Jeffrey Snyder Email & Phone Number

• Senior Technical Engineer 2010 - 2012
• Use extensive troubleshooting skills in the remanufacturing of ATMs to ensure that all electronic and mechanical problems are corrected before shipment.
• Perform diagnostic testing and quality control inspections to achieve zero defects
• Work to meet budget restraints and deadlines.
• Continually look for ways to improve processes to save time and lower costs.
• Train machine technicians and advise bench technicians on difficult issues

• Use specialized technical knowledge to provide ATM and cash recycler support to repair professionals (Customer Engineers) and approved hardware partners.
• Play an integral role in protecting customer relationships and improving overall product quality by advising Engineering professionals of quality problems identified by field service providers.
• Acknowledged as a subject matter expert who can resolve complex challenges. Recruited by territory managers to travel to customer sites to rapidly resolve outstanding problems.
• Remains controlled during stressful situations by defining alternatives to resolve challenges along with recommendations.

• Provided regional support services: installation, maintenance and upgrading for ATMs and proof products.
• Minimized disruption to customers’ daily business by working closing with and coordinating information from ATM networks, help desks, and technical professionals to rapidly resolve problems.
• Selected to serve on installation team for financial and point of sale products and third party equipment.
• Reinforced brand image and established positive working relationships with new customers by assembling new systems to meet custom requirements, loading software, configuring and testing.
• Protected overall quality and long term customer relationships by certifying new systems for customer acceptance.

• Served on Install Team for NCR financial and point of sale products as well as third party equipment.
• Reinforced brand image and established positive working relationships with new customers by assembling new systems to meet custom requirements, loading software, configuring and testing.
• Protected overall quality and long term customer relationships by certifying new systems for customer acceptance.

• Maintained and troubleshot AT&T and NCR midrange computer and network systems.
• Valued by System Administrators and end-users for providing high-level and accurate system support.

Primary responsibility is to provide all customers with the highest level of service on Wang VS and related products. These products include disk drives, tape drives, printers, communications equipment, Ethernet, integrated imaging systems and uninterruptable power supplies. Also installed and maintained operating systems, upgrades and enhancements.

Associate Of Applied Sciences, Electronic Engineering Technology

Selected Courses In Science, Mathematics And Engineering