Jeff Smith Email & Phone Number

Noblesville, IN, US

Dublin 2, Dublin, IE

Scottsdale, Arizona, US

• Increased usage by 200%, retention by 80%+, and platform capabilities by 5X+.
• Led a 20-member team to improve customer experience for a SaaS platform startup.
• Spearheaded design and implementation of an integration platform with over 12 platforms (i.e., Yardi, RealPage, Salesforce, MS Dynamics, SightPlan, Zapier) in less than six months.
• Transformed a read-only website into a client portal in less than nine months.
• Led creation of a new product feature on web and mobile to get real-time project updates.
• Championed a patent-pending visualization feature to keep track of timelines and progress.

Nashville, Tennessee, US

• 2X+ customer base for medical practices, leading to acquisition by Revance Therapeutics.
• Led redesign of first-generation product – a subscription service for medical treatments.
• Built and managed a team of 10+ product managers and four UI/UX designers.
• Drove product integrations with Synchrony Bank and Abbvie.
• Directed development of a payment platform, establishing company as one of a few payment facilitators in the world through redesign of user experiences, payment flows, PCI compliance, and re-architecture of platform to.

Berlin, Berlin, DE

• Developed and helped implement a monetization strategy for Spark, company’s communications and collaboration product, including a consumer subscription and collaboration features.
• Redesigned onboarding flow and implemented a brand new trial and billing workflow into app.
• Successfully drove project remotely across global teams based in US, Germany, and Ukraine.

Redmond, Washington, US

• Redesigned analytics dashboard as part of SharePoint product to enable performance visibility on content usage, site activity, sharing, governance, and security to both site owners and IT leaders.
• Increased SharePoint MAU by 50% to over 32M users and monthly retention by 12% to 54%.
• Drove new requirements with partner engineering teams that reduced data latency from 24 hours to five minutes and created two new APIs while increasing insights history from seven to 90 days.
• Designed and conducted first live “A/B experiment” in production for SharePoint.

Bellevue, Washington, US

• Led an eight-member team to ship a new delivery service app for Starbucks, enabling users to have it delivered to their desk, designing and building app experience, including menu display, order and payment experience.
• First launched app at Empire State Building in NYC.

Seattle, WA, US

• Led a five-member team to develop features for Amazon Prime Video, including expansion of Amazon Instant Video to UK, Germany, and Japan and launch of app on Amazon Kindle Fire, FireTV, and Fire Phones.
• Supported re-architecture of Amazon’s video supply chain platform, an effort involving 100s engineers across four geographies.
• Managed over 60 projects, driving prioritization using customer, click tracking, and A/B testing data.

Cupertino, California, US

• Expanded iTunes Store to 155 countries in just 18 months, implementing local requirements.
• Managed product development pipeline with 100+ projects with a two-week release cycle.
• Launched iTunes Match, HD support, Digital Textbooks features, and more across iPhone, iPad, Mac, Windows, and AppleTV.
• Partnered with platform teams to support launch of iPhone 4s, iPhone 5, iPad, and MacBook.

• Founded company to help tech startups build successful products.
• Services - product definition, design, roadmap, marketing, and GTM planning and execution.
• Scoped and designed an iPhone and Android-based mobile news app that aggregated content across multiple sources.
• Created a new user onboarding flow to browse sections that focused on images rather than text, a gesture-centric UI that allowed users to flip left and right through topics and stories and support subscription tiers as.
• Clients included McGraw-Hill, Classmates, and Microsoft as well as smaller companies such as NewspaperDirect and Zondervan.

Berkeley, CA, US

• Expanded client services practice and successfully sold company in 2009 to Microsoft.
• Used proprietary data to develop new reports and data visualizations for clients.
• Re-architected project management processes to improve client satisfaction and capacity.

Redmond, Washington, US

• Managed a seven-member team of engineers, designers, product managers, and program managers to ship a touch-enabled unified communications application in just two months.
• Created first fully remote team to explore “future of mobile work,” redesigning on-campus office to be a collaborative workspace.

Redmond, Washington, US

Redmond, Washington, US

Redmond, Washington, US

H.B.Econ, Economics

Eng. Sci, Computer Engineering