General Manager, Digital Transformation
International Sos
Responsible for leading global digital transformation for all digital products and services to the next generation capabilities in Medical, Travel and Security risk services. Improved governance and reporting to the executive committee and regional stakeholders.• Oversight of execution planning over global programs to include Financial Management, Executive/Stakeholder Engagement, Risk, Commercials, and Resource Management.• Defined and led modernization and innovation programs involving Cloud Migrations, Customer Support Automation, Machine Learning, Artificial Intelligence, Access Management Self-Provisioning, IT Operations, and Infrastructure.• Instituted management control structures over the global portfolio to deliver a multi-million dollar portfolio leveraging global cross functional teams and vendors that met customer expectations. • Drove the adoption of user centric design principles and SAFe Agile to develop personalized web and mobile products, data warehouses, business intelligence capabilities, self-service data analytics, analytics, and content notification services.• Stood-up Center of Excellence teams (Agile Development, API Management, CI/CD, Cloud Services, Enterprise Data Management) to improve team skillsets and drive adoption of new capabilities.• Championed business process optimization initiatives leveraging Change Management over global teams to improve client services and operational functions.• Oversight of system production readiness in the areas of privacy/GDPR, information security controls, production support, and IT operations for all digital platforms.