Jeffrey Llamas

Jeffrey Llamas Email and Phone Number

Customer Service and Operations Executive @ DP World
Dubai, AE
Jeffrey Llamas's Location
Dubai, United Arab Emirates, United Arab Emirates
About Jeffrey Llamas

A graduate of bachelor's degree in Customs Administration major in customs and tariff law. I handle import and export shipments, cargo documentation, shipment monitoring, vessel and aircraft space booking and airline/shipping line updates. I was with WWW Express (formerly DHL Philippines) for 6 years, a local counterpart of DHL Express in the Philippines. I handled domestic and international ocean freight cargo. After I left WWW Express, I joined WNS Global Service, a business process outsource company as a senior associate. I was a Customer Service agent of NYK Line North America region handling export booking of ocean freight shipments out of USA and Canada. Currently, I am employed by DHL Logistics LLC Dubai as a Customer Relations and Operations Specialist, my primary responsibility is to handle the end to end air import operations and customer service.

Jeffrey Llamas's Current Company Details
DP World

Dp World

View
Customer Service and Operations Executive
Dubai, AE
Website:
dpworld.com
Employees:
44029
Jeffrey Llamas Work Experience Details
  • Dp World
    Customer Service And Operations Executive
    Dp World
    Dubai, Ae
  • Dhl Global Forwarding
    Customer Relations Specialist
    Dhl Global Forwarding Jun 2020 - Present
    Dubai, United Arab Emirates
  • Dhl Global Forwarding
    Customs Operations Specialist
    Dhl Global Forwarding Feb 2017 - Jun 2020
    Dubai, United Arab Emirates
    Position: Customs Operation SpecialistJob Description / Duties and Responsibilities:• Sorts of document for all Danzas clearance customer.• Communicates all discrepancies to parties concerning the shipment.• Processes BOE declaration.Key Performance Indicator:• Clearance Timeliness: Customs LPI (16hrs from the flight arrival)• Individual KPI’s as per assigned role listed in the local Customs LPI• Timestamp updation in Logis for all customers (Target: 100% compliance & accuracy)
  • Dhl Global Forwarding
    Documentation Handling Specialist
    Dhl Global Forwarding May 2014 - Feb 2017
    Dubai, United Arab Emirates
    Position: Documentation Handling SpecialistJob Description / Duties and Responsibilities:• Ensures timely collection of consol pouches within the allocated timeframe.• Liaise with the Airline and Handling Agent for the incoming shipments.• Notifies customer on cargo arrivals and sending timely reminders.• Ensures timely update of all Air Logis milestone.• Crosschecks the completeness and originality of the document. • Verifies the details required for customs clearance are matching (COO, HS Codes, Weight, Pcs, Consignee details).• Ensures that all documents for customs clearance are released to Customs Compliance Department.• Monitors status of document for clearance whether cleared, suspended, or rejected.• Ensures closing of files once cleared and hand over to Transportation team for delivery on a timely manner.Key Performance Indicator:• Timestamp updation in Logis for all customers (Target: 100% compliance & accuracy)• DWC Shipment Report on a daily basis (Target: 100% compliance & accuracy)• Monthly Performance Report; Submission every 5th of the month (Target: 100% compliance & accuracy)
  • Wns Global Services
    Senior Associate
    Wns Global Services Aug 2012 - Apr 2014
    Ncr - National Capital Region, Philippines
    Job Description / Duties and Responsibilities:• Confirms and processes export eBookings through www.nykline.com• Handles pending booking requests with North America Trade approval• Communicates, assists, and answers export customer queries
  • Wide-Wide World Express Corporation
    Shipping Specialist
    Wide-Wide World Express Corporation Apr 2006 - Aug 2012
    Ncr - National Capital Region, Philippines
    Position: Shipment Controller – Seafreight International and DomesticCompany: Wide Wide World Express Corporation (formerly DHL Philippines Inc)Job Description / Duties and Responsibilities:  Provides full support to nationwide Seafreight Manager. Ensures timely replies to branches' request for quotations made in collaboration with the Pricing Department. Documentation and monitoring of rates and agency contracts established by the nationwide Seafreight Manager. Ensures booking and cargo space availability for seafreight shipments (International and Domestic). Communicates to the relevant managers any increase imposed by the providers Checks accuracy of billings of local and international shipping lines, consolidators, and brokers. Communicates and updates with the branch of status of their incoming and outgoing seafreight shipments. Coordinates with branches, Operations and Gateway seafreight shipment to ensure loading in shipping lines and delivery to final destination, given due consideration to cost and timeliness. Monitors shipment while in-transit until it finally reaches its final destination. Handles customs processing of shipment on a case to case basis. Communicates with the overseas agents (rate inquiry, pick-up and delivery, shipping schedules, and etc.) Computes import duties and taxes as required by the client. Acts as records custodian and quality work place officer as part of ISO 9001:2008

Jeffrey Llamas Education Details

Frequently Asked Questions about Jeffrey Llamas

What company does Jeffrey Llamas work for?

Jeffrey Llamas works for Dp World

What is Jeffrey Llamas's role at the current company?

Jeffrey Llamas's current role is Customer Service and Operations Executive.

What schools did Jeffrey Llamas attend?

Jeffrey Llamas attended Asian Institute Of Maritime Studies, Asian Institute Of Maritime Studies.

Who are Jeffrey Llamas's colleagues?

Jeffrey Llamas's colleagues are Nelson Ramírez, Coumba Faye Diouf, Hassan Nagah, Mba,ciscm,ciccm,citlp, Ibrahima Ly, Nitika Arora, Mahesh Thali, Sivamani K.

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