➤ Maintaining customer satisfaction through frequent communication, responding quickly, and acting on client feedback.➤ Overseeing maintenance needs of 7 multi-unit properties including investigating and resolving tenant complaints.➤ Monitoring and tracking the team's performance results by collecting KPIs and sending daily percentages to goal reports.➤ Performing delinquency follow-up by calling tenants, posting 3-days, and working with attorneys throughout process.➤ Exceeding sales goals by an average of 25% annually and setting a record number of leases in AL and ATL markets.➤ Contracting with tenants by negotiating leases, collecting security deposits, and overseeing completion of contracts.➤ Successfully reversing move-out trend in 2021 during pandemic from 40% occupied up to 100% leased by September.➤ Being selected to roll out and help implement a new application that merges the Leasing and Construction departments.➤ Accomplishing financial objectives by collecting rent, paying bills, forecasting needs, and pursuing past due rents.➤ Using new application to deliver real time property updates and allowing for improved communication with clients.➤ Acting as liaison between Board of Trustees and contractors for more than 11 different condo associations.➤ Scheduling expenditures, analyzing variances, and initiating corrective actions while exceeding profit goals by 17%.➤ Maintaining property by investigating and resolving tenant complaints as well as enforcing rules of occupancy.

➤ Worked with underwriters to ensure applications were complete and applicants received decision in 5 business days.➤ Led and facilitated cross-functional company project with Rently to increase leads and increase portfolio visibility.➤ Worked closely with the construction team to monitor the turn of 200 vacant properties in order to estimate ready dates.➤ Oversaw and reported on progress for property upgrades, renovations, and improvements for leasing purposes.➤ Remained informed and aware of changes in technology, processes, and standards within the company and industry.➤ Oversaw maintenance, administration, and improvement of 3 mixed commercial/residential properties with 275 units.➤ Promoted apartment rentals through advertisements, open houses, and participation in multiple listing services.➤ Built back a team from 2 office staff members to a full team of 4 and training everyone up to a competent level.➤ Managed work orders received through portal, phone, and email and oversaw renovations for vacant units.➤ Oversaw general contractors on capital projects, reviewed and assessed job specifications, and ensured work quality.➤ Applied an understanding of fair housing requirements to conduct all business in accordance with company policies.➤ Oversaw preventive maintenance and ensuring proper notices are sent out to tenants due to shutdowns or maintenance.➤ Took corrective actions to maintain work progress, improve employee performance, and modify policies or procedures.➤ Provided tours of properties to prospective tenants and offer valuable information in regard to major features.➤ Orchestrated all accounting functions including managing Accounts Receivables and Accounts Payable activities.➤ Assisted with collections, evictions, curbing delinquency, posting of monthly charges, and maintaining accurate ledgers.

➤ Attracted prospective students and assisted them and their families with admissions, financial aid, and degree programs.➤ Performed telephone and face-to-face interviews with prospective students to determine if candidates were qualified.➤ Developed and maintained collaborative strong relationships with high school and community college counselors.➤ Assisted and mentored students through the admissions process and achieved an 82% student placement rate.➤ Conducted high school and community college visits, college fairs, and information sessions to promote the institution.➤ Served as a company liaison and ensured accurate, active communication with other relevant departments.➤ Organized and executed on-campus events such as open houses, tours, and orientation to showcase the organization.➤ Served as the lead facilitator for new student orientations and conducted approximately 10 orientations per month.➤ Collaborated with various departments and support services to develop and implement effective outreach strategies.➤ Engaged with prospective students and developed strategies to attract underrepresented and first-generation students.➤ Actively participated in evaluation and selection of applicants with a commitment to diversity and academic excellence.