Jeffrey Tan Email and Phone Number

Support executive decision-makings through business analytics capabilities: • Assessed big data technology solutions and designed the architecture of corporate big data analytics platform.• Facilitated meetings with executives to identify key business opportunities/issues and translate them into specific requirements for developing analytics solutions.• Led the development of advanced statistical/predictive models utilizing diverse data sources that resulted in actionable insights.• Performed data-driven market research and competitive analysis to evaluate new market opportunities.• Performed feasibility studies to explore and assess new product/service offerings (such as in-flight Wi-Fi for JetBlue and United Airlines).Led cross-functional collaborations to improve commercial effectiveness and operational efficiency:• Improved effectiveness of marketing campaigns through customer segmentation and marketing-mix modeling.• Identified customers at-risk through churn predictive modeling, quantified attributes of interest, and proactively reduced customer attrition rate with personalized retention programs and uplift models.• Improved satellite network beam capacity planning efforts through demand forecasting using regression models.• Enhanced network monitoring capabilities through anomaly detection using neural network machine learning algorithm. • Enhanced customer engagement by providing care agents with in-depth customer and network insights through real-time big data analytics.

• Achieved on-time project delivery and supervised system-wide deployment for a global satellite communication system.• Led business proposal writings, pilot research projects and proof-of-concept demonstrations for new product development efforts.

• Partnered with BAH for a joint-research project for the US government.• Performed industry/product technology research as part of the feasibility study.• Facilitated meetings with BAH consultants and drafted business/functional requirements.

• Led international team (across US, Asia and Europe) to gather client technical requirements, support 3G wireless system deployments and perform on-site product training. • Developed product functional specifications for system validation and deployment.• Evaluated product outsourcing partners by developing evaluation methodologies criteria and conducting site visitations.

• Developed embedded firmware for high-performance disk drive servo control system.• Served as on-site engineer for US-based R&D team at manufacturing sites located in Singapore and Malaysia to manage production issues.• Cross-functional collaboration on product functionality, performance and integration testing.