Jeffrey Parra Email and Phone Number

• Strong Knowledge of market data products such as Factset, Bloomberg, Refintiv Eikon, etc. • Work with network, telecoms, and server support services team to ensure system reliability• Provide support to trading Front and Back Office staff in a high volume, high pressure environment• Perform daily application install and inventory updates using Altiris Management Console• Maintain all documentation for helpdesk and Senior management support • Install, replace and configure hardware & software Components on PC’s, Laptop and Printer.• Strong knowledge of Audio/Video conferencing support• Working Knowledge of Microsoft Active Directory; account management, security group management• Provide support, installation, implementation and upgrades to existing and new applications.• Diagnose and correct network connectivity issues at home and in office• Create new standard operating procedures for consultants with bank polices and windows 10 upgrades• Maintained and supported Executive video conference Cisco systems• Interact with users to collect incident information and lead user through basic diagnostic procedures to determine source of error.• Manage activation and deployment of all mobile devices.• Manage projects as assigned and provide detailed status updates to management• Main point of Contact for the banks North America and South America branches• Ensure staff is informed of current imaging processes and any updates that are implemented.• Provide daily support for Trade floor users on segmented network• Maintain and support Trade floor applications with external vendors and in house development group. • Perform data backups and disaster recovery operations• Knowledge of excel with ability to correct issues with add-ins and macros issues• Currently working with management to upgrade our BCP sight to windows 10 and MS 365• Implementing Blackberry works and Jabber throughout the North America offices

• Used SCCM for patch updates and software distribution to the clients• Setup secure remote tokens for clients to work remotely• Work with HP and Dell laptops, PCs upgrades for new clients• Iphone and blackberry activation and support for all clients• Xerox and HP printer repairs and setups • Currently assisting on upgrading all clients to windows 7• Support and assist in the initial installation of pc setup and maintain client account, data recovery, and decryption of files and hard drives

Consultant• Pc upgrades from Windows XP to Windows 7 • Created and Managed Active Directory accounts• Managed and installed network printers • Used Cognos Scheduler to run end of week reports for all stores and update corporate • Assisted in opening up new stores and setup of POS systems, barcode scanners and zebra printers• Setup WebEx meeting with all stores and corporate• Activated blackberries on Bes server/enabled Iphones • Provided step by step directions on setting up Iphones when clients are overseas • Mac support with creating user’s account and Entourage account• Created images using Acronis• Hardware IMAC/repairs made to the servers and clients workstations• Maintained all corporate printers and fax repairs (fusers and drum kits)• Setup and maintained wireless devices on each floor

Store Support Operations• Primary point of contact 7 days a week. Setup up stores with Cisco phones and router connected to wireless back up as part of disaster recovery (T1 line fails)• Support and installation of software such as Memo-trac, Barracuda, Prodtrac and Bms reporting system• Maintained Active Directory as well as organized all objects in their correct group including pc names, printers, and servers. Also created accounts in FTP and AS400.• Fluent in the use of Microsoft Office Suits, Adobe software, Network client, PC Anywhere, Team Viewer and PC Duo.• Installation and Setup of Outlook accounts and Barracuda archives• Used Track-it ticketing system for any technical problems• Utilized Symantec Ghost and Sysprep for unattended installation• Used Microsoft Project to keep my colleagues up to date in store openings and office moves• Created and maintained corporate images

Consultant• Performed upgrades and installation of Bloomberg, Quad graphics cards Cisco phones and wireless headsets.• Upgraded client Hardware and software• Asset management, kept track of incoming tickets and incidents in remedy• Expert in many different types of helpdesk/ service desk application • Experience in troubleshooting trading platform such as Bloomberg

Team Lead• Provided desktop support to over 1000 employees in the US and overseas(UK, JP, FR, IT)• Reduced technical resolution turnaround time from two week to same day• Performed upgrades and installation of software such as Lotus Notes, Adobe Products, PDF Creator, Blackberry Desktop Manager, Citrix, Kaspersky, Landesk and Office 2007• Setup and managed fashion shows and video conference calls, network hubs and switches• Expert in deployment of equipment such as PCs, Laptops, projectors and Blackberries • Setup POS and Hypercom networking devices at retail stores with Retail Pro 8 and 9• Served as primary point of contact for technical troubleshooting on a 24-hour/7-days-a-week basis• Knowledgeable of installation of POS and troubleshooting remotely or on-site• POS setup through Citrix server with application Retail pro• Provided Documentation for the helpdesk to resolve common issues• Assisted in setup and move of company servers and network switches• Used Landesk for inventory control, remote support and software compliance

Assisted supervisors and colleagues with various computer issuesAssisted in diagnosing and resolving different terminal startup problemsFamiliar with medical software such as SMS, Softmed and Last Word

Procured, received, documented and tracked inventory of all computer equipment and software licenses.Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.Maintain passwords, data integrity and file system security for the desktop environment.Performed wiring and daily maintenance of external computer system equipment.Provided second level support to Technical Support Center.Resolved Windows and Internet Explorer issues on desktop and laptop.