Work an average of 5200 cases annually, determine risk initiated account terminations, risk initiated funds on hold, risk initiated placement, release of funds on hold, risk reserve release requests and status of merchant accounts via phone and chat with merchants and relationship managers.Review merchant accounts for detailed transactional review and analysis to ensure timeframes and time sensitive agreements are met.Talk with merchants and provide detailed review and… Show more Work an average of 5200 cases annually, determine risk initiated account terminations, risk initiated funds on hold, risk initiated placement, release of funds on hold, risk reserve release requests and status of merchant accounts via phone and chat with merchants and relationship managers.Review merchant accounts for detailed transactional review and analysis to ensure timeframes and time sensitive agreements are met.Talk with merchants and provide detailed review and explanations for merchant agreements, terminations and conditions.Escalate merchant case work, process exception approvals and escalated merchant concession determination, partner with risk and strategy resources on research and automation opportunities.Mentor in Pathfinders Veteran Mentor Program, work with mentees to grow the interconnectivity of members of the military veteran community in order to promote and facilitate their success within JPMC. Show less

Managing a team of fulltime employees while overseeing daily workflow of specific workgroups and/or segments of the workflow processEffectively utilizing teamwork and leadership behaviors to create a highly engaged environmentSupport management to help with day to day team functions. Work with team reporting to review performance metrics, review scorecards, work with specialists with coaching's and side by sides as needed.Perform risk analysis between five sites… Show more Managing a team of fulltime employees while overseeing daily workflow of specific workgroups and/or segments of the workflow processEffectively utilizing teamwork and leadership behaviors to create a highly engaged environmentSupport management to help with day to day team functions. Work with team reporting to review performance metrics, review scorecards, work with specialists with coaching's and side by sides as needed.Perform risk analysis between five sites globally, to identify errors and seek out areas for growth within the company.Subject Matter Expert for various functions to include offshore support to perform Quality Control, Training and Mentorship. Show less

Responsible for over 16,000 claims yearly for multiple functions, ensuring proper handling, financial reasonable investigations and regulations are adhered to. Selected for the Leadership Acceleration Program to participate in rigorous training, shadowing, mentoring, coaching and on-the-job training designed to familiarize participants with leadership responsibilities and prepare for future managerial leadership roles.Risk Analysis globally for over 400 claims monthly, ensuring… Show more Responsible for over 16,000 claims yearly for multiple functions, ensuring proper handling, financial reasonable investigations and regulations are adhered to. Selected for the Leadership Acceleration Program to participate in rigorous training, shadowing, mentoring, coaching and on-the-job training designed to familiarize participants with leadership responsibilities and prepare for future managerial leadership roles.Risk Analysis globally for over 400 claims monthly, ensuring specialists are meeting company policy and regulation adherence allowing for the line of business to meet goals while reducing errors by 21%. Certified Developmental Center Coach working with specialists with any day to day production issues that occur. Working with new hires as a subject matter expert ensuring proper training is met. Show less

Oversee and run day to day operations to include, hiring, scheduling and adherence to TABC, Steritech and Health code standards.In charge of building inventory, to include kitchen, concessions, bar and stockroom. Ensure all orders are made twice weekly as well as run weekly inventory to ensure numbers are within company variance standards.Reduced building inventory variance from a 3.4% to a 1.3%, resulting in increased revenue, loss of inventory, stopped inventory theft and… Show more Oversee and run day to day operations to include, hiring, scheduling and adherence to TABC, Steritech and Health code standards.In charge of building inventory, to include kitchen, concessions, bar and stockroom. Ensure all orders are made twice weekly as well as run weekly inventory to ensure numbers are within company variance standards.Reduced building inventory variance from a 3.4% to a 1.3%, resulting in increased revenue, loss of inventory, stopped inventory theft and brought building back into compliance. Show less

Store manager responsible to meet and exceed yearly sale budgets. Maintain inventory and accountability for 1.2 million dollar a year store.Charged with maintaining the store execution for 12 stores within district, ensuring all employees are meeting or exceeding monthly sales goals. While also coaching underperforming employees with goal plans to get back on track within district goals.In charge of training for the district to ensure all new hires are properly trained not only… Show more Store manager responsible to meet and exceed yearly sale budgets. Maintain inventory and accountability for 1.2 million dollar a year store.Charged with maintaining the store execution for 12 stores within district, ensuring all employees are meeting or exceeding monthly sales goals. While also coaching underperforming employees with goal plans to get back on track within district goals.In charge of training for the district to ensure all new hires are properly trained not only in company standards, but also understand all products from several vendors. Show less

Subject Matter Expert instructor teaching tactical radios, radio wave/antenna theory, cellular infrastructure, intelligence reports, intelligence cycles and sensitive collection tools. Instructing 30 students per course and graduating over 300 students yearly.Was selected to update and rewrite all course material to meet proper classification guidelines as well as meet current National Security Agency (NSA) policies.Was selected to be Secret Security Officer (SSO) to ensure all… Show more Subject Matter Expert instructor teaching tactical radios, radio wave/antenna theory, cellular infrastructure, intelligence reports, intelligence cycles and sensitive collection tools. Instructing 30 students per course and graduating over 300 students yearly.Was selected to update and rewrite all course material to meet proper classification guidelines as well as meet current National Security Agency (NSA) policies.Was selected to be Secret Security Officer (SSO) to ensure all Standard Operating Procedures, security procedures and classification standards we up held and met to military and government standards. Show less

As Signals Support Team Leader planned, coordinated and determined logistical requirements for setting up operational antenna fields; and the installation, operation, and preventive maintenance of associated equipment/facilities.Subject matter Expert for all communications intercept receivers, specialized computer hardware and software programs, and wide band converters in the process of collecting, recording, analyzing, support computerized network operations missions, and reporting on… Show more As Signals Support Team Leader planned, coordinated and determined logistical requirements for setting up operational antenna fields; and the installation, operation, and preventive maintenance of associated equipment/facilities.Subject matter Expert for all communications intercept receivers, specialized computer hardware and software programs, and wide band converters in the process of collecting, recording, analyzing, support computerized network operations missions, and reporting on a wide variety of intercepted communications signals.Developed and maintained records on technical aspects of target emitters, situation maps, and other related Signals Intelligence files. Prepared and issued reports to include intelligence reports, technical reports, and summaries.Served as the embassy specialist for my company’s advance team. Was responsible for ensuring proper integration of all radios and antennas with the local environment as well as with the local command.As the Signal Support Team Leader and Embassy Team Leader, was responsible of maintaining record and accountability for more than $7 million worth of classified signals intelligence gear for duration of mission and the well being five man team. Show less