Jeffrey Lechich Email & Phone Number

Lake Forest, CA, US

Huntington Beach, California, United States

Tokyo, Japan

• Held concurrently with the experience at Kahala Hotel
• Conducted 38 English lessons per week to business professionals via face-to-face instruction and Zoom training
• Earned 2nd place for instructor of the month in Tokyo for the month of July 2021

Yokohama, Kanagawa, Japan

• Assistant Quality Manager – HR - Training and Development (February 2020 – April 2022) Post-opening (Sept. 23 2020 – March 31 2021):
• Organized participation with Forbes for the newly opened hotel. Earned a 4-Star Forbes rating on preliminary audit within 60 days of opening. Successfully facilitated the first in the world Forbes remote training.
• Responsible for daily hotel-wide compliance checks, audit reports, and appropriate action reports
• Daily preparation of the Daily Communication Sheet which is used internally to communicate all hotel information for 300+ team members
• Effectively supported co-worker relations, ensuring the hotel and employees uphold local policies, procedures and laws with the capacity to handle multiple priorities, initiatives, interfaces and tasks
• In charge of final room inspections for all VIP guests ensuring all room cleanliness standards are met resulting in no guest complaints Pre-opening and planning office (Feb. 1 – Sept. 22, 2020):

Within 23 Wards, Tokyo, Japan

• International Sales Manager, Travel Industry - August 2018 – September 2019 (one year contract)
• Daily Duties: Responsible for direct actual distribution and movement of product and service to customers, and proactively soliciting and handling all revenue-related opportunities in the segment of rooms. Actively.
• In March 2019, The Ritz-Carlton, Tokyo Sales Team earned the top performing sales team in Asia Pacific for 2018
• Earned 104% on the 2018 STARS annual audit by training the hotel staff and overseeing the responses
• Earned 94% on the March 2019 bi-annual American Express Fine Hotels and Resorts audit, increased Average Daily Rate by 39%, and increased Room Revenue by 40% in 2019 from 2018
• Planning and implementation of 130+ individual agents site inspections and familiarization tour group stays

Fountain Valley, California, United States

• Operations Manager - March 2016 – August 2018
• Daily duties: Supported the successful execution of all operations in the hotel’s departments and managing 30 staff members. Strived to continually improve guest and employee satisfaction and maximize the financial.
• Served as the on-property HR Generalist by ensuring that all hotel policies, associate relations and recognition, disciplinary procedures, and associate documentation are administered fairly and consistently
• Managed room operations of a $1.7 million full property renovation which was completed in March 2018 by maintaining the scheduled timeline with minimal guest impact while staying on budget
• Earned a 94% department score on the 2017 Marriott Brand Standard Audit
• Put new policies and procedures in place that raised our Intent to Recommend score up by 14.2 points and our Room Cleanliness score up by 14 points from the same time in 2017. As a result, multiple Operations Managers.

Anaheim, California, United States

• Served as an extension of the Front Desk. Effectively communicated with guests in a friendly and positive manner; met/exceeded client needs; and resolved complaints; had in-depth knowledge of departmental interaction.
• Daily duties: High volume phones, deliveries to guest rooms, training new hires, performed general office duties, guest problem resolutions, product inventory, and diagnosing and repairing telephone and Wi-Fi issues

Mammoth Lakes, California, United States

• Daily duties: Managed the housekeeping, front office, and engineering staff. Performed various office duties including: scheduling, high volume phones, reservations communications with Home Owners Association, and.

Hospitality Management, Hospitality Administration/Management

Associate Of Arts (A.A.), Communication And Media Studies