* Write and execute test protocols * Assist in the Validation of the product* Assist in maintaining testing environments* Create and maintain sample datasets and tools to support testing* Communicate with Technology and Professional Services departments regarding identified issues data analysis* Developing testing plans for major features

* Write and execute test protocols * Assist in the Validation of the product* Assist in maintaining testing environments* Create and maintain sample datasets and tools to support testing* Communicate with Technology and Professional Services departments regarding identified issues data analysis

• Digital Guardian is an endpoint agent that protects data from internal and external threats – I manage the development group for Digital Guardian Agent for OSX; in July 2015, I assumed the manager role for DG Agent for Linux.• Developed road map for DG Agent for OS X to achieve feature parity with DG Agent for Windows; worked closely with product management to align the road map to Sales objectives.• Shortened the removable media encryption (RME) project by 2-3 weeks (~15%) than… Show more • Digital Guardian is an endpoint agent that protects data from internal and external threats – I manage the development group for Digital Guardian Agent for OSX; in July 2015, I assumed the manager role for DG Agent for Linux.• Developed road map for DG Agent for OS X to achieve feature parity with DG Agent for Windows; worked closely with product management to align the road map to Sales objectives.• Shortened the removable media encryption (RME) project by 2-3 weeks (~15%) than originally planned by promoting collaboration with the DG Agent for Linux team on implementing RME – directed developers on each team to work on different RME components; then each team integrated the other team’s components.• Representative member of the internet browser team which is charged with ensuring that DG Agent protects against data egress via browsers in a consistent manner across all supported platforms (Windows, OS X, & Linux). Show less

• The Customer Engineering Group manages escalated and revenue driven issues; it provides technical assistance to the Sales, Delivery, and Support teams; it is also responsible for maintenance and hotfix releases.• I manage all aspects of maintenance and hotfix releases: plan, align, and drive Development and QA milestones, including effort scope, process improvement, and documentation.• Developed a process that employs a budget concept used in defining a maintenance… Show more • The Customer Engineering Group manages escalated and revenue driven issues; it provides technical assistance to the Sales, Delivery, and Support teams; it is also responsible for maintenance and hotfix releases.• I manage all aspects of maintenance and hotfix releases: plan, align, and drive Development and QA milestones, including effort scope, process improvement, and documentation.• Developed a process that employs a budget concept used in defining a maintenance release.• Worked with all stakeholders to establish criteria for hotfix requests.• Serve as source control administrator: create release branches, maintain build scripts and check-in integrations.• Serve as defect tracking system administrator: improved workflow and created/compiled metrics reports.• Initiated a companywide readiness checklist by department for feature releases. Show less

• Developed, implemented, staffed, and refined the quality assurance program.• Administered QA management systems such as TeamTrack (defect tracking system (DTS), Test Partner (automation tool), and SourceSafe & Perforce (source controls).• Drove/enforced SDLC policy via DTS workflow and best practices.• Introduced Code Review step in DTS and reduced defects (e.g., BSODs); required developers to explicitly choose from a restricted set of reviewers.• Identified product areas with… Show more • Developed, implemented, staffed, and refined the quality assurance program.• Administered QA management systems such as TeamTrack (defect tracking system (DTS), Test Partner (automation tool), and SourceSafe & Perforce (source controls).• Drove/enforced SDLC policy via DTS workflow and best practices.• Introduced Code Review step in DTS and reduced defects (e.g., BSODs); required developers to explicitly choose from a restricted set of reviewers.• Identified product areas with the highest fault rates buggy areas by categorizing defects into functional areas and its components, so Development can prioritize module reviews.• Led cross functional team consisting of QA, Development, Professional Services and Support to implement criteria for defect logging which improved defect clarity and reproducibility.• Established automation group and defined its charter.• Implemented Automation to achieve scalability, reliability, consistency, and speed for testing.• Established a separate testing domain to isolate risky testing.• Leveraged virtual machine libraries and established a single source library to obtain test software.• Reported weekly at Executive Management meeting on product quality and quality initiatives.• Defined/captured/analyzed metrics to gauge product quality, improve process, and determined action - all to validate strategy. Show less

• Determined QA effort for any given release (feature, maintenance, or hotfix).• Worked with Development managers to plan project content and align milestone deliveries.• Authored QA project plans and provided direction to test leads.• Led bug triage meetings to determine defect assignments• Assigned ownership of functional areas to maintain test suites.

• Led testing of major functional areas.• Authored and maintained test cases and test plans.

• Designed, implemented, and validated automation tools; identify and research automation opportunities.• Successfully implemented automation for a cross-product interface component.• Integrated automation harness template for nightly build process.• Maintained and upgraded automation harness without impact on current project schedules.• Created QTP scripts for GUI testing and incorporated it into nightly build of product.• Designed and implemented XML validation tool that… Show more • Designed, implemented, and validated automation tools; identify and research automation opportunities.• Successfully implemented automation for a cross-product interface component.• Integrated automation harness template for nightly build process.• Maintained and upgraded automation harness without impact on current project schedules.• Created QTP scripts for GUI testing and incorporated it into nightly build of product.• Designed and implemented XML validation tool that significantly decreased test script verification time. Show less

• Outline test strategy, assess risk, and determine contingency; write, automate, and run scripts; document and summarize testing; improve SDLC; product maintenance; ensure documentation is audit-ready.• Reduced regression defects by collecting data to support impact of late QA involvement.• Led cross-functional team that tested clinical data integrity for product integration project.• Led internal audit and performed gap analysis of test records for an acquisition.• Redesigned… Show more • Outline test strategy, assess risk, and determine contingency; write, automate, and run scripts; document and summarize testing; improve SDLC; product maintenance; ensure documentation is audit-ready.• Reduced regression defects by collecting data to support impact of late QA involvement.• Led cross-functional team that tested clinical data integrity for product integration project.• Led internal audit and performed gap analysis of test records for an acquisition.• Redesigned query by example GUI for company’s internal defect tracking system.• Create and maintain Quality System (QS) for projects and ensure QS is audit-ready for clients. Show less

• Translated clients’ business requirements into functional and design requirements.• Refined milestones and outlined test strategy with clients.• Implemented customized product.• Core team member of company initiative that identified and resolved issues.

• Installed Pharmacy product and coordinated data migration.• Developed project plans to assure clients’ expectations are in line with deadlines.• Identified tasks and gauged required effort to insure that milestones are attainable.• Determined clients’ optimal efficiency by analyzing their workflow processes and resources.• Maximized effectiveness of end user training by tailoring approach to individuals’ function.• Submitted defects and enhancements to… Show more • Installed Pharmacy product and coordinated data migration.• Developed project plans to assure clients’ expectations are in line with deadlines.• Identified tasks and gauged required effort to insure that milestones are attainable.• Determined clients’ optimal efficiency by analyzing their workflow processes and resources.• Maximized effectiveness of end user training by tailoring approach to individuals’ function.• Submitted defects and enhancements to development.• Buddy and mentor for new hires. Show less

• Audited dispensed medicines against patients’ medication profiles.• Monitored and investigated narcotic discrepancies.• Answered drug compatibility and allergy questions.• Gained knowledge of the role of computerized systems in healthcare.