Techni Cool SolutionsSystem Administrator Dec 2016 - Nov 2018 Perform daily system administration tasks Perform installation, maintenance of hardware, software and internet connectivity issues Perform periodic OS backup and data management. Manage and support new technologies as adopted by the businessASPL Info Services Pvt Ltd - Client Location | Synopsys (India) Pvt LtdFeb 2019 - Jan 2022IT support point of contact for new hire email account issues, in collaboration with cross-functional teams to troubleshoot and correct user extension attributes in Active Directory.Deploy and administer IT systems, including end-user desktops/laptops, voice and video hardware andtroubleshooting of mobile devices.Provide level 2 IT support at the Tech lounge.Managing Global user accounts in SCCM.Responsible for Queue Managing of global tickets (prioritizing and assigning) including escalations raised by employees via BMC Remedy tool.Performing Inventory management using internal asset management tools to manage hardware assets and software Licenses.Providing Level2 support to various applications like Cisco Jabber, WebEx, Zoom, Cisco Any Connect, PulseSecure, Symantec and others using Bomgar application tool and several other in-house applications exclusively used by the Company.Scanning and uninstalling unwanted software and data files using SEP and other in-house tools when Security alerts are detected in staff’s system.Imaging of Mac and Windows systems.Played a major role during the companywide migration of email (Outlook and other MS applications) to Office 365, working closely and troubleshooting issues with all top-level employees to make sure End users are completely ready with the new cloud platform.Provided rigorous support for the users over remote sessions and phone, thereby earning appreciation from top management of the Regional IT team.Experience troubleshooting and providing support for VC room systems.Provide basic induction for on-board staff on support applications like Jabber, WebEx, Slack and others including internal portals used. Setting up multi factor authentication software for connecting for VPN and other various applications. Educating staff on raising tickets via Ticketing tool (BMC Remedy).Ensure security and policy compliance while performing technical tasks , developed and maintained a positive environment Manage and support new technologies as adopted by the business.Avanze Technologies India Private LimitedJan 2022 - PresentInventory ManagementSystem Patch, Antivirus check ,unwanted software removal