer service, customer follow-up, inbound and outbound calls, assurance of continual customer satisfaction, inquiry generation, and employee morale. Recruitment, training and development of new managers and sales professionals. Provider of technical support and service to customers.

Successfully managed three units. Implemented new philosophies in customer service and organization to team. Brought increased sales through training, incentives, positive reinforcement, and being a human manager. Product preparation. Responsible for, Profit & Loss management, marketing, human resources, visual merchandising, inventory control, payroll budget, and loss prevention, while communicating all needs to Home office personnel such as: District Manager, Buyers, and Human Resources. Implementation, training and technical support in Computer Automation program throughout Northern and Southern California. Recruitment, training and development of staff.

Managed large staffs of 300+ in Theme Park Restaurants. Duties including opening and closing restaurant locations, cash controls, food safety, and employee relations.