At Amazon, from October 2012 to the present, I have served as the Senior Manager for Physical Security Programs in the AMER region. In this role, I oversee compliance with physical security standards and projects, acting as a subject matter expert in physical security, infrastructure design, and maintenance. I contribute to new projects, initiatives, and launches, ensuring alignment with Amazon Global Security Operations standards and policies. My responsibilities include coordinating the planning, design, and commissioning of security installations, collaborating with design firms and security integrators for project execution, establishing benchmarks, and monitoring field teams to guarantee the timely completion of security projects. I promote a diverse and collaborative culture focused on customer obsession, trust, and meeting company goals.Selected Contributions:• Led field-based project/program managers to deliver over 2,600 new warehouse and retail projects in four years.• Expanded Physical Security Program Management Team by 63% to accommodate 72% project volume surge from 2020-2024.• Achieved 12% reduction in project manager hours, resulting in $660MM savings from 2020-2023.• Realized $3.69MM in operational expense savings in 2023 through efficient security system maintenance, cutting costs by 46% year-over-year.

In this role, I served as the Senior Physical Security Program Manager for the AMER region. In this role, I advanced the Loss Prevention department by developing and leading a team of 3-4 regional project managers, focusing on innovative process and system solutions to meet business requirements. I drove cross-functional team collaboration and managed project timelines effectively, enhancing communication channels with project sponsors, providing regular updates on project status, identifying risks, and managing change control. Additionally, I implemented standardized internal team workflows, physical security checklists, and communication templates to optimize project execution. I also mentored project managers, fostering professional growth and leadership within the team.Selected Contributions:• Reduced security system installation costs by 47%, saving expenses on equipment and labor across 21 warehouses over three years.• Introduced security vendor RFP process in 2019, achieving cost avoidance of $1.77MM and year-over-year savings of 23%.• Streamlined project management processes, resulting in 20% improvement in project flow and $336k in savings for 2019.• Contributed to commissioning and decommissioning of 21+ sites over three years, setting standards for execution excellence.• Guided two Physical Security Project Managers to promotions in 2019 through effective coaching and development.

During this tenure, I served as the AMZL Senior Safety/Security Program Manager, directing North American safety and loss prevention program initiatives for AMZL delivery stations. In this role, I ensured the seamless integration of security protocols with operational requirements by coordinating comprehensive training for local teams and emphasizing adherence to established policies and procedures. I oversaw the development and distribution of training documentation to facilitate knowledge transfer and compliance. Additionally, I managed the physical setup of safety and security systems, aligning them with stringent building launch timelines. Acting as a liaison between multiple departments—including IT, Engineering, Facilities, Supply Chain, Finance, Human Resources, and Operations—I maintained project continuity and adherence to milestones.Selected Contributions:• Developed first global physical security design build book for AMZL, standardizing core build standards across 671 delivery station launches from 2015 to 2023.• Implemented project management standard work, employing critical path method to streamline 32 delivery station launches in 2015, saving approximately $92,000 in project management hours.• Formulated delivery station launch Bill of Materials to expedite procurement of supplies, ensuring readiness for Go-Live in April 2015.• Executed security architecture updates at three delivery stations, achieving compliance with GSO policy and readiness for SR2 audits.

Here, I served as the Amazon Robotics Flow Operations Manager, managing evening shift operations at a high-volume Fulfillment Center. In this role, I oversaw 2-5 Area Managers and led a workforce of 100-300 hourly associates. My responsibilities included conducting interviews, facilitating training for both exempt and non-exempt employees, and maintaining full responsibility for achieving operational goals. I was actively engaged in strategic planning, forecasting, and work assignment, while also evaluating employee performance and implementing disciplinary measures as needed. Additionally, I spearheaded the development and implementation of standard operating procedures, driving process improvements through lean methodologies to effectively address the demands of rapid growth.Selected Contributions:• Created centralized dock-to-dock workflow program, reducing indirect labor hours by 16% and increasing daily throughput to 105 UPH against an 82 UPH plan.• Developed headcount accuracy calculation, standardizing pre-shift planning and resulting in 22% increase in average throughput during initial shift hours.• Designed and established "Flow Control Room" for operational efficiency, enhancing daily management for entire team.• Initiated Flow Process Assistant training program, reducing onboarding learning curve by four weeks for eight new hires.• Drove lean process adoption, continuously improving operational procedures to meet demands of an expanding facility.

In this role, I served as the NACF Launch Team Program Manager. In this role, I managed the initiation and execution of training programs for new fulfillment centers across North America, ensuring their timely and effective setup. My responsibilities included directing the selection and training of local initial training teams, creating Project Management Visits (PMVs), and developing training documentation tailored to each new fulfillment center. I coordinated cross-functional teams—comprising IT, engineering, security, loss prevention, safety, facilities, supply chain, finance, human resources, vendors, general contractors, and operations—to meet project milestones and Go-Live dates. Additionally, I supervised the establishment of new hire onboarding and training processes, maintaining oversight of technical, fiscal, and administrative functions. I monitored progress, reported on significant milestones, and interfaced with all company organizations to ensure alignment with business goals.Selected Contributions:• Implemented scalable "road to launch" training model, preparing over 130 exempt managers in 2013 and increasing to 411 in 2014.• Formulated North America's Away Team deployment SOPs, facilitating successful mobilization of 700+ non-exempt trainers in 2013.• Designed self-directed manager training program to enhance leaders' readiness for operational roles in new warehouses, achieving 68% increase in trained managers year over year.