Jeffrey Roach Email & Phone Number

Orlando, Fl, Us

Woonsocket, Ri, Us

- Lead technology delivery, continuous improvement, operational and administrative governance and strategic partnerships with external technology Managed Services Providers (MSPs). - Ensure technology MSPs deliver high-quality services that align with the organization's goals, policies, and standards through a rigorous governance program. - Govern approximately $200M in long-term technology managed services engagements covering multiple technology towers. - Responsible for maturing technology MSP service quality by spearheading continuous enhancement programs. - Support Procurement organization with RFP creation, supplier assessments and selections of future technology MSPs.- Work closely with Finance partners to track spend and forecast against current technology MSPs.

New York, Ny, Us

- Responsible for portfolio, program and project delivery across the Technology organization- Leader of business analysis function including setting strategy, process definition and templatizing the business analyst framework- System Commissioning Director of MSG Sphere Las Vegas- Process Engineering Lead driving a "process for process" strategy across Technology organization- Strategy and Operations focus supporting CIO in day-to-day departmental activities-Ensure Technology PMO processes and policies enable the seamless delivery of projects on time on budget- Work closely with Finance, Accounting and IT Sourcing partners to ensure all project costs and spend are properly tracked and reported- Responsible for corporate Technology purchasing and invoicing of commodities and third party services - Leader responsible for annual corporate Technology budget planning and execution

New York, Ny, Us

- Responsible for overall portfolio, program and project delivery across the MSG Technology organization- Focus less on the task, more on digitizing business process, implementing portfolio dashboards and roadmapping business demands- Define, design, implement and mature Technology PMO processes and governance models-Ensure all Technology PMO processes and policies enable the seamless delivery of projects on time and within budget- Work closely with Finance and IT Sourcing partners to ensure all project costs and spend are properly tracked and reported- Responsible for corporate Technology purchasing and invoicing of commodities and third party services - Leader responsible for annual corporate Technology budget planning and execution - Own Process Engineering across the Technology organization- Responsible for business analysis including setting strategy, process definition and templatizing the business analyst framework

Toronto, On, Ca

IT Strategy / IT Target Operating Model - Led the development of a large scale enterprise IT strategy framework resulting in a unified approach to building, maintaining and tracking organizational goals and objectives - Drove technology strategy and selection programs guiding clients in their technology tooling decision making process from requirements gathering to Proof of Concept (PoC) setup and scoring to implementation- Assessed a leading Sports & Entertainment company's IT value chain, identified opportunities for improvement and developed a strategic plan for portfolio modernization- Played a critical role in a "Voice of Technology" initiative, listening to the voices of the client's technology team, identified themes / patterns, strengths & weaknesses, and developed a roadmap for positive change- Crafted multiple IT Infrastructure business cases including Network Redesign, Network Monitoring, ServiceNow Implementation, and Technology Operations Center resulting in over $40MM of funding approvals

Toronto, On, Ca

Supported a global hospitality company in their integration efforts after completing a $15B industry changing acquisition. My direct involvement was assisting with the technology integration: • Worked both pre and post deal in a variety of roles during the integration• Developed critical technology infrastructure and cyber security business cases • Redesigned IT Operations technology operating model• Stood-up and delivered a large scale Integration Management Office (IMO) critical to business success

Toronto, On, Ca

• IT Organizational Design / Target Operating Model - Performed IT Infrastructure Operations assessment to understand, analyze, validate and document 150+ current state roles and responsibilities within the department - Provided observations and implications of current state organizational design to create workforce synergies and eliminate redundant roles - Recommended a new service delivery model utilizing public frameworks to standardize processes and reduce the overall cost of service- Designed a future IT Run organization operating model and developed a comprehensive costing model that encompassed insource and outsource resource spend - Resulted in ~$80M labor cost savings while shifting headcount back in-house• IT Outsourcing - Supported a $100 Million IT Outsourcing Transition - Worked alongside Program Management Office to assist with RFP responses, vendor down select, transition planning and transition setup - Provided insight and guidance to PMO team during contract negotiation (down select) period - Lead the transition of multiple processes from the outsourced service provider to internal operations

Toronto, On, Ca

• IT Infrastructure and Operations- Used the Target Operating Model to evaluate current state environments- People, Process, Technology approach to recommendations - IT Infrastructure PMO - FORTUNE 100 Media/Entertainment Org - Supported overall PM by planning, organizing, supervising, and evaluating seven initiatives - Served as Project Manager on two initiatives: 1. Technology Infrastructure Refresh 2. Managed multiple network changes through relocations, installs, migrations, upgrades, and removal of hardware• IT Asset Management (ITAM)- Lead an inventory management audit of 3,000+ inactive assets- Developed and managed a phased approach to addressing risks related to asset mgmt.- Lead IT procurement standardization initiative at a FORTUNE 100 client - Defined, documented, and managed the creation of a end-to-end IT asset lifecycle process- Identified and documented ITAM process gaps and provided action for mitigation• IT Internal/External Audit - Performed internal data backup and recovery review at a FORTUNE 100 client- Completed an external IT audit at a real estate company in Northwest Florida - Supported an internal IT audit at a FORTUNE 150 Tech Company- Tested General IT Controls and Application controls- Identified existing controls and tested the design and implementation of those controls- Tested effectiveness against the controls and discovered potential controls gaps that existedOther Areas of Experience:- Business Continuity Management - Disaster Recovery

New York, Ny, Us

• Maintained a business impact analysis (BIA) for disaster recovery in five different process areas at a FORTUNE 100 client• Supported the formation of a Request for Proposal (RFP) for a potential third party risk assessment project• Maintained SharePoint disaster recovery site for client executives at a global sized media and entertainment company• Attended a weeklong National Internship Training session in Orlando, FL.• Assisted KPMG partners, managers, and associates in their efforts to provide clients with impactful IT results• Conducted client interviews with business and IT personnel

• Assisted owner of company with organizing clients and events into Excel database system.• Developed strategic marketing aspects through social networking sites.• Contributed to company's website organization and design.• Constructed strategies for expanding and managing social media follower base including, but not limited to promotions, polls, surveys and referral programs.• Located new social media tendencies, tools, and applications to benefit the overall image of the company.

Bachelor Of Science (Bs), Management Information Systems (Mis)

Education record

Education record