Jeffrey Sardick Email & Phone Number

• raising orders on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time.• ensure follow on appointments with customers are arranged and confirmed with the customer, where jobs require more than one visit to complete.• To liaise with Service Managers, Area Service Managers and Surveyors with issues relating to instances of poor workmanship, Operative attitude and in cases where technical advice is required.• drafting correspondence and investigating complaints• Managing operatives diaries• Tracking and monitoring to completion• Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules

• Diagnose the repair required on the property • Diagnosing repairs and passing on to the relevant teams if needed • Work in collaboration with the repairs supervisors, as part of the Housing Services department, to ensure all necessary work is appointed to the satisfaction of the customer • To deal with complaints from clients and customers in relation to the Housing repair service • Schedule repairs taking into consideration the length and complexity of the job • Liaising with contractors and maintenance • Using CRM systems such as Accuserve ,open housing, and DRS

KYC Document checking and verification. Providing efficient commercial approach to the customer with an outstanding capability to present promotions and brand information with the aim of brand turn-over. Updating customer on their account and replying to customer emails. Making sure fraud AML fraud checks are met. Accomplishing targets in terms of handling time, wrap up time, an average speed of answer and other requirements Communication with customers via live chat using software such as Zendesk and chameleon360 and emails Strictly following internal department procedures and complying to company-wide policies. making reports and keeping record logs/correspondences. Documentation of all communication provided for the customer for future reference and smooth turnovers. Providing quality and accurate service and escalates issues to appropriate authority.

• making sure that great customer service is achieved. • Providing product advice, knowledge and guidance to customers, helping them in any choirs they may have. • stock duties such as making sure items are replenished at the right time • Operating the tills and handling cash with a high degree of accurac