Director Of Region Support, Svp
Boston, Ma, Us
Lead the transformation of the retail support structure. Partnered with the Region President to coach, guide and advise 10 District Executives and 150 branch teams through the implementation of numerous network-level change management initiatives. Spearheaded the launch of a new staffing model and alignment to updated targets, improved budget and expense control measures and reporting, a centralized escalation process for urgent and critical issues impacting customer experience and, a heightened business intelligence cadence related to sales performance, project progress/timelines and other critical accountabilities.✔ Implemented launch of 60 universal bankers, 50 licensed bankers and, 30 small business specialists.✔ Increased sales FTE by 20% while maintaining existing FTE targets via the launch of an evolutionary reconfiguration of branch staffing. The robust opportunity-based model aligned sales and service FTE to achieve optimal customer service needs.✔ Saved over $600,000 by reducing controllable expenses by more than 10% over 2 years.✔ Reviewed and approved all internal/external requisitions, final offers, exceptions, upgrades, retention requests and internal transfers for 900 budgeted FTE positions to ensure region was properly staffed and maintained alignment with staffing budgets and vacancy targets. ✔ Successfully led competitor analysis research and implementation of branch hours changes across the region as well as a reconfiguration/consolidation of more than a dozen locations.✔ Monitored and reported progress to ensure consistent execution of community volunteerism and talent management activities like performance calibrations, evaluations, merit reviews, underperformer evaluations, attrition trends and recruiting activities.
