Jeffrey Spicer Email & Phone Number

Edmond, OK, US

Amsterdam, Noord-Holland, NL

• Coordinate, lead, and motivate a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Recognized by leadership for turning around an area quickly, where projects had stalled, and is now on track to complete orders in excess of $10 million within the next 6 months.
• Serving as an advisor to improve project management tools and processes, primarily within the HPM Professional Service Automation (PSA) Change Champions Team.

Amsterdam, Noord-Holland, NL

• Lead and directed a diverse team of internal and external resources to deliver customer relations, expense control, profit, contract sales, equipment sales, installations, upgrades, and repairs for complex IT networks.
• Subject Matter Expert for SOLiD/PSA/Time-Writing, exceeded all implementation milestones.
• Provided Salesforce / ServiceMax training and served as Super User attaining 100% integration.
• Developed sales leads in excess of $600k and collaborated with sales to convert the leads to wins.
• Teamed up to complete $9.8 Million in IT and Patient Monitoring installations.

Amsterdam, Noord-Holland, NL

• Led and developed collaborative engaged efforts of large cross functional sales, clinical, and service teams through effective hiring, training, and motivational rewards to exceed customer satisfaction, sales, and.
• Restructured sales lead tool to utilize Salesforce resulting in a $3.1 Million opportunity increase.
• Co-authored customer credit disputes process to utilize Salesforce reducing resolution time by 50%.
• Co-created customized service contract offerings, enabling contract growth of 36.8%.
• Increased Annual Revenue by 21% ($15 Million to $19 Million); ranked first among nine regions.

Forchheim, DE

• Led and developed multi-modality field service engineers and contiguous department staff to exceed customer satisfaction, sales, and service revenue to over 200 Medical Facilities across Oklahoma and North Texas.
• Restructured, hired, and developed diverse teams including 11 new field service engineers to exceed customer satisfaction and increase the install base by greater than 10% annually.
• Instructed Customer Excellence workshops contributing to a 10% increase in Net Promotor Score.
• FY 2010 Regional Service Manager APEX Crest award.

Forchheim, DE

• Managed and delivered all facets of local healthcare electronics service business; including customer relations, expense control, profit, contract sales, equipment sales, installations, upgrades, preventive.
• Increased Customer Satisfaction and grew contracts 164.2%, while increasing in billable revenue.
• Increased Annual Service Area Revenue by 53.8% $450,000 to $975,000.
• Collaboratively teamed up with sales and finance teams to achieve a 64.7% install base increase.
• FY 2008 Southwest Zone Ultrasound Field Service Engineer of the Year.

Oklahoma City, OK, US

• Contract Employee through TEKsystems. Installed, Maintained, Troubleshot, and Repaired Electronics Systems - (Radio, Computer, and Telecommunications Systems)
• Assisted in reorganizing the shop during transition to de-regulation.
• Implemented and maintained Fleet Utility Truck computers and radios, Command Center Telephone, Computer, and Data Network, and radio intercommunication network towers.

Washington, DC, US

• Aviation Electronics Technician Petty Officer Second Class E-5 Enlisted Aviation Warfare Specialist.
• Directed the administrative and maintenance efforts of 21 Technicians achieving an unprecedented 93% ready for issue rate while processing 2000+ avionics components, significantly enhancing embarked unit combat.
• Performed quality assurance collateral duty final inspections with zero assets returned for rework.
• Managed shop calibration, tool control, and technical training collateral duty programs resulting in 0 overdue calibration, 100% tool availability, and 0 gaps in technical training.
• Conducted 45-minute narrated tours of the world's largest naval base, "Naval Base Norfolk", to over 59,000 international and local visitors.
• Held secret clearance and Quality Assurance Collateral Duty Inspector designations at all four duty stations.

• Maintained projection booth equipment (Auditoriums, Stereo Houses, Projection Equipment, Build Up Film, and Break Down Film).
• Supervised two Junior Projectionists and maintained work schedules.

Master Of Business Administration (Mba), Business Administration And Management

Bachelor Of Business Administration (Bba), Business With Speciality In Technology Management

Associate Of Arts (Aa)