Jeffrey Trinh Email & Phone Number

Honolulu, Hawaii, United States

Provides leadership for all 18 Tori Richard and Kahala branded stores on Oahu with support to outer island locations.

Honolulu, Hawaii, United States

Training Manager for all retail learning programs and initiatives, ensuring service excellence across all client touch points for Oahu locations.

Honolulu, Hi

• Took over challenged store and lead team through global pandemic, while achieving top results.• Coached and developed team towards exceeding sales goals consistently & exited bottom performers.• Drove highest sales to comp and profitable store in Brand before closure: #1 to LY and #2 in volume.• Heightened store visual standards to exceed expectations of flagship store level, noted by superiors.• Scored 100% on Operational Audit, put in place standard operating procedures to… Show more • Took over challenged store and lead team through global pandemic, while achieving top results.• Coached and developed team towards exceeding sales goals consistently & exited bottom performers.• Drove highest sales to comp and profitable store in Brand before closure: #1 to LY and #2 in volume.• Heightened store visual standards to exceed expectations of flagship store level, noted by superiors.• Scored 100% on Operational Audit, put in place standard operating procedures to maintain success.• Impacted credit acquisition metric from last in District to first in District of 21 stores, made District coach.• Revived store’s Instagram page and increased followers +50% and reach by 4x.• Store closed permanently due to impacts from pandemic. Show less

Hawaiian Islands

• Provided leadership for high profile market of eight stores with annual sales volume of $19 million.• Expanded store count from two stores to eight stores and two relocations, entering new markets on outer islands: Kona, Hilo & Kauai.• Skilled at networking and recruiting to identify, attract and acquire top talent.• Proven track record of developing internal talent – promoted 16 ASMs to SMs, 2 SMs to DMs.• Executed mastery level payroll management, achieving best in Territory… Show more • Provided leadership for high profile market of eight stores with annual sales volume of $19 million.• Expanded store count from two stores to eight stores and two relocations, entering new markets on outer islands: Kona, Hilo & Kauai.• Skilled at networking and recruiting to identify, attract and acquire top talent.• Proven track record of developing internal talent – promoted 16 ASMs to SMs, 2 SMs to DMs.• Executed mastery level payroll management, achieving best in Territory five years in a row.• Best in the Territory for Profit Margin improvement and highest LP audit scores two years in a row.• Highly effective at using performance management to correct or exit underperformers.• Supported 10 Regions as Territory Loyalty Leader to maximize Credit Card performance for 100+ stores.• Closed-down all 8 stores without talent fallout due to loyalty and relationships established with leaders. Show less

Hawaiian Islands

• Grew market from four stores to eight stores while managing flagship store at Ward Village.

Oahu/Ward Village

• Ran highest volume store in 1,100 store-chain, growing sales volume from $4.7 million to $6.5 million.• Supervised 9 key-holders and a staff of 75 while overseeing three other locations.• Developed and promoted four ASMs to SMs, staffed two new stores with top talent.

Oahu/Ward Village

Ala Moana

• Oversaw Women’s Merchandising, Human Resources, Operations and Sales Generation departments in one-year rotations each for a $22 million store.• Recruited, hired, and retained talented, diverse team to support store growth.• Trained, coached, and motivated staff of 100+.• Identified, confronted, and resolved employee performance issues.• Analyzed sales trends and developed actions plans to maximize sales.• Assisted in two new store opening (Waikiki & Waikele) & two store… Show more • Oversaw Women’s Merchandising, Human Resources, Operations and Sales Generation departments in one-year rotations each for a $22 million store.• Recruited, hired, and retained talented, diverse team to support store growth.• Trained, coached, and motivated staff of 100+.• Identified, confronted, and resolved employee performance issues.• Analyzed sales trends and developed actions plans to maximize sales.• Assisted in two new store opening (Waikiki & Waikele) & two store remodels (Ala Moana & Kahala).• Received top performer award two years in a row.• Other positions held were Assistant Manager, Pacesetter, Department Specialist, Lead Associate. Show less

Ala Moana

Ala Moana