Jeffrey Wiggins Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Under my leadership, a team of six solutions engineers (consultants/presales) across APAC is dedicated to virtual machine cyber recovery solutions using our Zerto continuous data protection software. We are committed to helping customers create data protection solutions that quickly recover their most critical virtual infrastructure datasets with our CDP.

Melbourne, Victoria, Australia

The presales collective is a community of technology specialists coming together and sharing ideas around sales engineering best practices and experiences. This is a volunteer organisation where participation is via one-to-one networking and local social and training events.

Melbourne, Victoria, Australia

Key Achievements:+ Hosted and presented seven in-person thought leadership C-level executive briefings across Australia and Singapore+ Co-hosted and presented at the first-ever partner advisory board in APJ (25 Attendees)+ Business process automation thought leadership theatre presentation at Gartner Gold Coast - Sept 2022+ Created a multi-touchpoint csat.

Melbourne, Victoria, Australia

• Key Achievements:+ Optimized presales GTM coverage in the region through the use of the ACRM (Adoption Curve Resourcing Model) to over-achieve all revenue quotas with 145% attainment in FY22 ($100M+); + 20% of direct.
• Team Leadership: with a team of 13 Specialist Presales Engineers across Australia and India, cultivating a thriving workplace championing success, collaboration and knowledge sharing.
• Industry Engagement: Exercised thought leadership by presenting at multiple high-profile customer events (DellEMC Forum Australia and India).
• Customer Satisfaction & Escalation Management: Driving customer satisfaction (NPS) across the region by creating weekly hot account escalation reviews and working with the worldwide escalation manager to address.

Melbourne, Australia

• Key Achievements:+Performed a strategic territory alignment change in 2019, leading to a revenue growth (33%) to over $70M.+Added a first-level manager to my reporting line within the business to enhance opportunity.
• Team Leadership & Growth: Led a team of 20 Specialist System Engineers across the APJ region (ANZ, SEA and India) and hired a first-line manager.
• Talent Acquisition & Team Expansion: Oversaw interviewing and hiring new team members in three key countries (Singapore, India and Australia). Ensuring team readiness and precise talent fit to drive continued growth in.
• Customer Satisfaction Management: Owned full responsibility for customer satisfaction engagements across the assigned territory while partnering closely with the worldwide escalation manager and customer service.

Melbourne, Australia

+ Contributed to 33% YoY growth and record revenue of 35M USD in 2016.+ Achieved EMC Presidents Club 2016 for dedication and achieved results.+ Drove 6 new EMC logo wins, including major victories at Enterprise clients with multiple deals 500K+ USD.Solutions focus on Media and Entertainment verticals, Financial Services, Healthcare and Data Analytics.

Toronto, Canada Area

Managing a cross-Canada-based team of highly trained network-attached storage specialists focused on EMC's Isilon platforms, EMC's Software-defined storage solutions, ScaleIO, ECS and ViPR Controller.Solutions focus on Healthcare, Media and Entertainment verticals and Data Analytics platforms leveraging HDFS hosted on Isilon.Responsibilities include.

Toronto, Canada Area

Responsible for solution designs and consultation for customers to take advantage of the EMC VNX and Isilon storage products and maximize the investment in technology. Strategic account planning and guidance to my team members to create an effective technical organization within EMC.

Toronto, Canada Area

Strategic selling and promoting of the EMC midrange storage offerings in unified and cloud storage for eastern Canada.

Toronto, Canada Area

Responsible as a product advocate on all IBM Storage hardware products such as XIV, N series, DS series disk, Tape and Networking SAN and IP-based products. My role involves interacting with sales specialists, technical services team members and IBM-authorized business partners.

Toronto, Canada Area

Architected solutions leveraging IBM's Nseries product, interfaced with customers, partners and hardware sales specialists.

Toronto, Ontario, Canada

Storage Brand sales for IBM hardware division. Providing technical architecture for SAN and NAS designs for large and small IT companies. Lead specialist on IBM DS4000 product and the IBM N series OEM product from Network Appliance.Responsible for the technical sales strategy for opportunities to sell IBM hardware and software components.Responsible for.

Technical Support Rep in the AIX and System p post sales support centre. Handled customer problems and escalations on product usage and assisted with product defect resolution. Focused on the AIX operating system as a second level support specialist.