Jeff Richardson Email & Phone Number

Toronto, Canada Area

A Support Renewal Specialist, responsible for renewing both hardware and software support contracts for key commercial and public sector accounts. · Responsible for every aspect of the business from quote to close· Accurately forecasting business targets in ERP system · Objection handling and support cancellation avoidance· Growing new business via the sale of Extended Support offerings· Maintain an understanding of customers’ contractual T’s & C’s· Ensure customer understanding of all elements of their support portfolio· Position the value of support & educate the customer on its best use· Maintain and deliver internal account plans for top accounts· Non technical customer support / customer relations· Quantify and provided sales leads to other internal teams· Responsible for implementing contract renewal capabilities in Netsuite· Working with sales team to identify Hardware refresh opportunities

Mississauga On

An Enterprise Account Sales Rep, responsible for Key Accounts ($10+ million annual support footprint). Managed an annual territory quota of $65+ million, and over-achieved that quota every single year, averaging 115% annually. After 18 years: over 7,500 renewals closed, resulting in over $1 Billion in total recognized revenue. · Winner of 17 Sales Awards, including Rep Of The Year (x2) and Sales Club (x6) · Increased the customers’ support footprint by researching and bringing previously canceled licenses back on active support contracts· Accurately forecasted business targets weekly, quarterly, and annually· Managed the quoting, pricing and renewal of 400 - 550 annual contracts· Responsible for both Software and Hardware renewals · Assisted customers with license reconciliation for management / audit purposes· Non technical customer support / customer relations· Partnered with the internal sales teams on joint coordinated customer solutions.· Partnered with License Sales, Product Specialists to mitigate at risk revenue· Top customers include; Canadian Federal Government, Loblaws, BMO, CIBC, RBC, Scotia Bank, TD Bank, SunLife, Celestica, Manulife, Rogers, Blackberry, Shaw Communications, Toronto Stock Exchange, CGI Group, Great West Life

Mississauga On

· Responsible for the processing of multi million dollar software orders· Made sure orders followed all pricing, business and legal policies· Processed software upgrades· Maintained and updated customer data· Non technical customer support· Managed all software documentation sales· Processed internal revenue transfers

Toronto, Canada Area

· Responsible for the reconciling of all US over-the-counter trades· Utilized the ISM system, to expose and research trade problems· Canceled and corrected trades on line (ISM)· Extensive knowledge of NSCC correspondent clearing and X-clearing

Toronto, Canada Area

· Responsible for the reconciling of all Canadian over-the-counter trades· Canceled and corrected trades on line (ADP)