Jeffrey Setoe Email and Phone Number
Jeffrey Setoe personal email
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Jeffrey is a versatile, self-motivated Manager, filled with energy and drive.Jeffrey has developed his skills in Management, Sales and Customer Service with multiple Fortune 500 companies such as Amazon, Apple and Marriott as well as having a Banking and Finance background with Citibank.As a people Manager, he believes in creating independent and effective teams through a coaching culture. He will always try to challenge his teams to think outside the box and look at different avenue's as oppose to giving the easy answers and in this way will nurture the growth to develop team members into stronger and more valuable individuals.Having worked for 7 years in Ireland and over 4 years in Spain he brings a wealth of international experience which includes: People Management, Inside Sales, Business Development, Start Ups, Call Centers and Channel Management. Jeffrey is also available as a Job Coach and Mentor.Nederlands:Jeffrey is een veelzijdige en energieke Manager, met een enorme motivatie.Jeffrey heeft in meerdere Sales en Customer Service Fortune 500 bedrijven zoals Amazon, Apple en Marriott zijn kennis opgedaan met een achtergrond in de Financiële Sector door zijn tijd bij Citibank.Als een echte mensen Manager gelooft hij in het creëren van effectieve en onafhankelijke teams door gerichte coaching. Hij zal altijd zijn teams blijven uitdagen tot zelfdenkende entiteiten en zorgen voor groei als meer zelfstandige medewerkers in hun vakgebied.Met meer dan 7 jaar in Ierland en 4 Jaar in Spanje brengt hij veel internationale ervaring in de vorm van o.a.: People Management, Inside Sales, Business Development, Start Ups, Call Centers en Channel Management met zich mee.Jeffrey is beschikbaar voor werk gerelateerde Coaching en Mentoring.
Venlosupport
View- Website:
- venlosupport.nl
- Employees:
- 5
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Vertrouwenspersoon Voor Platform Vrijwilligersorganisaties Venlo (Vrijwillige Nevenfunctie)VenlosupportVenlo, Li, Nl
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Team SupervisorSeacon Logistics Jun 2024 - PresentVenlo, Limburg, NetherlandsIf you want your customer to be successful, you have to focus on their needs. If your organisation’s logistics processes are arranged properly, you can concentrate on your core activities and keep an eye on your customer. As an experienced chain director, we offer efficient intermodal solutions that help you with this. Thanks to the invaluable expertise of 700 specialists, a worldwide network of dedicated partners, and numerous strategically located inland locations in multiple countries, your logistics supply chain is in good hands with Seacon Logistics. -
Chief Customer Success OfficerConsult.Live Mar 2023 - Jun 2024NetherlandsResponsible for monitoring customer service metrics, such as response times and customer satisfaction levels, and using this data to identify areas for improvement and make recommendations for changes to the customer service process. In addition, to develop and maintain relationships with key stakeholders and vendors, and be able to communicate effectively with internal teams and external partners in order to ensure that customer service goals are met. -
Customer Service ManagerConsult.Live Mar 2022 - Feb 2023NetherlandsAs the Manager of Customer Service at Consult.Live, I am responsible for overseeing and managing the customer service team from day one of the startup. This would involve setting goals and objectives for the team, developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Further responsible for training and developing customer service representatives, and providing ongoing support and guidance to ensure that they are able to effectively handle customer inquiries and resolve customer issues.
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Community Manager A.I.Teamleiders.Nu Mar 2021 - Feb 2022Community Manager bij Teleperformance voor het Covid Project Team ManagerExtra Projecten:Ambassadeur Leiderschap Programma.Vraagbaak en Efficiëntie Trainer voor Leiders in het project.Winnaar TP StarAansturen van een team dat volledig Remote werkt. Trots om mijn ervaring en kennis toe te passen op het project dat het voortouw neemt in het bestrijden van en Testen/Vaccineren tegen Covid-19 -
Director Of Marketing And Community Engagement A.I.Cavemen Studios Aug 2017 - Jan 2021Nijmegen Area, Netherlands / FinlandCavemen Studios is a young and brand new player on the Game Development market.We have the philosophy that in order to create a game for gamers that we must not only try to envision what people would like to play but also have experience ourselves to ensure we can offer a gamers view in our development process. Responsible for Brand Awareness Strategy, active Community Engagement and Marketing activities.
