• Integral part of the new business development team• Analyze client environments and report on gaps in people, processes, and technology• Advise clients on needed infrastructure and networking investment• Architect and design client infrastructure • Client onboarding and training lead• Client support ITIL architecture lead • Chair monthly client support review meetings • Creation and management of internal SOPs and client run books• Setup of client infrastructure, networking, and monitoring schema• Training of junior technicians• Highest point of technical escalation and problem resolution

• Design and implement short- and long-term strategic plans to make certain network capacitymeets existing and future requirements• Develop, implement, and maintain policies, procedures, and associated training plans fornetwork resource administration and appropriate use• Practice network asset management, including maintenance of network component inventory,life cycle management and related documentation• Plan, acquire, and coordinate installation of in-house and remote hardware and softwareacross the organization’s network• Conduct research and make recommendations on network products, services, protocols, andstandards in support of network procurement and development efforts• Perform cost-benefit and return on investment analyses for proposed systems to aidmanagement in making implementation decisions• Negotiate with vendors, outsourcers, and contractors to secure network products and services• Assess, approve, and administer all equipment, hardware, and software upgrades• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, andtheir associated operating systems and software• Manage and ensure optimal operation of all network hardware and equipment, includingrouters, switches, hubs, UPSs, and so on• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems• Test server performance and provide network performance statistics and reports; developstrategies for maintaining server infrastructure• Oversee the administration of user accounts, permissions, and access rights in AD• Provide guidance to junior members of the team

• Lead a team of dedicated technicians supporting over 100 clients• 24x7 Monitoring of client workstations, servers, VM’s and network related issues using various monitoring tools• 5 years of Virtual environment troubleshooting and maintenance including VMware and Citrix Studio • Remote and on-site network support and troubleshooting with collaboration to support team• Train lower level technicians the troubleshooting process and client framework• Provide point of escalation for incident management support structure • Maintain client relationships via gaining knowledge of their business• Quality assurance testing of networking equipment and server hardware• Exceptional experience working in a fast-paced, deadline oriented environment• Preserve excellent interpersonal, organizational, and communication skills• 5 years of Oncall rotation experience assuring conventional resolutions are met

• Full Data Center design, planning and installation• Perform Site surveys for prospective client office\data center installation• Office planning and setup for new and expanding office spaces • 5 years’ hands-on experience with networking equipment and server/rack installations• Root cause analysis and solutions while meeting SLA• Onsite client support for Myriads’ NYC Metro area based client roster• Network failure diagnosis\troubleshooting and resolution• Experience in computer system maintenance, systems security, software upgrade and network administration of servers running Windows OS