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Jeffrey Baker is listed as New Business Strategy Manager, GCRC at Ford Motor Company at Ford Motor Company, based in Detroit Metropolitan Area, United States. AeroLeads shows a work email signal at visteon.com and a matched LinkedIn profile for Jeffrey Baker.
Jeffrey Baker previously worked as New Business Manager, Global Customer Relationship Centers at Ford Motor Company and Global Customer Experience Strategy Manager at Ford Motor Company. Jeffrey Baker holds Master Of Business Administration - Mba from University Of Detroit Mercy.
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AeroLeads found 1 current-domain work email signal for Jeffrey Baker. Compare company email patterns before reaching out.
As a marketing, innovation, and customer experience practitioner, I have a passion for creating great experiences and cultivating meaningful relationships at critical touchpoints – physical and digital. I achieve this by identifying the customer’s emotional connection with the brand in order to generate compelling ideas that become executable products, services, and experiences. My expertise is grounded in strategic marketing positions that require a deep understanding of the fundamental drivers of business, customers, partners, and competitors in order to conceive, prioritize, and facilitate new innovative opportunities and experiences that fulfill the needs of customers and business.
Listed skills include Market Research, Customer Insight, Strategy, Market Analysis, and 46 others.
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Dearborn, Michigan, Us
Responsible for contact center processes and solutions supporting Ford and Lincoln customers and dealers in Ford Blue (gas and hybrid vehicles) and collaborating with Model e (electric vehicles) and Ford Pro (commercial vehicle) teams.
Dearborn, Michigan, Us
Led the identification of emerging and best-in-class CX practices to guide the development of cutting-edge programs, strategy, and culture. •Led three global customer experience (CX) skill teams: CX benchmarking of automotive and non-automotive retailers, customer centricity, and CX learning and development; consisting of four direct reports and multiple agencies. •Developed a disciplined CX benchmarking capability from scratch; delivering 60-plus profiles, established external intelligence networks, ensured alignment with CX product owners, and accountability before CX global leadership team. •Led 30-plus external executive CX benchmarking interviews for Ford global leaders; wrote discussion guides across all CX topics, hosted sessions, and wrote executive summaries to guide global CX strategy. •Co-led CX advisory boards for the Chief Customer Experience Officer; including advisory purpose, topics, meetings, and being well-versed on advisor backgrounds.•Advised CX measurement team to the latest CX indicators and metrics such as CSAT, NPS, AHT, etc.•Informed our CX Management System to strengthen our CX vision, prioritization, design, and enablement. •Co-led global CX learning & development upskilling of customer-centric competencies and behaviors within the CX team and for global Ford employee-base. Resulted in tens of thousands of employees completing CX training.
I founded Trendless to help brands amplify digital and physical experiences that excite customers and consulted primarily on B2C fuel retail/mobility projects. Visit thinkTrendless.com to learn more.
London, England, Gb
Led fuels customer experience (CX) and transformative growth strategies to define BP’s 2020 future fueling experience and brand identity in key customer domains: physical and digital at-pump experience, BPme mobile app, and key digital channels.•Translated customer, market, and business insights/data into actionable CX strategy and long-range innovation to deliver on 15%-plus fuel volume growth target in support of a $3.8 billion Whiting, IN refinery modernization investment. •Pitched, motivated, and influenced buy-in for strategic go-to-market initiatives with executives and peers both internally (marketing, sales, IT, safety, legal) and externally (franchisees, agencies, developers, suppliers). •Ensured a customer-centric approach in all B2C strategies, offers, and brand messaging.•Led ideation and storyboarding to connect BP’s Invigorate fuel claims to performance metrics in context of the customer’s own car: digitally at the pump and in the BPme mobile app.•Delivered a comprehensive fueling journey (gas station, driving, broader lifestyle) and prioritization of critical touchpoints. •Led rapid design sprints (pseudo-agile) and decision support packages through Appraise, Select and Define stage-gates. •Led the US marketing department in an assessment and reprioritization of all US and global retail road map activities - aligning resources, investments, and budgets against BP's CX vision.
London, England, Gb
Led global CX retail trends and market intelligence program in support of BP, Aral, Arco, and ampm business strategies.•Designed and implemented global B2C trends program in support of fuel retail innovation, strategy planning, and automotive partnership strategies. •Delivered and presented customized analysis for business units, executives, and peers.•Supported innovation team in piloting proof-of-concept ideas at stations and in a private warehouse, including Helios House gas station of the future. •Absorbed all duties of global innovation after team was eliminated; consulted regional teams to ensure new offers were on-brand, improved the customer experience, fostered loyalty, and generated new revenue.•Acceded to a 2-month project leadership and collateral writer role to develop 16 country-specific customer stories, videos and presentations; helping win BP’s Beacon Award for Best Creation and Leverage of Brand Sales and Marketing Capability.
Van Buren Township, Mi, Us
Created vehicle-level customer experience stories and marketing plans for over twenty current and future model year vehicles - that showcased the competitive distinctiveness of Visteon's components and fit with the manufacturer's brand. •Supported Visteon's strategic plans to grow existing Ford and new non-Ford business as the marketing lead during sales presentations and corporate strategy planning. •Participated in product roadmap and forecasting discussions, including plant capacity and vehicle production, and supported trade-off decisions to deliver new business.
Van Buren Township, Mi, Us
Owned the driver's emotional connection inside the vehicle to the technical aspects of the vehicle's advanced chassis components. Created descriptive customer and product stories, integrated competitive and industry intelligence for innovation and planning activities, and developed product value propositions with engineers.•Led annual futuring exercise to understand PLESTIE trends that influenced advanced product development.
Troy, Mi, Us
Led syndicated and custom research for seat and interior studies. Consulted clients on improving performance in J.D. Power’s IQS and APEAL studies, created recommendations in support of innovation and strategic planning activities, generated over $250,000 in new revenue, and revamped report production delivering 40% YOY savings.•Progressively held the following positions:--Senior Research Analyst 6/99-10/99--Research Manager 1/98-5/99--Research Associate 1/97-12/97
Royal Oak, Michigan, Us
Supported project managers with the execution of qualitative and quantitative automotive research; developed foundational skills on how to respond to RFPs, field research studies, analyze data, formulate insight, write research reports, and early exposure on how clients applied insights to innovation and planning activities.
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Jeffrey Baker works for Ford Motor Company.
Jeffrey Baker is listed as New Business Strategy Manager, GCRC at Ford Motor Company at Ford Motor Company.
AeroLeads has found 1 work email signal at @visteon.com for Jeffrey Baker at Ford Motor Company.
Jeffrey Baker is based in Detroit Metropolitan Area, United States while working with Ford Motor Company.
Jeffrey Baker has worked for Ford Motor Company, Trendless, Llc. Thinktrendless.Com, Bp, Visteon, and J.D. Power.
You can use AeroLeads to view verified contact signals for Jeffrey Baker at Ford Motor Company, including work email, phone, and LinkedIn data when available.
Jeffrey Baker holds Master Of Business Administration - Mba from University Of Detroit Mercy.
Jeffrey Baker is listed with skills including Market Research, Customer Insight, Strategy, Market Analysis, Business Strategy, Product Development, Segmentation, and Strategic Planning.
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