Jeffrey Ward Email & Phone Number

• Reduced cycle times by 50% by streamlining workflows and reallocating resources, improving team efficiency and delivery timelines.• Decreased security risks by 25%, establishing a Roles and Permissions team to ensure compliance with SOC 2 and ISO 27001 standards.• Increased project success rates by 30%, coordinating cross-departmental initiatives with marketing and finance teams to align priorities.• Propelled continuous improvement in team capabilities and positioned them for leadership roles by fostering a high-performance culture through targeted mentorship and coaching.

• Guided engineering through Pluralsight's acquisition of A Cloud Guru, ensuring uninterrupted operations. Raised engagement by 20% and performance by 15%.• Cut infrastructure costs by 25% and increased platform scalability by 150% by managing 20 engineers across 4 teams in optimizing multi-cloud environments.• Spearheaded 10% growth in enterprise adoption by aligning the Hands-on Labs platform with Pluralsight’s product strategy.• Lowered operational costs by $400k annually through efficiency strategies, while maintaining strong platform performance.• Accelerated time-to-market for new features by 40% through the implementation of a continuous deployment pipeline, significantly enhancing the platform’s competitive edge.* 𝘗𝘭𝘶𝘳𝘢𝘭𝘴𝘪𝘨𝘩𝘵 𝘈𝘤𝘲𝘶𝘪𝘳𝘦𝘥 𝘈 𝘊𝘭𝘰𝘶𝘥 𝘎𝘶𝘳𝘶 𝘪𝘯 2021 *

• Navigated the engineering team through the A Cloud Guru acquisition, increasing platform uptime by 15% and ensuring a seamless integration.• Heightened user satisfaction by 20% by scaling and optimizing cloud training environments across AWS, Azure, and Google Cloud.• Facilitated a 25% rise in course completion by refining the Hands-on Labs platform in collaboration with product and executive teams.• Guaranteed seamless growth and strategic alignment by integrating Linux Academy’s offerings into A Cloud Guru’s platform.• Shortened deployment times by 30% and enhanced scalability by championing the adoption of microservices architecture.* 𝘈 𝘊𝘭𝘰𝘶𝘥 𝘎𝘶𝘳𝘶 𝘈𝘤𝘲𝘶𝘪𝘳𝘦𝘥 𝘓𝘪𝘯𝘶𝘹𝘢𝘤𝘢𝘥𝘦𝘮𝘺 𝘪𝘯 2019 𝘢𝘯𝘥 𝘸𝘢𝘴 𝘪𝘵𝘴𝘦𝘭𝘧 𝘢𝘤𝘲𝘶𝘪𝘳𝘦𝘥 𝘣𝘺 𝘗𝘭𝘶𝘳𝘢𝘭𝘴𝘪𝘨𝘩𝘵 𝘪𝘯 2021 *

• Directed a team of 18 engineers to deliver the Hands-on Labs platform, enabling cloud training for 300K+ users across AWS, Azure, and Google Cloud.• Amplified user engagement by 46% and bolstered course completion rates by 42% by innovating new training environments.• Maintained leadership continuity and a smooth transition during the company’s acquisition by A Cloud Guru by playing a key role in the process.• Scaled user capacity by 200% and reduced operational costs by 10% by driving strategic initiatives to enhance platform scalability.• Broadened market share in professional development and Elevated user engagement by 25% by orchestrating the launch of a new certification program integrated with the Hands-on Labs platform.* LinuxAcademy was a𝘤𝘲𝘶𝘪𝘳𝘦𝘥 𝘣𝘺 𝘈 𝘊𝘭𝘰𝘶𝘥 𝘎𝘶𝘳𝘶 𝘪𝘯 2019 *

• Managed a team of 5 developers, providing technical guidance, coaching, and mentorship to drive individual and team success. Conducted regular one-on-one meetings to provide feedback, support career development, and address any challenges.• Facilitated agile ceremonies and standups, ensuring effective communication, collaboration, and alignment within the team. Collaborated closely with project managers to plan and prioritize tasks, allocate resources, and track project progress.• Provided expert technical assistance to team members, troubleshooting complex issues, and resolving technical challenges to ensure the successful delivery of projects. Led by example in code quality, testing, and delivery practices.• Owned the end-to-end responsibility for code development, testing, delivery, monitoring, and outage resolution for all services managed by the team. Made critical architectural and technical decisions to ensure the scalability, reliability, and performance of services.• Played a key role in driving the adoption of new technologies and best practices within the team. Identified opportunities for process improvements, automation, and efficiency gains to enhance team productivity and delivery velocity.

• Joined as the second software engineer on staff and played a pivotal role in the swift development and delivery of all features for the platform.• Successfully transitioned the core application from a PHP monolith to Ruby on Rails and microservices architecture. This architectural shift enabled the development team to streamline code ownership, enhance scalability, and accelerate the delivery of new features.• Implemented Chargebee for the user and billing system, facilitating scalable subscription management and billing consolidation. Managed the transition from 13k users to over 200k within two years, ensuring seamless user experiences and billing accuracy.• Introduced Auth0 for user authentication, improving security and enabling social sign-in capabilities. This implementation enhanced user experience while ensuring robust authentication mechanisms were in place.• Actively contributed to the development, testing, and delivery of critical platform features. Provided technical expertise and support to team members, contributing to the overall success of the engineering team.

Crystal Lake, Il

• Collaborated closely with clients in brainstorming sessions to understand their requirements and advised on solutions to fulfill their goals. Played a key role in translating client needs into technical requirements and delivering tailored solutions.• Developed B2B systems that enabled clients to collect and process data from their customers in various formats, resulting in significant improvements in data management and operational efficiency.• Designed and implemented multiple internal APIs to facilitate communication between disparate internal applications, streamlining processes and enabling seamless data exchange.• Led the onboarding and training of new hires, ensuring they were equipped with the necessary knowledge and skills to contribute effectively to projects. Acted as a liaison between clients and development teams, communicating customer needs and expectations.• Played a critical role in splitting projects into manageable milestones, assigning tasks to team members, and overseeing project progress to ensure timely delivery and client satisfaction.

Cary, Il

• Created an online ordering system using Flash/ PHP / MySQL for a local Chicago restaurant.• Developed an application called RealShow for the real estate market. The application is used by realtors to dynamically pull & display their listings directly from the multiple listing service.• Coded several ecommerce sites to integrate with authorize.net & paypal checkout systems.• Scripted all interactivity with MySQL databases via PHP to make various Flash applications & websites more dynamic.