Jeffrey Byrd Email & Phone Number

Oxford, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Oversees the overall operations of the West Bridgewater location by building a strong cohesive team around sales (effective coaching to meet/exceed company mandated sales goals), yard production and trucking .Directs the yard team to achieve peak productivity by reviewing and improving the work order process to increase fleet quality and readiness.Assists Dispatcher in maximizing driver productivity and coaching drivers when needed.Ensure customer satisfaction through immediate responses to NPS customer survey feedback.Maintains a safe work environment by effectively communicating corporate safety expectations through daily huddles and weekly safety specific meetings.Responsible for monthly/quarterly inventory management.Assists in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.Monitors P&L reports and uncovers opportunities to operate within a balanced budget and improve revenue.Achievements:Increased safety internal audit score from 88% to 98%.Increased yard production and work productivity.Assisted Prune/Scrap Projects in South Plainfield and Tom's River NJ.Attained OSHA 30 hour certification.Presented operational and financial results to upper management board within first 3 months of hire.

North Kingstown, Rhode Island, United States

Manages overall day to day operations of credit union branch.Coaching and mentoring branch staff while fostering a positive team environment that will meet/exceed company mandated sales goals.Thorough knowledge of credit union core operational software while maintaining compliance with all FairLending policies.Performing branch audits and assuring branch is in total compliance with mandated regulations.Selected to serve on a specialized company committee for input on company re branding.Selected to help lead an Employee Development project along with the VP of Employee Development.

Multiple Locations

Oversees all functional aspects of 4 credit union locations while coaching and training assistant branch managers.Interviews, hires and places staff in appropriate locations.Makes recommendations to COO based on branch needs and functionality.Assists COO in making sure all credit union policies and procedures are being followed.Periodically reviews credit union policies and updates/creates new policies when needed.Performs regular branch and staff monthly audits.Oversees branch security by monitoring total branch cash, conducting annual robbery training, etc.Organized and developed staff training procedures.

North Kingstown, Rhode Island

Demonstrated working knowledge of Amazing Charts software and pricing and kept up to date on changes.Met/exceeded Company Mandated Sales Goals on a monthly basis.Provided assistance with technical aspects of software including installation issues, interface issues, reset path issues.Provided updates and recommendations to management on a regular basis regarding issues and processes.Attended trade shows and other industry events on behalf of the company.

Performed Home Equity Loan/Line end to end functions including processing applications, reviewing credit reports and closing loans with members.Delivered a high quality of service for members and ensured that employees were maximizing opportunities to cross sell products and services.Maintained extensive knowledge of all aspects of daily retail banking with the ability to execute any and all branch transactional needs.Developed a PowerPoint training presentation to educate and train new employees.

Education record

Retirement Planning

Certified IRA Specialist I

Education record