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General ManagerVirtual Reality Investments Jan 2014 - Jan 2017NetherlandsA hobby grown into a passion. VR Investments is an investment fund growing with the current advances in VR possibilities. Ranging from VR Jobs to VR Shares and many other options such and applications. Added with Cryptocurrency Management and advice. We are currently in the process of linking projects with potential investors. -
SupervisorTeleperformance Sep 2013 - Mar 2014Maastricht Area, NetherlandsResponsibilities: Working for the largest Italian industrial company and relocating their office and staff from Brussels (Belgium) to Maastricht (The Netherlands). Responsible for a smooth transition set up and training complete new staff whilst ensuring customers still received the support and care they require. Guide team for top performance and aim for positive customer feedback. The ability to interpret the available data for trend analysis. Being up to date with market trends and competitor moves within the energy supply market and responsible for campaigns management for Renewals and Retention. -
Manager Netherlands, Belgium And Luxemburg A.I.Fujitsu Oct 2011 - Aug 2012Maarssen (Nl) & Barcelona (Es)As the Manager for the Netherlands, Belgium and Luxemburg in FFY, my team and myself have started up a new Fujitsu Branch: Fujitsu For You, which will actively sell in the current territories which we share with our Field Sales Colleagues (Shift to Lift roll out).Responsible for the focus on our Brand Awareness & Customer Experience/Engagement in the overall market, including business plan & sales strategy development with the aim to increase our Market Share.We have successfully and will continiously generate new opportunities within our existing territories whilst maintaining our strong relationship with our Channel Partners and Direct Customers. -
Csa, Internet Specialist And ControllerCiti Aug 2009 - Sep 2011Barcelona Area, SpainAs Citibank rolled out a new website I provided training and support for my peers and associates on the phone and ensured they were aware of how to proper manage a customer with Internet access issues. Any feedback given was than evaluated by me to our Head Office for implementation and possible improvements on the site. Created a Sales Document which calculates sales incentives and this has been widely used or asked for to be reviewed by my peers to keep track of their Sales. I have made a complete Database in Excel to ensure that people become more aware of their production in Back office work. I maintained this database in conjunction with my normal responsibilities. I liaised with Back Office agents on the use and improvement for this database and we achieved a clearer and higher production rate in return. Being a controller means you need to control if correct procedures were applied to internal processes. With help of a database cross reference check for example we would control how agents access accounts, if the right credentials were provided and listen back to calls pro actively to ensure correct work ethics and procedures. -
Manager ReservationsMarriott International Apr 2008 - Mar 2009Hired as a Manager as part of the Marriott startup in Cork, Ireland.Ensure that target levels are met based on historical data and that the goals are understood on all levels and provide, if needed, training and examples on how to achieve. The ability to train associates to provide excellent service to guests and ensure their complete satisfaction. Ensure associates greet and interacts with guests in a friendly and enthusiastic manner and builds trust and delights guests. Build an environment where in the associates learn to anticipates and meets guest needs and preferences & cares about and values guests and takes ownership of guest issues and in creating a better Customer Experience create Customer Loyalty and Brand recognition. -
Customer Relations Manager A.I.Apple Oct 2007 - Apr 2008Cork, IrelandA very versatile specialist role: where I provided customer service and relationship management to all Apple customers and dealers on all non technical issues in a timely manner and within Apple’s guidelines. Primarily providing support on issues, such as warranty, replacement, repair, exchange, refunds and also provide assistance on logistical issues and Consumer Law. To respond to customer or Apple partner issues whether raised by telephone or by written communication. To respond to all customer issues within the timescales defined by management (Service Level Agreement) To ensure at all times that customers are handled within the framework of the Apple Policy and Procedures documentation. Furthermore: log all customer interactions on system using the Apple case logging guidelines. To maintain a log of open issues and keep customers informed of any progress and ensure a timely solution Arbitrate, if required, between the customer and Apple’s partners, provide a positive response and always add value to the customer interaction. -
Contact Center Manager A.I.Zevas Communications Feb 2007 - Oct 2007Cork, IrelandZevas Communications is an Omnichannel Outsource Center. The primary clients range from media to advertising Including then market players Chorus for UPC Ireland. My role here existed to lead and manage the daily going of the call center. The abilities I used to bring this role to a success: Strong customer service at management level and be used to handling queries in relation to products purchased, the ability to work well in a team and work towards tight deadlines. Demonstrate commitment, professionalism and inspiration to deliver quality. Sales focused and lead this culture as an example to other staff. Responsibility for ensuring that all Operational Staff are fully trained in and adhere to company systems, policies and procedures. To contribute to the smooth operation of the Call Centre, ensuring that communication in the Call Centre is clear and efficient. Forward thinking style that will continue to drive the Call Centre forward and deliver the best results in the industry. Recruitment, staffing duties as well as excellent communication and presentation skills to ensure that the clients needs are translated to our target goals and vice versa. -
Team Supervisor And Mentor A.I.Amazon Mar 2006 - Feb 2007Cork, IrelandHired as part of the start up phase of Amazons Service Center in Cork.In this role I ensured the usual Supervisor duties such as Quality Assurance, escalation path for my team when called for and HR duties. Also responsible as the Floor Mentor and Subject Matter Expert for over 150 Start-Up Agents ensuring succesful implementation of the project. Work actively towards Amazons goals on becoming the global player in the E-Commerce business by creating a unique Customer Experience and being the most 'Customer Centric' Company in the world. Looking at Amazons Growth over the years the basis we set up and provided was implemented succesfully. -
Ranging From Holiday Consultant To Cargo ClaimsSeveral Positions Between 2000 - 2005 Jan 2000 - Dec 2005Netherlands & IrelandSeveral challenging positions including between the period of 2000 - 2005 with position in Sales and Customer service with both in and outbound contact and direct contact management of customers.
Jeffrey Setoe Skills
Jeffrey Setoe Education Details
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Become A More Resilient Leader In Turbulent Times -
SibeliusSibelius -
Predictive Index
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Schoevers CollegeEnglish Business Correspondence
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Zadkine CollegeSocial Pedagogy Work
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Einstein College, Hoogvliet, NetherlandsMath, History, Economics, Dutch, English, Geography
Frequently Asked Questions about Jeffrey Setoe
What company does Jeffrey Setoe work for?
Jeffrey Setoe works for Venlosupport
What is Jeffrey Setoe's role at the current company?
Jeffrey Setoe's current role is Vertrouwenspersoon voor Platform Vrijwilligersorganisaties Venlo (Vrijwillige Nevenfunctie).
What is Jeffrey Setoe's email address?
Jeffrey Setoe's email address is j_****@****ail.com
What schools did Jeffrey Setoe attend?
Jeffrey Setoe attended Harvard Business School, Sibelius, Predictive Index, Schoevers College, Zadkine College, Einstein College, Hoogvliet, Netherlands.
What skills is Jeffrey Setoe known for?
Jeffrey Setoe has skills like Objection Handling, Climb Team Leader Training, Active Listening, Positive Feedback Program, Team Spirit, Demanding Customers, Operational Management, Microsoft Office, Time Management, Social Media, Sales, Team Leadership.
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