Jeffrey Reyes Email and Phone Number

Drive the full cycle recruitment, from sourcing candidates using both passive and active recruiting strategies, conducting phone screens, sending test assignments, submitting candidates for approval to clients, and carrying all the way through hiring.About Us:Recognized on the Inc. 5000 (Fastest Growing Private Companies in the U.S. - 2022, 2021, 2020, 2019, 2018, 2017), as well as Atlanta’s Top 100 Fastest Growing Private Companies (2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016), and Atlanta’s Best Places to Work, Crisp (www.crisp.co) is the nation’s fastest-growing law firm growth company.We’ve helped thousands of attorneys — from solo and small firms to large practices — build their brand, differentiate themselves from competitors, attract better cases, and earn millions in new revenue. In 2023, Crisp Founder & CEO Michael Mogill received EY Entrepreneur Of The Year in acknowledgement of his contributions to the legal industry.Crisp has been featured in Forbes, Inc., Avvo, ABA Journal, The Trial Lawyer, Huffington Post, and The Wall Street Journal.OUR BOOK: The Game Changing Attorney (available on Amazon and Barnes & Noble) -- www.gamechangingattorney.comOUR PODCAST: The Game Changing Attorney Podcast (available on iTunes, Spotify, Google Podcasts, etc.) -- www.crispvideo.com/podcast

• Trains and Mentor new Recruiters • Participates in Scrum sessions with Director • Align goals with our Director’s objective • Provides coaching session to fellow recruiters within my POD

• Trains and Mentor new Recruiters • Participates in Scrum sessions with Director • Align goals with our Director’s objective • Provides coaching session to fellow recruiters within my POD

(AT&T Uverse Blue) • Recognized as Top OM for Quarters 1 & 2 for VOC and R7• Ranked as #2 OM on a YTD Performance of 2017• Worked closely with both Associate and Site Directors along with the Client Relationship Manager in ensuring that goals are reached month over month• Promotes engagement activities for the Program• Manages attrition of the Program• Oversees 4-8 TL’s along with 50-100 frontline associates.• Provides VOC and Sales coaching with an approach based on AT&T Leadership Tactics• Implements performance management• Creates and Presents the WBR for both the Client and our Site Director• Participates in a daily performance read out with the client • Conducts SBS and Participates in a Bi-weekly Call Listening Sessions • Conducts a Data Driven Decision Making report to improve on Performance • Conducts 2-3 Triad sessions per TL/month

(BofA- Deposits & Card)• Worked closely with both Program and Executive Directors along with the Relationship Manager in ensuring that goals are reached month over month• Promotes engagement activities for the Program• Manages attrition of the Program• Oversees 7-8 TL’s along with 150-170 frontline associates.• Provides Performance coaching with an approach based on adaptive coaching methodologies• Implements performance management• Creates and Presents the WBR for the Program• Participates in a call calibration session with the client • Conducts Random SBS inspection • Conducts a deep dive analysis report on Performance • Conducts 2 Triad sessions per TL/month

(BofA- Deposits & Card) • Recognized by the Client for being the Top TL for 2014• Instrumental in some Process Improvement Initiatives of the Site• Worked closely with the Operations Manager in ensuring that goals are reached month over month• Manages attrition of the Team • Oversees a team of 15-18 frontline associates.• Provides T2B and CTI coaching with an approach based on adaptive coaching methodologies• Implements performance management.• Provides a glide path target for the agents and how to reach it.• Provides 2 Quality evaluations per agent per month• Participates in calibration session with the client • Conducts SBS evaluation to help coaches in identifying opportunities of a certain associate

(iiNet- Billing) • Recognized as the Top TL for 2011• Worked closely with the Operations Manager and the Program Director attending a weekly listening session • Worked closely with the Operations Manager in attending a daily heartbeat sessions focusing in on NPS • Oversees a team of 15-18 frontline staffs.• Worked closely with the Process and Migration Team• Provides NPS coaching with an approach based on adaptive coaching methodologies• Implements performance management.• Provides a glide path target for the agents • Provides Quality evaluations per agent based on the bottom quartile bucketing • Provides sales element coaching per agent • Provides the corrected daily absenteeism report for the program • Participates in the Promoter blitz session wherein we listen to calls and recognize promoter frontline agents• Participates in the Power Hour sessions wherein we listen to calls and rate them as we hear them and provide feedback to frontline agents if necessary.

(AAPT - CE) • Worked closely with the Operations Manager and clients in the program attending a fortnightly calibration calls with the client • Worked closely with the Operations Manager in attending a daily heartbeat session focusing in on NPS • Oversees a team of 15-18 frontline associates.• Provides NPS coaching with an approach based on adaptive coaching methodologies• Implements performance management.• Provides a glide path target for the agents • Provides Quality evaluations per agent based on the bottom quartile bucketing • Provides sales element coaching per agent • Provides the corrected daily absenteeism report for the program • Participates in the Promoter blitz session wherein we listen to calls and recognize promoter frontline agents• Participates in the Power Hour session wherein we listen to calls and rate them as we hear them and provide feedback to frontline agents if necessary.

(JPMC Treasury Services) • Worked closely with the Operations Manager and clients in the program attending daily and weekly calls with the client.• Participates in daily and weekly performance review with the client. • Oversees a team of 15-18 frontline associates.• Implements performance management.• Provides 4 coaching QA evaluations per agent every month.

(CHASE Credit Card Services) • Recognized as the Top TL for 2008 (FAB Awardee)• Instrumental in one of the Program wide initiatives of the Program (Clean Desk Policy)• Directs and motivates a team of 15-18 associates.• Delivers feedback through adaptive coaching methodologies.• Monitors agent progress towards performance standards.• Implements all disciplinary actions in accordance with company policies and procedures.• Worked closely with the Operations Manager and clients in the program attending daily and weekly calls with the client• Participates in weekly performance and monthly business review with the client. • Extracts daily stats for the program

(Chase Credit Card Services) • Recognized as the Most Reliable Agent for 2006• Recognized as one of the Top Agents for 2006• Completes phone in applications for the Chase Credit Card Services

(Home Shopping Network) • Processes phone in orders for Home Shopping Network Account