The Product Line Manager (PLM) supports the IT Manager and Delivery Manager in the execution of the IT business portfolio strategy as aligned to business vision, guiding decision-making and oversight within the product line against the product lifecycle.The PLM is accountable for the management of product management scope within the defined product line, including delivery of bottom line value, fulfilment of agreed KPIs, and compliance to prevailing Enterprise IT standards.The PLM is the primary manager and mentor to product managers within the product cluster driving career progression through capability development and upskilling.Key components of the role include:• Strategy and investment funding• Enterprise product management• Scaled Agile Governance• Enterprise compliance• Value generation• Relationship management• Business intelligence• Innovation

Contribute in driving platform growth and daily operations to ensure a localized and relevant experience for Chinese consumers through Marriott Fliggy Storefront both on web and mobile.Responsibilities:Liaise with multi-functional teams including Marriott inter-company, Marriott & Fliggy Joint Venture company and external partners to drive Storefront initiatives from planning to launch.As a support to the overall Product Owner, drive day-to-day platform operations and communications in Storefront related topics, including but not limited to existing feature enhancements, production issues investigation, API discussion and new function request.Document feature and API requirements, drive communications/alignments with relevant parties and monitor execution progress.Facilitate agile teams to perform design, development and testing activities ensuring the features delivered on schedule and in line with defined business and customer needs.Set up and run regular meetings with key stakeholders and document progress and alignments.Initiate the necessary collaboration process change to improve efficiency.Build and maintain excellent relationship with key stakeholders.CORE WORK ACTIVITIES:Develop requirements backlog and groom the requirements from analysis to implementations.Coordinate agile teams to develop solutions to address meaningful business problems and opportunities, with the consideration of cross disciplines as well as guest pain points and requirements.Drive and perform design, development, and test activities ensuring digital products delivered on schedule, including resource coordination and issues escalation management.Regularly communicate product status & work with other disciplines on the new product development or existing product improvement.Work with third party partners to assemble appropriate project teams for new and existing projects; manage resource planning and escalations of third-party delivery members.

Job summaryIn charge of the entire Agoda B2B business across Great China (China, Hong Kong, Taiwan), India, MENA, Europe, Australia, and South Asia, annual turnover value over 400 million USD. Major responsibilities:1. In charge of Agoda Taobao/Fliggy official shop.2. In charge of the API products for Agoda global B2B business 3. Manage high-risk projects (a.k.a. baseline XML projects) within agreed scope and time-line: engage with partner PMs, escalate changes to scope and time-line or identify risks early and consistently. 4. Work closely with Partner Relationship Managers as their dedicated product manager in responsible geographical market(s), offering market-specific product consultation and solution design. Analyze and optimize current product integration within market(s). 5. Fully take ownership in an area of Technical Account Management to partners in a managed portfolio. Ensure business continuity through quick resolution of issues, outages, and product defects. 6. Contribute to Partner Marketing's product/project-related initiations (including products in PPM's managed portfolio, e.g., XML, Hot destination promotion, Dynamic Banner, PointMax, reports, etc.) and drive the works to completion.7. Take initiatives to introduce and promote efficient project management's and operation's best-practices by pro-actively collaborating with stakeholders within Partner Marketing and other departments, e.g., IT/Product, Travel Operations, Finance, etc.

-Ensure all key requirements are met for assigned new Storage product introductions*, in the areas of quality, serviceability, warranty, favorable business case, field training, IPD deliverables, and GA readiness.-Participate in the DCT's (Development Core Teams), PDT's (Product Development Teams), and other brand forums where service and support needs to be considered early in a product/program's life cycle.-Help TSS (Technical Service Support) meet revenue and gross profit objectives to IBM with focus on SWMA (Software Maintenance Agreements) and HWMA (Hardware Maintenance Agreements) as part of service planning responsibilities -Help grow the relationship with IBM Software Group and Storage Technology Group brands to drive software and solutions support business objectives -Assist service improvements (e.g. Electronic Support Initiative, TSS IP Protection Initiative) to meet WW Storage SW budget and help achieve any additional Revenue commitment.-Meet all business controls for assigned products (e.g. Audit readiness).-Maintain a client centric focus that will result in world class client satisfaction.-Involved in all product service related communications between GEO service teams and brands.-Keep TSS management updated with DCP (Decision Check Point) updates and all service related issues;-Keep the DCT's updated with regular service stats charts-Keep the GEO delivery teams updated with new product/release milestones and status.*Products owned:-IBM Block Storage - IBM Storwize family-IBM Tape Library Management System-IBM/Softek Data Migration Tools for IBM DS8000 storage systems..

