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Jeff Fisher personal email
Jeff is a strategic transformation leader with over 25 years of experience delivering complex, high-risk, and innovative business solutions in both the financial and healthcare industries possessing a consultative mindset. The customer portfolios under my leadership are over $50 million in size and involve the transformation of business, process and technical capabilities for large organizations. Experienced leadership in strategy, product road mapping, solution architecture and global transformation program delivery while managing organizational project intake and cost management processes. In close collaboration with business leaders, I lead global cross-functional teams in the planning, design, and implementation of programs using next generation capabilities such as Cloud, GenAI, Machine Learning, Automation, and Observability technologies. My expertise spans across application modernization, data and systems integration, customer engagement platforms, enterprise resource planning, cloud, IT operations and other capabilities. The strategic execution of a well-defined program is highly dependent on the right people. To realize optimal outcomes from people, I leverage an Objectives & Key Results (OKRs) framework for goal setting and Key Performance Indicators (KPIs).
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DirectorWipro Aug 2021 - PresentBangalore, Karnataka, InResponsible for execution and delivery of large multi-year programs and engagements including Application Modernizations, Cloud Transformations, Application Management Services, SAFe Agile/DevOps, Innovation, IT operations and business applications. The candidate will execute the engagement as per the contract and commitments made to the client along with a PMO team and service line teams. -
General Manager, Digital TransformationInternational Sos Jun 2018 - Jul 2020Responsible for leading global digital transformation for all digital products and services to the next generation capabilities in Medical, Travel and Security risk services. Improved governance and reporting to the executive committee and regional stakeholders.• Oversight of execution planning over global programs to include Financial Management, Executive/Stakeholder Engagement, Risk, Commercials, and Resource Management.• Defined and led modernization and innovation programs involving Cloud Migrations, Customer Support Automation, Machine Learning, Artificial Intelligence, Access Management Self-Provisioning, IT Operations, and Infrastructure.• Instituted management control structures over the global portfolio to deliver a multi-million dollar portfolio leveraging global cross functional teams and vendors that met customer expectations. • Drove the adoption of user centric design principles and SAFe Agile to develop personalized web and mobile products, data warehouses, business intelligence capabilities, self-service data analytics, analytics, and content notification services.• Stood-up Center of Excellence teams (Agile Development, API Management, CI/CD, Cloud Services, Enterprise Data Management) to improve team skillsets and drive adoption of new capabilities.• Championed business process optimization initiatives leveraging Change Management over global teams to improve client services and operational functions.• Oversight of system production readiness in the areas of privacy/GDPR, information security controls, production support, and IT operations for all digital platforms.
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Director, HealthcarePerficient Feb 2014 - Dec 2017St Louis, Mo 63141, Mo, UsResponsible for the delivery of client engagements serving both Healthcare Providers and Health Insurance PlansLed execution of global delivery teams overseeing programs supporting Healthcare Systems and Health Benefit Organizations to plan, design, develop and implement capabilities that include Self-Service Customer Experience design, Cloud Transformations, Clinical Data Interchange/MDM transformations, Application Modernization, multi-tenant MCO platforms, Application Development and Operations, Business Process Automation, and Infrastructure. -
Director, Financial ServicesPerficient Jan 2012 - Feb 2014St Louis, Mo 63141, Mo, UsLed delivery of engagements in Financial Services (Banking, Capital Markets, and Insurance) managing large Programs in the areas of Regulatory Remediation of Front, Middle and Back-Office capabilities to meet DF/DFAST requirements, Anti-Money Laundering implementations, Core Banking Platform integrations, Client Fund & Portfolio Reporting, Application and Portal Development, MDM, Infrastructure, Data Center Re-designs, Cloud Migrations, and Business Process Automation..
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CioSolveras, Inc. 2009 - 2011Responsibility for Product Development, Information Technology and Information Security, and Operations. • Developed the technical vision and conceptual architecture to launch development of a proprietary Payment Gateway to grow on-line processing volume by 10% annually; resulted in the release of a next general Payment Gateway.• Executed on the strategic plan encompassing Client On-Boarding, Payment Gateway, ACH Operations Remediation, Risk Systems, CICD automated workflow, Call Center platform, Partner/Agent Reporting, and Financial Management to help drive EBITDA to 18% in 2010• Provided oversight on the data center redesign to establish full redundancy and improve reliability of network, servers, telecommunications, application and database processes, storage, virtualization services, and data center management• Transformed technology and operational processes to include agile development, data management, risk analysis automation, data analytics, partner revenue reporting, call center management that reduced cost by 20%
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Enterprise Program OfficerFederal Reserve Information Technology (Frit) Jun 2006 - May 2009Responsible for the Capital Markets portfolio of programs and projects serving the Federal Reserve Bank of NY, the US Treasury, and the Bureau of Public Debt.• Reported to the Federal Reserve IT Services executive committee weekly regarding budget, risks, and delivery milestones against business targets, and met with the Board of Governors quarterly to review key imperatives relative to U.S. Treasury programs.• Led the end-to-end delivery capital markets systems and infrastructure to include the Securities Auction, Dealer Network, Treasury Back-Office Network, Securities Clearing and Settlement Processing, Securities and Debt Analytics, and Back-Office Systems for the Federal Reserve Bank of NY partnering with officers from FRB NY, Bureau of Public Debt and the US Treasury. • Provided delivery oversight on the design and implementation of the new Treasury Auction System Infrastructure across multiple data centers to support all Treasury Services to meet high availability requirements in alignment with ITIL framework to support 99% availability requirements and conform to FISMA/NIST security standards.
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Bio/Director, Regulatory ItCapital One Jun 2002 - Jul 2005Mclean, Va, UsResponsible for the portfolio of enterprise regulatory initiatives under the bank holding company to mitigate regulatory risk against all business processes and platforms, and to ensure compliance with Federal and State regulations. • Performed oversight serving on the bank's executive risk committee to assess pending regulatory mandates, and to review all programs to monitor the mitigation of operating risks• Led the enterprise IT teams responsible for identifying and implementing regulatory remediation programs/projects over all holding company and affiliate company IT systems (solicitation, small business lending, auto loans, fraud, customer service, marketing suppression, internet banking, and production services, etc). • Led Lean Six Sigma teams to identify and optimize process improvements against operational areas to include marketing suppression, credit bureau reporting, OFAC, Privacy, and other platforms.
Jeff Fisher Skills
Jeff Fisher Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessExecutive Management Of Business Administration -
Golden Gate UniversityFinance
Frequently Asked Questions about Jeff Fisher
What company does Jeff Fisher work for?
Jeff Fisher works for Wipro
What is Jeff Fisher's role at the current company?
Jeff Fisher's current role is Director at Wipro.
What is Jeff Fisher's email address?
Jeff Fisher's email address is fi****@****ink.net
What schools did Jeff Fisher attend?
Jeff Fisher attended University Of Michigan - Stephen M. Ross School Of Business, Golden Gate University.
What skills is Jeff Fisher known for?
Jeff Fisher has skills like Program Management, It Strategy, Information Security, Vendor Management, Strategy, Business Intelligence, Sdlc, Enterprise Architecture, Enterprise Software, Business Process Improvement, Leadership, Data Warehousing.
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