• Spearheaded a significant operational pivot and market repositioning, driving the company's strategic transformation as a core leadership team member.• Served as the principal liaison among clients, internal teams, and stakeholders, fostering enhanced communication and elevating client satisfaction.• Acted as Scrum Master, orchestrating Agile processes, leading daily stand-ups, sprint planning, and retrospectives, resulting in a 30% increase in team productivity and project delivery timelines.• Headed the Client Services department, ensuring exceptional client service delivery and maintaining strong, ongoing relationships with key clients.

• Developed and implemented a new EHS module and workflow, creating both front-end (Angular) and back-end (Java) components tailored to meet specific client requirements.• Led the comprehensive redesign of the company website, resulting in improved SEO, increased online visibility, and a modernized user interface, significantly boosting user engagement.• Directed the QA efforts, establishing rigorous testing protocols and quality assurance processes, which enhanced product reliability and reduced bug incidence.

2014• Embedded a feedback collection widget into a client’s website• Implemented a service to store feedback and site interaction data to help the client acquire information for making business decisions2013• Automated summarization and aggregation of datasets containing over 50,000 records, thus eliminating 12 hours a week of manual data analysis