Jeff Rankin, Msit Email & Phone Number

Florida, United States

Responsible for pre-sales technical engagements with our customers and prospects to have a main focus in representing the Calix Revenue Edge product portfolio and solutions while supporting and working closely with the Intelligent Access portfolio and team. As an SSE I am expected to learn the Calix value proposition, deliver compelling presentations, demonstrate product capabilities, and design comprehensive network solutions to meet customer requirements.

Jacksonville, Florida Area

• Engages customers in a consultative manner in order to understand the technical and business challenges facing our prospective and current customers. • Designs, sells, and supports solutions to customers utilizing the entire suite of Windstream products in order to drive, maintain and increase profitable revenue. Concentration in cloud based services that encompass UCaaS, AWS, Azure, Oracle, Salesforce, SDWAN (Velocloud, Fortinet, Cato), SaaS, Cloud Based Security, SASE, and data connectivity. • Supports Sales and Account Development teams with proposal generation for all Windstream solutions. Including, but not limited to, pricing assistance, equipment design, Visio documentation, and technical documentation necessary during the pre-sale and post signature “hand off” event to Engineering and Service Delivery during implementation phase. • Clearly articulates value statements and network designs to internal and external customers.• Assists in preparing, completing and presenting all technical designs and paperwork to the Engineering and Service Delivery teams for hand off during the Project Management and Implementation phase of the lifecycle. • Create and deliver focused technical product training for the Sales team.• Conducts product seminar focused training to customers in collaboration with Sales teams to drive new or incremental profitable revenue• Represents Windstream on customer appointments as a subject matter technology expert specializing in network services including TDM solutions, LAN/WAN technologies, LAN/WAN applications, SIP, customized fiber, data center and associated hardware. • Develops collaborative relationships via daily interaction with all functional teams at all levels. • Stays current with technology as it pertains to the industry.

303 S Laurel Avenue, Sanford, Fl 32771

Palm Coast, Fl

Worked on product mapping for company acquisitions. Aligned communications with internal and external customers for all major changes to service, portal access changes, and billing. Drove creation of corporate processes and systems assisting with sales initiatives to increase revenue growth by providing solutions and efficiencies. Conducted biweekly SA/RFP calls to discuss special technical and operational requests. Expanded SalesForce from single CRM system to serving as system for all customer records and one-off technical individual case basis submissions for all merging companies. Developed reporting metrics for management to review and utilize during operational support systems transformation. • Created SharePoint sites with lists, libraries, forms, and workflows to support marketing, product, sales support, sales engineering, IP engineering, product, billing, pricing, and care repair.• Developed and launched first cross-company reference request system (Reference Helpdesk).

United States

Chartered a team of four employees to increase sales potential by turning non-standard solutions into ones worth ordering, provisioning, billing, and supporting. Focused on accounts of $5,000 – $100,000 in estimated monthly reoccurring billing. Planned and established work schedules, assignments, and production sequences to meet RFP, RFQ, and RFI deadlines. Restructured and improved RFP process with implementation of technical writer and project manager. Executed and managed daily SA RFP project management operations. Wrote, designed, and produced RFP, RFQ, and RFI documents with support staff. Recommended and implemented RFP toolkit operating like Google search to assist with completion of submitted all project-managed RFPs. Guided development and training of SA and RFP processes with sales and leadership members.• Planned and developed new product and production processes, including Reference Helpdesk.• Constructed and analyzed reports to determine production requirements, estimates, and outputs.

United States

Drove creation of corporate processes and systems assisting sales initiatives to increase revenue growth by providing solutions and efficiencies. Guided development and global training of RFP system and process. Managed a strategic team of up to 15 employees that focused on supporting high-profile ($25,000 to $100,000) accounts, including Zales, Pep Boys, and Earl Enterprises. Implemented SharePoint site to assist order coordination teams with department process automation, tracking, and reporting. Developed reporting metrics for management to review and utilize during operational support system (OSS) transformation. Introduced BI software Tableau to VP of IT service operations, providing deeper analytics in IT Service company products. Led biweekly SA/RFP calls to discuss special technical and operational requests.• Improved strategic account installation timelines from severe delays to six-month surplus. • Supported $500,000 to $2,100,000 per month in RFP and custom configuration requests.

United States

Evaluated and managed SA and RFP processes for improved efficiencies. Developed and supported process and system for all legacy companies to interact and track SA and RFP requests. Supported acquired IT service companies, working with company as single unit. Introduced single source of key stakeholders to discuss new solutions for sale and increase corporate profitable growth. Provided reports and analytics to executive leadership, product, support, service delivery, and engineering teams regarding solutions reviewed and provided in utilizing SA RFP process. • Reduced wait time for SA-approved timelines from ten days to two to three days.• Nominated for quarterly Values in Action Award (fourth quarter of 2011).

Worked with sales representatives and clients in developing network designs for clients’ required needs. Reviewed newly signed agreements for service for accuracy of solution and design. Supported data and voice applications, including MPLS, IP VPN, Frame Relay, ATM, Internet, Point to Point, PRI, POTs, VoIP, and Hosted Voice.• Led development process and conducted product and technical training courses to supply sales teams with knowledge on various applications and solutions.• Oversaw site surreys, vendor relations, troubleshooting of TCP-IP network issues, network model drawings, DNS registrations, and customer email account setup and preparation.

Worked on various government projects at Andrews Air Force Base, CIA, DEA, and Pentagon. Traveled all over United States with integration of DWDM switches, ATM, Frame, and DSL for LEC and CLEC deployment.

Bachelors Of Information Technology And Science, Computer And Information Systems Security/Information Assurance, 4.0

Activities and Societies: Golden Key International Honour Society; Epsion Delta Pi Honor Society In the Computer Sciences, Alpha Tau.

Masters Of Science In Information Technology, Information Security And Assurance, 3.76

Activities and Societies: Golden Key International Honour Society National Honor Society Alpha Beta Kappa Delta Zeta of Florida Honor.