Job function: Incident / Support Manager @ EPX OperationsResponsibility: 1. Incident Management• Champion and drive the Incident Management across EXP services ensuring that optimum customer service is obtained.EXP services include supporting and maintaining the following Microsoft sites: MSDN.microsoft.com, TechNet.microsoft.com, Connet.microsoft.com, etc.• Responsible for managing and deploying ongoing Incident Management processes improvements.• Provide appropriate and regular customer focused incident/outage communications.• Responsible for getting traction and drive resolution for action items from incident / outage postmortems.• Responsible for live site incident reporting , including incident volume as well as data analysis for Problem management to identify basic root cause of IRs / customer support and provide suggestion and drive improvements.• Participate and contribute in daily live site triage.2. Support Team Management• Drive improvement of Tier 1 support team based on feedback and KPI information.• Responsible for support process creation/improvement and drive process execution across the team.• Escalation point for team performance feedback.• Manage communication between onshore (US based) and offshore (China based) sub-teams*.• Drive weekly and monthly KPI review with management team.• Drive creation and improvement of Tier 1 support training documents.• Create mitigation plan for supporting major Microsoft releases (Windows 8 Beta Build Conferences) and drive the execution of the plan across the team.• Drive creation and review of Knowledge Base articles.*Managed Team Size: 38 (14 onshore and 24 offshore)

Job Function: Dev Support Manager @ Microsoft Commerce Transaction PlatformResponsibility:1. Case Handling• Monitor incoming cases• Provide first response to partners• Acknowledge reception of cases• Redirect cases and provide instructions as needed• Provide answers to cases for which no code investigation is needed, i.e. SDK questions• Assign cases to team members• Track case status; organize communication with partner teams; follow up and drive cases to resolution• Work with CTP Ops team on partner onboarding requests and INT/Test environment issues.• Create and track PS bugs/SOC/RFC tickets when needed2. Project Management• Track cases and provide daily update• Provide weekly report for management review• Lead weekly status meeting with team & management• Generate monthly report with more team performance statistics3. Knowledge Building• Write or update Solution Objects/Knowledge Base for all resolved cases• When gaps are identified while solving cases, update corresponding documentations including• Partner onboarding guide• SharePoint websites• Identify gaps in SDK and request update from feature teams.

Job Function: Project Manager @ MSN Media Network Int’l IntegrationTeam Description:• Integrate web features developed by MSN work streams into MSN website products;• Support tickets for live page issues in these products;• Develop tactical features according to market needs.Responsibilities:• Project backlog creation;• Hold monthly and weekly planning meetings for work items breakdown, assignment, and workload estimation;• Hold retrospective meetings for monthly review;• Hold daily scrum meeting between London PMs and Shanghai team members and update the project backlog for progress monitoring;• Communicate with London based project owners and work stream teams to resolve issues encountered and questions raised by the team.• Update product backlog and wikis/user documentation;• Communicate with privacy review team for privacy review of new features;• Keep the markets and work streams up-to-date with the deliverables of the team by sending out monthly release mails.• Keep the Live Site Support team updated daily with status of tickets escalated to the team.Technology Used:• Scrum XP Methodology, VSTS 2008Team Size: 16 Achievements: Release/Deployment• Maintained release schedules for all released MSN Features for global Market Teams.Integration• Integrated and released approximately 30 modules a month since founding the team in May 2008.• Assisted market teams with migration and release for their major site launches• Established high consistency and quality standard; evaluated code quality of submitted modules and features from all R&D Leading Global Development teams based in UK, China, Japan, Dublin, and India• Scheduled weekly integration and release planning meeting in cooperation with market requirements and priorities.

Microsoft Business Unit Assisting Program Manager / SDE• Manage Microsoft IT outsourced service projects based on .NET and SQL Server.• In charge of English training for internal staff;• Pre-interview training for candidates applying for open positions with MS on-site projects.Primary Project Description:Identity Lifecycle Manager (ILM) 2007 is a new product that is the evolution of MIIS 2003 and the addition of Certificate Lifecycle Manager (CLM), the new smartcard management system Microsoft acquired from Alacris. The principal objective of this project is to facilitate migration of the existing database to the new database and ensure that the ancillary tools of the existing smartcard management system continue to work with ILM.Responsibility:• Requirement analysis;• Functional specs drafting;• Project backlog creation;• Hold monthly planning meetings for work item breakdown, assignment, and workload estimation;• Hold retrospective meetings for monthly review;• Hold daily scrum meeting between US PMs and Shanghai team members and update the project backlog for progress monitoring;• SQL scripting;• Hold meetings for code and technical document review;• Communicate with US and India based counterparts to ensure proper implementation of major functions.Technology Used:• VS.Net, SQL Server 2005; Scrum Methodology.Report Directly to: Program ManagerTeam Size: 11