Jeffrey Schwarz Email and Phone Number

• Leverage communication skills to increase revenue across multiple events• Manage operations at multiple locations across three business units• Balance relationships across both external, and internal key stakeholders, to increase value for all• Consistently lead the team in donation fundraising for the Volo Kids Foundation• Develop marketing content for both social media, email and website platforms• Train new team members and develop new processes to instill best practices

• Build relationships with assigned accounts, to promote customer retention, customer satisfaction and customer health.• Establish a trusted/strategic advisor relationship with each assigned account and drive continued value of PAR products and services.• Communicate with clients to establish critical goals, or other key performance indicators, and guide the customer in achieving their stated outcomes.• Identify qualified upsell opportunities.• Develop, prepare, and nurture customers for advocacy.• Manage account related projects, inquiries, escalations, and leverage cross functional opportunities to resolve escalations for at risk customers• Manage customer product expectations and submit feature enhancements on behalf of the customer. Coordinate customer communication of timelines and priorities with the Brink product team.• Share tools and resources to assist customers to manage their POS system according to product best practices.• Prepare and execute regularly cadenced Strategic Business Review meetings, with executive and senior level customer contacts, to ensure alignment on the value being delivered to the customer from PAR products and services• Participate cross-functionally to expose gaps in the PAR/Brink customer experience and to raise awareness of the customer impact. Assist in rolling out customer facing process improvements.• Participate in special projects as needed• Report customer KPI's and other business metrics to Customer Success team and leadership.• Drive account team to exceed customer expectations and contribute to a high level of customer satisfaction.

Stay Home San Diego was a non profit that we created at the beginning of Covid-19 2020 pandemic. Our primary task was to acquire the much needed and hard to find necessities, and deliver them to senior citizens and other vulnerable members of our community, at no cost. While being 100% donation based, we raised over $160,000, delivered 14,000 unique orders to all areas of San Diego county.Responsibilities:• Projected future orders based on demand and current inventory• Coordinated with local vendors for on-time deliveries• Organized inventories across multiple sites in an efficient manner• Managed spending and bill payment• Conducted media interviews to share story and help our senior community

•Identified, quoted, and closed new incidental business opportunities with the current and prospective clients alike. •Established and built relationships with client Executive, Director C level contacts•Guided clients through the sales process and implementation •Ensured that key client metrics and KPI's were consistently met and reported quarterly or as needed•Optimized supply chain process B2B ($10M-60M range)•Analyzed global & domestic Supply Chains to determine potential cost avoidance, instill best practices, and develop tailored solutions•Collaborated with our internal partners and external stakeholders, in order to ensure the success of the shipment lifecycle. •Reported deliverables in concise, consultative manner to foster continuous improvement and nurture mutual opportunity•Monitored clients financial credit, reported on the client’s financials, ensuring the client’s maintained consistent payment schedules.

Efficient in supply chain management and the market trends in the domestic transportation industry.Utilize software and technology to present transportation solutions for small to large scale business initiatives.Work daily with accounts to provide transportation solutions, industry knowledge and quoting on LTL, intermodal, temperature controlled consolidation/LTL, air, flatbed, truckload and refrigerated truckload shipments. Provided tracking and tracing of shipments, and maintained professional and personable customer service and relationships.

• Developed knowledge of transportation industry and its many modes and facets• Worked in a fast paced sales environment accommodating contractual and transactional business with a broad carrier base