Jeffrey Ricks Email & Phone Number

Whitakers, North Carolina

Manage state-of-the art diesel engine test facility. Supporting current product, new productintroduction, and emissions testing. Customers included local, domestic, and global locations.Interface with customers to develop correct test scopes, execute test, disassembly, and inspection of engines.• Owned organizations schedule and test pipeline to ensure productive / profitable use of bothassets and manpower. Included working with customers developing long range plans orresolving test conflicts.• Oversight of on-site and vendor ran storage facilities. Including delivery and leadingperiodic inventory reviews to ensure obsolete items were addressed.• Manage daily operations of 7 test cells, engine prep, disassembly, and inspection. Thisincludes 13 journeyman technicians and responsibility for all operations support.

Wilmington, North Carolina Area

Manager – Reactor Modification Tooling, Reactor Service Engineering, 2014 – 2017Manager – Tooling Operations, Reactor Services Engineering, 2008 – 2014Oversaw facilities in NC and CA with an integrated team of up to 100 employees / contractors in design engineering, procurement, configuration management, and shop operations. Managed entire tool life cycle from design conception, assembly and test, until training of field delivery teams. Supported field installation team 24/7 to ensure smooth, seamless delivery.• Created first-of-a-kind repair tools for nuclear reactor modification projects involving remote installation, in limited access areas, under 60-80 feet of water.• Improved Inquiry to Order and Order to Remittance processes by developing standardized estimating templates and schedules resulting in predicable commercial proposal pricing and delivery cost.• Used project management methodology to produce first-of-a-kind repairs; including riskmanagement FMEAs, standardized level 3 WBS (to control scope, cost, and on-timedelivery), and detail estimating templates to assure accurate commercial proposals.• Earned Nuclear Energy Assembly’s Top Innovation Practice Award for shroud cracklocating and sampling at plant Hatch.• Insured organizational growth through creating individual development plans of allemployees; then systematically reviewed them quarterly.

Wilmington, North Carolina Area

Managed staff of 33 employees with a budget of more than $18M incorporating integrated suppliers, cutter-grind operations and toolroom. Oversaw the site manufacturing MRO tooling requirements including design, procurement, distribution, regrinding/down-sizing, tool engineering productivity, and budgetary ownership. • Under ran budget by 4.2% ($700k).• Developed and managed a pipeline of organic tool projects that offset inflation and made year-over-year productivity gains. Focus areas included insert and end-mill downsizing, increasing supplier vendor base, and increasing yield of tool holder refurbishment.• Volunteered for additional role of Site Compliance and Integrity Representative responsible for investigating concerns, coordinating required training, and keeping the site abreast of changing Corporate Compliance and Integrity requirements.

Wilmington, North Carolina Area

Coordinated all of Wilmington customer related hardware escapes, returns, and corrective actions to assure repeat nonconformances did not reoccur. Customers included aircraft manufacturers, end use airlines, and internal GE assembly sites. Focal point for creating standardized hardware quality plans and acceptance plan records.• Earned award for Best Delivery to Engine Assembly by reducing escaping hardware non-conformances by 67%.• Reduced deferred material by 73% ($510K) by prioritizing design engineering support. • Periodically acted as the Plant’s Quality Leader. Some periods lasting up to six months.

Wilmington, North Carolina Area

Managed a workforce of 52 employees and a budget of $3.1M. Led special inspection processes for site (FPI, Ultrasonic, X-Ray, and Eddy Current). • Developed test requirements and programs, trained and certified inspectors, and performed inspections.• Transformed the Process Cell from being classified as one of Wilmington’s “Bottle Necks.”

Wilmington, North Carolina Area

Performed site Six Sigma / Lean training and certification focusing on cost reductions in Quality, Sourcing, and Manufacturing Cell. Mentored assigned personnel on yearly requirement that all employees complete two projects.• Worked personal focus projects in assigned areas:o Sourcing – Implementation and administration of e-auction Source Bido Quality – Site effort focused on defect reduction (MRB, Scrap, and Rework)o GE90 and HPT manufacturing business cells – Embedded mentoring of employees.

Wilmington, North Carolina Area

Led site ISO9001 program and managed three shift calibration lab owning 7,000+ gauges.• Controlled a $400k budget resulting in 29% reduction.• Reduced calibration backlog by over 50%.

Raleigh-Durham, North Carolina Area

Part of dynamic site start-up team that created a state-of-the art engine assembly facility. The operation, lean and flat by design, became a customer showcase for high thrust commercial aircraft engines assembly.

Bachelors Of Science, Mechanical Engineering

Associate'S Degree, Airframe Mechanics And Aircraft Maintenance Technology/Technician