Pre-sales Advisory Systems Engineer at Dell EMC Federal on the account team for Northrop Grumman nationwide in the field of Aerospace and Defense The combined Dell and EMC organizations deliver IT solutions for Digital Transformation. Pre-sales activities include, data analytics, systems design, solution sizing, solution best practices, performance tuning, high availability, disaster recovery and business continuity, as well as consultation on all the aforementioned.

Utilizing my existing construction knowledge to purchase and sell houses to flip and or rent out, planning for a relaxing retirement.

Supported the Sales team as a technical expert in VDI solutions where Zero and Thin Clients were to be sold. Supported the sales teams in selling motions and strategies. Attended events and shows, showcasing LG Cloud EndPoints as a technical expert and a strategic adviser to the customer. Created and managed the VDI lab with fenced off environments for each of the sales teams as well as a usable demo environment for Global LG Cloud sales teams.

Evangelized storage technologies globally to help drive sales, gain market share, and bolster customer relationships. Served as engineering liaison between field, engineering, development, product management, and top revenue-generating enterprise customers. Assess customer requirements and identify technical alignment between customer needs and the right solution.• Closed$1M+ deals per quarter as expert technology consultant and trusted advisor to Microsoft, Northrup Grumman, Verizon, Cisco, Boeing, Citi Bank, and VMware.• Created strong relationships with existing enterprise customers, and developed new relationships to understand business challenges, strategy and needs.• Accelerated company’s revenue growth in $20B market – enabled and trained sales teams for a market share leader.• Delivered technical presentations at partner and sales training events, trade show breakout sessions with 200+ attendees, and individual customers at the executive briefing center.• On-site visits with customer to ensure solutions were installed and configured properly for use and educated customer on setup and intricacies of product where needed.

Created solutions to increase performance, efficiency, and business agility through testing, analysis, issue recreation, and consulting with customers. Proposed new performance testing methodologies and measurement criteria. Trained extended performance community through collateral, case studies, trade show lectures, presentations and mentoring.• Spearheaded distribution of training sessions internationally in Germany and Ireland, decreasing consultation calls to corporate by 20%.• Contributed to new performance analysis methodologies and measurement criteria for upcoming products, improving product development efficiency 25%.• Created performance-related collateral such as tech bulletins, white papers, case studies, training sessions, and presentations, increasing knowledge transfer to company employees and minimizing ramp-up time of performance specialists.• Setup lab environment for performance testing including, rack and stack of storage and switches, setup of best practices for performance on related hardware.• Consultant for sales, customers, engineering, product management and development on performance related issues.

Provided expert product technical consultation to field sales organization, product management, and development. Educated sales engineers at knowledge transfer sessions, training events, and webinars. Engaged customers at trade show events, executive briefing centers, onsite customer visits, and sales calls. Developed and created pre-sales technical collateral writing documentation and white papers, how-to-videos, technical presentations, and demonstrations.• Proven track record consulting with sales engineers, assisting with accurate responses to customer requests for information (RFI / RFP / RFQ).• Mentored and trained new team members to help them grow into highly valued and trusted senior contributors. • Managed and executed product beta programs globally which drove product quality and readiness for a $5B+ business unit.• Managed team of 8 on a project to rack, stack, and evaluate of over 200 hardware platforms for a new hardware release. • Improved product quality, reliability, and supportability which increased sales and Net Promoter Score (NPS) by 50%

Resolved complex SAN (Storage area Network), NAS (Network attached storage), and networking related issues on mid-range / enterprise storage platforms. Re-created problems and provided failure analysis of system level issues as needed. Mentored field and support teams on troubleshooting of file / block storage and networking issues. Created and used scripting for troubleshooting as well as setup / tear down of lab machines for faster problem recreation.• Demonstrated critical thinking and problem-solving skills, learning new problem-solving techniques, and communicated effectively with senior engineers and development.• Increased economy of scale by managing team of 9 individuals spread out over US and India in a mentoring capacity. • Solved complex file (CIFS / SMB / NFS), block, networking, and performance storage-related issues quickly via troubleshooting tools and navigating Linux command line, delivering excellent customer service.• Decreased time to resolution of all issues found by documenting resolution and workaround steps in knowledge base for future use.• Mentored and trained new team members to help them grow into highly valued and trusted senior contributors providing excellent customer experience which led to increase in the overall TCE or total customer experience metric.

This was a traveling support position around the United States. Duties included:Setting up new SCO Unix point of sales system environmentsUpgrading existing systems that were in placeSetting up VPN's between multi-location environmentsProvided phone support from the officeTrained other staff and employees on process and procedure as well as troubleshooting stepsDocumented known issues and troubleshooting steps