Jeffrey M.

Jeffrey M. Email and Phone Number

Technical Account Manager | Training Center Manager | IT Support Specialist | Ensuring Client Success through Proactive IT Solutions and Exceptional Service @ Epoch IT
Jeffrey M.'s Location
Allentown, Pennsylvania, United States, United States
About Jeffrey M.

As a Technical Account Manager at Epoch IT, I provide proactive, tailored IT solutions that drive client success. I serve as a strategic advisor and the first point of contact, handling everything from firmware updates to client inquiries with a focus on efficiency and clear communication. With experience in technical support and training, I bring a well-rounded approach to building strong, trusted client relationships, ensuring their technology needs are met seamlessly and effectively.

Jeffrey M.'s Current Company Details
Epoch IT

Epoch It

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Technical Account Manager | Training Center Manager | IT Support Specialist | Ensuring Client Success through Proactive IT Solutions and Exceptional Service
Jeffrey M. Work Experience Details
  • Epoch It
    Technical Account Manager
    Epoch It Apr 2024 - Present
    Allentown, Pennsylvania, United States
    • Acted as the primary liaison for clients at Epoch IT, ensuring their technology needs were met through exceptional service and tailored solutions.• Built strong relationships with clients to align IT services with their business objectives.• Created comprehensive PowerPoint presentations to empower clients in making informed decisions.
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  • Epoch
    Training Center Manager
    Epoch Dec 2023 - Present
    Allentown, Pennsylvania, United States
    • Collaborated with clients to identify training needs and enroll employees in tailored virtual learning programs.• Oversaw logistics of class setup to ensure seamless experience for participants and instructors.• Designed and implemented evaluation forms using Microsoft Forms to measure training effectiveness.• Leveraged Power Automate to streamline workflows and enhance operational efficiency.
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  • Epoch
    Tier 1 Help Desk
    Epoch Oct 2023 - Present
    Allentown, Pennsylvania, United States
    • Diagnosed and repaired hardware issues for laptops and desktop computers at Epoch, ensuring efficient and effective service.• Trained employees/externs to handle residential support issues, enhancing team capabilities and customer satisfaction.• Managed comprehensive repair services, from full PC builds to hard drive replacements, fostering a positive service experience.
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Jeffrey M. Education Details

Frequently Asked Questions about Jeffrey M.

What company does Jeffrey M. work for?

Jeffrey M. works for Epoch It

What is Jeffrey M.'s role at the current company?

Jeffrey M.'s current role is Technical Account Manager | Training Center Manager | IT Support Specialist | Ensuring Client Success through Proactive IT Solutions and Exceptional Service.

What schools did Jeffrey M. attend?

Jeffrey M. attended Lincoln Tech.

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