Jeff Kaplan Email & Phone Number

Mountain View, Ca, Us

Business leader at Coursera, one of world’s largest online learning platform serving 118+ million people:Leading a global customer success team managing a book of business in excess of $50 million in recurring revenue concentrated on our Coursera for Government globally, plus selected corporate and university customers in MENA, APAC, and LATAM regions.

Mountain View, Ca, Us

• Led a global team of Customer Success Managers responsible for Coursera's enterprise government partners -- comprised of over 125 Federal/national agencies, state and local governments, non-profits, and major charitable foundations. Directly overseeing over $40M of recurring revenue. Delivered 119% NARR in 2022 for the government business.

Mountain View, Ca, Us

• Coursera's first customer success manager fully dedicated to its Coursera for Government business. In 2021, carried the largest book of business among all Coursera customer success managers. Delivered > 90% renewal rate in 2021.• Led execution of Coursera's Workforce Recovery Initiative with economic development and workforce agencies that upskilled over 1 million unemployed, dislocated workers, and young entrepreneurs while building talent pipelines for high-growth industries, new apprenticeship programs with community colleges, and local startup ecosystems. Responsible for U.S plus 30+ countries from UK and Costa Rica to Ethiopia and India. Directly resulted in over $15 million in recurring downstream business.•.Collaborating with economic and labor departments in multiple countries, launched training platforms focused on youth and women's employment, reskilling displaced workers, and growing small businesses -- with special focus on growing small businesses and entry-level technology and entrepreneurial skills.

New York, New York, Us

As a member of CARTO's executive team, led global Customer Success at the world's leading location intelligence company. Department includes customer success managers, account managers, and partner success focused on helping Fortune 1000 companies and public agencies around the world leverage our data and analysis platform to answer mission critical questions and increase business impact.

Plano, Texas, Us

(Acquired by Tyler Technologies, April 2018)Within US Federal practice, built Socrata’s cloud-based SaaS business among selected federal and international agencies, multilateral organizations, and non-profits such as USAID, Army Corps, World Bank, UN agencies, and Gates Foundation -- using Socrata's industry leading cloud-based, data solutions as catalysts for data-enabled innovation, performance improvements and driving tangible economic and social impacts.As a business leader in our venture-backed company, I led in building business in our newest markets and enabling our customers to unleash data for impact. I have demonstrated an ability to evaluate and architect deals, manage and grow high-profile accounts, evangelize through events and content, and extract user requirements that drive use of our cloud solutions to address complex problems, and test new capabilities. As a team builder, I successfully recruited both technical, sales and post-sales talent, including the company's first female solutions engineer. In bringing our enterprise grade platform and APIs to customers, I energetically liaise with our Product managers and Engineering teams to help priorities for multilateral and non-profit customers contribute to the product roadmap and releases.I connect dots -- building new partnerships to empower our customers to solve problems with data and our SaaS products. This includes applying technology, data and policies to impact finance, health, energy, environment, and government performance.

Washington, Dc, Us

As senior strategic and technical expert, advised Bank and its clients on open data and emerging technologies. Led engagements with diverse public sector agencies, non-government stakeholders and developers to define strategic vision, develop policies and design programs on organizational reform, data-driven initiatives, skills training, and implementation of technical solutions.• Original co-creator of World Bank’s widely used Open Data Readiness Assessment tool used by governments globally to evaluate and catalyze data initiatives and organizational policies.• Advised on architecting data components of major Bank lending operations in Kenya ($55 million program), Mongolia ($19 million), and Nigeria ($75 million).• Led initiatives with national and subnational governments, counseling senior officials and other stakeholders on disruptive technologies, tech policies, promoting entrepreneurship, organizational modernization, and developer community engagement, including: --- Open Data as anchor for Mexico's National Digital Strategy (Office of President, Mexico) --- Data and promotion of tech industry (Federal Government of Nigeria) --- Open Data Readiness Assessment (led for Mexico, Rwanda, Russia's Ulyanovsk region, and Tanzania) --- Design of Open Government program, including 1st sub-national Open Data portal in Africa (Nigeria's Edo State) --- Creation of comprehensive Open Data and Open Innovation program (Republic of Moldova) --- Design of Mobile Apps Innovation Fund, including Fund management structure and investment and financial management policies (Government of Afghanistan)• Mentor and expert trainer of officials, NGOs and developers for TechCamps organized by US State Department and US Institute of Peace.

Strategic consulting focused on management, operations and global business development in technology sector. Projects included: • Designed National Digital Content Strategy as part of a multi-billion dollar program. Led business strategy work on driving growth of digital content industry and creation of vehicles for early stage financing for content industries. • Advising telecommunications regulatory agency on revising governance, operations and policies for managing the Internet.• Led design of policy and risk management framework to guide use of public-private partnerships in ICT for use across government. • Re-structured e-Government Strategy for Federal CIO, including policy development to promote e-government and expand shared services

Cambridge, Ma, Us

Harvard’s well-known, university-wide center focused on technology that turns research into action, converting policy ideas into practical tools, platforms, and organizations.While an Adjunct Fellow, founded and led internationally known technology initiative called the Open ePolicy Group, based at the Center. With financial support from IBM and Oracle, this pioneering global team of technology experts—government CIOs and industry executives—produced policy tools for using open technologies to drive transformation in the government and enterprise sectors. Coordinated a networked team of experts spread across 13 countries in Europe, Asia, Africa and the Americas.

Specialized management consulting firm providing strategic counsel to leaders of large companies and institutions on major reputational and positioning issues including crisis management, acquisitions and mergers, public policy, marketing trends and competitive positioning. Business development, strategic analysis, and advisory services with major companies such as:• Global Asset Capital: Executed media and investor relations strategies related to acquisition from Vivendi Universal and subsequent re-launch of two technology venture finance funds.• BNP Paribas: Developed communications strategies when company faced high profile investigations.

New York, Ny, Us

One of twelve young leaders awarded prestigious fellowship by America’s premier think tank.Concentrations: Open technologies, cyber security, and protection of critical technology infrastructureInvited as only non-Federal participant in US Federal Government's Web Content Management Working Group, initially chaired by the Department of Housing & Urban Development (HUD).

Washington, Dc, Us

Served as World Bank Advisor to Minister of Finance in Cambodia on organizational restructuring, integration with Association of Southeast Asian Nations (ASEAN), and execution of trade, investment, legal and governance reforms. Advised senior ministers in ministries of Finance, Commerce and Foreign Affairs on policy reform and strategic communications, often during economic upheavals and political crises. Authored study (for ADB) on governance reform programs that served as blueprint for major lending by international financial institutions.

J.D.

B.A., History (China)