Jeffrey Whitten Email & Phone Number

New York, NY, US

• Manage technician’s daily shift assignments based on the needs for a 24/7 NOC while ensuring customer SLA’s and expectations are met through effective queue management.
• Train and assist technicians on how to troubleshoot a variety of equipment while following proper procedures and next steps to expedite remediation of network events.
• Coordinate and manage high-level escalations between the customer, engineers, and vendors to ensure issues are resolved properly and in a timely manner.
• Analyze various SLA trackers to ensure contracted support is reached or exceeded.

New York, NY, US

• Responsible for monitoring and managing customer networks, datacenters, security and collaboration platforms.
• Provide remote hardware/software support, documentation, support logs and other related information throughout the triage process.
• Analyze and troubleshoot the logs and track the nature and resolution of problems.
• Interact work directly with multiple advanced engineering groups and vendors to escalate technical issues, provide customer updates and drive incidents to resolution.

Dallas, TX, US

Responsible for contributing to the team’s overall goals by selling advertising solutions to companies not currently doing business with The Dallas Morning News. This includes making outbound (prospecting) calls as well as handling inbound calls from both the private party sector and the small/medium business sector. Required to meet the expectations set.

San Francisco, California, US

As a Personal Banker I engaged every customer with information and suggestions for new financial products or services and was focused on satisfying all of Wells Fargo’s customers’ financial needs.

System, Networking, And Lan/Wan Management/Manager

Associate Of Applied Science - Aas, Information Technology: Network Support