Jeffrey R. Mason Email and Phone Number

SimpleBiz360 provides ground level, customer experience improvements. We roll up our sleeves and work with companies to look at the mechanics of "HOW" business is conducted. The new business frontier is experiential and atmospheric. Consumers, buyers, guests, clients and patients are now measuring transactions with a heavy emphasis on how they feel. We help companies address these shifts in customer perceptions by creating fresh, and healthy service mindsets conducive to the demands of this Experience Economy.Upset customers often become a damaging, costly and unseen community of voices that publicly megaphone their displeasure. Unfortunately, less than 4% of these upset buyers tell companies about their issue or issues. Why? Because they expect the offending business to do nothing with their feedback. Even more alarming is that 9 out of 10 of these upset customers never come back. Worst of all, these unhappy consumers often tell dozens of friends, family, neighbors and colleagues about their negative experiences. We call these flaming arrows; Silent Business Killers (SBKs). Our professional calling is twofold:1) Assist companies in finding the internal root cause of these external SBKs.2) Assist companies with implementing simplistic operational modifications that prevent future SBK events. Our Surfing, Snorkeling and Scuba Diving consulting programs are customized through our immersion approach. We work to identify, remove, replace, revise, create and implement operational conduct that increases customer satisfaction and bottom line results. Our programs, and workshops can be conducted virtually or face-to-face.The SimpleBiz360 podcast airs each Thursday morning on YouTube and 28 listening platforms. Our book is available on Amazon, Audible, iTunes or through our website. Please visit our website for more information on our consulting programs and workshops.