Jeff Kaplan Email & Phone Number

Mountain View, CA, US

Business leader at Coursera, one of world’s largest online learning platform serving 118+ million people:Leading a global customer success team managing a book of business in excess of $50 million in recurring revenue concentrated on our Coursera for Government globally, plus selected corporate and university customers in MENA, APAC, and LATAM regions.

Mountain View, CA, US

• Led a global team of Customer Success Managers responsible for Coursera's enterprise government partners -- comprised of over 125 Federal/national agencies, state and local governments, non-profits, and major.

Mountain View, CA, US

• Coursera's first customer success manager fully dedicated to its Coursera for Government business. In 2021, carried the largest book of business among all Coursera customer success managers. Delivered > 90% renewal.
• Led execution of Coursera's Workforce Recovery Initiative with economic development and workforce agencies that upskilled over 1 million unemployed, dislocated workers, and young entrepreneurs while building talent.
• .Collaborating with economic and labor departments in multiple countries, launched training platforms focused on youth and women's employment, reskilling displaced workers, and growing small businesses -- with special.

New York, New York, US

As a member of CARTO's executive team, led global Customer Success at the world's leading location intelligence company. Department includes customer success managers, account managers, and partner success focused on helping Fortune 1000 companies and public agencies around the world leverage our data and analysis platform to answer mission critical.

Plano, Texas, US

(Acquired by Tyler Technologies, April 2018)Within US Federal practice, built Socrata’s cloud-based SaaS business among selected federal and international agencies, multilateral organizations, and non-profits such as USAID, Army Corps, World Bank, UN agencies, and Gates Foundation -- using Socrata's industry leading cloud-based, data solutions as catalysts.

Washington, DC, US

• As senior strategic and technical expert, advised Bank and its clients on open data and emerging technologies. Led engagements with diverse public sector agencies, non-government stakeholders and developers to define.
• Original co-creator of World Bank’s widely used Open Data Readiness Assessment tool used by governments globally to evaluate and catalyze data initiatives and organizational policies.
• Advised on architecting data components of major Bank lending operations in Kenya ($55 million program), Mongolia ($19 million), and Nigeria ($75 million).
• Led initiatives with national and subnational governments, counseling senior officials and other stakeholders on disruptive technologies, tech policies, promoting entrepreneurship, organizational modernization, and.
• Mentor and expert trainer of officials, NGOs and developers for TechCamps organized by US State Department and US Institute of Peace.

• Strategic consulting focused on management, operations and global business development in technology sector. Projects included:
• Designed National Digital Content Strategy as part of a multi-billion dollar program. Led business strategy work on driving growth of digital content industry and creation of vehicles for early stage financing for.
• Advising telecommunications regulatory agency on revising governance, operations and policies for managing the Internet.
• Led design of policy and risk management framework to guide use of public-private partnerships in ICT for use across government.
• Re-structured e-Government Strategy for Federal CIO, including policy development to promote e-government and expand shared services

Cambridge, MA, US

Harvard’s well-known, university-wide center focused on technology that turns research into action, converting policy ideas into practical tools, platforms, and organizations.While an Adjunct Fellow, founded and led internationally known technology initiative called the Open ePolicy Group, based at the Center. With financial support from IBM and Oracle.

• Specialized management consulting firm providing strategic counsel to leaders of large companies and institutions on major reputational and positioning issues including crisis management, acquisitions and mergers.
• Global Asset Capital: Executed media and investor relations strategies related to acquisition from Vivendi Universal and subsequent re-launch of two technology venture finance funds.
• BNP Paribas: Developed communications strategies when company faced high profile investigations.

New York, NY, US

One of twelve young leaders awarded prestigious fellowship by America’s premier think tank.Concentrations: Open technologies, cyber security, and protection of critical technology infrastructureInvited as only non-Federal participant in US Federal Government's Web Content Management Working Group, initially chaired by the Department of Housing & Urban.

Washington, DC, US

Served as World Bank Advisor to Minister of Finance in Cambodia on organizational restructuring, integration with Association of Southeast Asian Nations (ASEAN), and execution of trade, investment, legal and governance reforms. Advised senior ministers in ministries of Finance, Commerce and Foreign Affairs on policy reform and strategic communications.

J.D.

B.A., History (China)