Managing IT staff that support and engineer Monitoring platform applications, which include MASterMind, Access Control, Video Services and other integrated applications. • Managed Voice TTS project integration to MASterMind Monitoring that saves Tyco $1.2 million annually• Developed stored procedures for Voice TTS Project• Consult with monitoring center IT staff globally (EMEA, APAC, LATAM, NA)

Performed project based activities for the SPLIT initiative for Tyco that included managing small projects related to this effort and executing analysis and tasks for the larger based projects. • Developed and managed monitoring center infrastructure projects in North America (U.S. and Canada)• Built IT solutions for SPLIT customer reprograming project, saving the project over $2 million• Developed monitoring center SPLIT strategy for successful separation of ADT and Tyco’s data• Executed successful signaling infrastructure integration into monitoring centers of Brink’s acquisition

Responsible for managing client migrations to the Mastermind software suite including data conversions, systems layout, and add-on software modules for video, VRT, reporting, and hardware interfaces. Consulted with clients analyzing their current and future hardware and software requirements based on their business needs. Provided on-site support with 'Go-Live" and followed up with ongoing issues and deadlines. Managed on/off site technical support and training to technical and end-user staff.