Jeffrey Ricard Email and Phone Number
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Experienced IT Engineer with a demonstrated history of working in the retail warehousing industry and public school systems. Skilled in BMC Remedy Suite (change, asset, incident, PBI & KBA), Incident IQ, Zen Desk, HP Asset Management, Windows servers, Solaris, HP-UX, Chrome Management, Chromebooks and PC's. Strong seasoned professional, graduated from Computer Processing Institute. Known to my local peers and company field locations as the "Go-To" person to get the job done. Set policy and procedures for hardware asset management, and audits to verify compliance. All within a culture to succeed.My dedication to my employers is demonstrated with the multiple promotions and years of service. Multiple perfect attendance, service, and excellence awards.
Mansfield Public Schools (Ct)
View- Website:
- mansfieldct.gov
- Employees:
- 53
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Technology Specialist IiMansfield Public Schools (Ct)Hartford, Ct, Us
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Technology Specialist IiMansfield Public Schools (Ct) May 2022 - PresentStorrs Mansfield, Connecticut, United States -
Technology TechnicianMansfield Public Schools (Ct) Feb 2022 - May 2022Storrs Mansfield, Connecticut, United StatesResponding to users’ support requests to help solve hardware and software problems.Installing and troubleshooting hardware and software in classrooms and school offices. Providing friendly, timely, and superior customer service at 1 middle school and 3 elementary schools.Collaborating with the team on projects and new initiatives.
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Technology TechnicianCoventry Public Schools Nov 2020 - Feb 2022Coventry, Connecticut, United States
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Information Technology Engineer 1Jcpenney Jan 2017 - Jun 2020Manchester, CtManaged and coordinated equipment move to a new data center. Responsible for policy and procedures of asset management along with implementing/representing other JCP field locations. Extensive use of Remedy modules, including work orders, incidents, KBA, PBA and change. Responsible for assigning and directing incident work to local technicians. Complete server decommissions (virtual and physical) within JCP network daily. Rebuilt all MDF/IDF cabinets to exacting standards. Installed new fiber, Cisco switches, VoIP and access points. Coordinate training with clients as needed. -
Field Operations AnalystJcpenney Sep 2008 - Jan 2017Manchester, CtSupervised and coordinated the installation and de-installation of data hardware and software patches. Managed software inventory. Coordinated technicians working on service calls using Remedy, escalated as needed.
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Associate Field Operations SpecialistJcpenney May 2003 - Sep 2008Manchester, CtManaged the installation and de-installation of data hardware and related environmental / software changes as needed. Managed IT equipment inventory within the facility, worked with local vendors for repairs, maintenance and problem determination and resolution. Coordinated system software changes, work orders and circuit installations.
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Systems AdministratorJcpenney Jan 1996 - May 2003Manchester, CtResponsible for the coordination, purchase and installation of required software within the JCP Manchester facility on (Sun/Unix) mid-range systems and personal computers. Manages and monitors systems, applications and hardware for optimum efficiency and performs prompt problem recognition and resolution.
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Technical Specialist / Hardware CoordinatorJcpenney Aug 1990 - Jan 1996Manchester, CtResponsible for the purchase and installation of all IT hardware located within the JCP Manchester Facility. This included the installation of a fiber backbone network, routers, switches, midrange computer servers, terminals and printers.
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Computer Operations Support AnalystJcpenney Apr 1988 - Aug 1990Manchester, CtResponsible for fixing and maintaining all mainframe batch jobs that were run during a specific shift. In addition was responsible for the installation of system patches, maintenance upgrades and fixes.
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Data Center Shift ManagerJcpenney Apr 1987 - Apr 1988Manchester, CtResponsible for the management of the data center shift work, associated equipment, and team members.
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Systems Analyst "A"Jcpenney Apr 1986 - Apr 1987Manchester, Ct
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Computer Operations AnalystJcpenney Apr 1985 - Apr 1986Manchester, CtResponsible for creating JCL, using MVS utilities and repairing batch job failures in a mainframe environment.
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Computer OperatorJcpenney Jun 1983 - Apr 1985Manchester, CtResponsible for running batch jobs and working with I/O Operators to keep production on schedule in a MVS mainframe environment..
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Input/Output OperatorJcpenney Apr 1982 - Jun 1983Manchester, CtBasic report printing functions, tape transmission, tape library management, microfiche production, punch card keying and operation.
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Event StaffUniversity Of Connecticut 1997 - Apr 2003Storrs ConnecticutWorked for the UCONN Huskies Athletics and associated organizations within the University of Connecticut. This included working security for football, soccer, basketball, spring break, and usher for Jorgensen Auditorium. -
Front Office ManagerKenco Associates Jun 1980 - Mar 1983Coventry, Ct
Jeffrey Ricard Skills
Jeffrey Ricard Education Details
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Computer Processing Institute4.0 Gpa
Frequently Asked Questions about Jeffrey Ricard
What company does Jeffrey Ricard work for?
Jeffrey Ricard works for Mansfield Public Schools (Ct)
What is Jeffrey Ricard's role at the current company?
Jeffrey Ricard's current role is Technology Specialist II.
What is Jeffrey Ricard's email address?
Jeffrey Ricard's email address is jr****@****ney.com
What is Jeffrey Ricard's direct phone number?
Jeffrey Ricard's direct phone number is +1 972-431*****
What schools did Jeffrey Ricard attend?
Jeffrey Ricard attended Computer Processing Institute.
What skills is Jeffrey Ricard known for?
Jeffrey Ricard has skills like Inventory Management, Troubleshooting, Servers, Management, Team Leadership, Networking, Disaster Recovery, Visio, Process Improvement, Retail, Training, Data Center.
Who are Jeffrey Ricard's colleagues?
Jeffrey Ricard's colleagues are Nancy Gallaway, Feda Adi, Nina Jones, Nancy Lombardo, Lea Love, Dave Colburn, Kristy Diaz.
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Jeff Ricard
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1jeffricard.oib.com
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