Jeff Westphal Email & Phone Number

Project Manager/Site ManagerProvide project lead on all telecommunications projects related to the PBX and VoIP services. Including all copper and fiber infrastructure maintained by Verizon. Manage four other Verizon FNS employees on site, ensuring that all work orders, trouble tickets and other services related to the PBX and VoIP services are cared for in a timely and accurate way.Work with the client, Argonne National Laboratory, on their SLA’s, time lines, installation schedule and financial budget.

Provide technical direction and Project Management oversight on all assigned projects. Prepared and submitted an Assessment Report to help justify funding for annual capital request. Serving as liaison between clients, maintenance providers and telephone switch manufacture.

Provided leadership to staff of 60 employees. Accountable for managing budget development of all technology related to operations. Directed Voice Operations, Facilities (infrastructure), Customer Services, Customer Support, Information Systems, Chargeback Operation, and an incoming call center.

Directed communication services and infrastructure operations including the administration and operation of voice services, staff administration, policy development and implementation. Collaborated with customers to provide best solutions as well as contractors and vendors to define best practices. Managed internal information technology services and resources for campus community, university hospitals, residence halls and university affiliates.

Managed voice operations for the campus community, university hospitals, residence halls and university affiliates. Interfaced with service providers for customized applications to the University, including installation and repairs. Provided direction to on-site technicians. Worked closely with Customer Services and Facilities on installation and repair orders. Liaised with University Labor Relations on union contracts and issues.

Maintained three Intecom PBX systems including hardware, software and database for voice, data and networking. Provided assistance to customer technician and other engineers on site. Acted as liaison between customer and Intecom. Proposed and submitted system reports showing daily switch activity, system availability, and networking.

Managed a technical and logistics staff consisting of 19 field engineers, one senior advisor and 2 Logistics Inventory Controllers.Developed training and technical documents for entire staff. Maintained eight large PBX facilities, totaling 98,000 lines in the Ameritech five-state region. Supervised installations and routine maintenance of voice and data equipment. Controlled and monitored expenditures and overhead.Reported switch operations as well as customer issues and concerns to senior management.

Microsoft Office Project 2007, Managing Projects

November 1-3, 2010

Project Management

Coursework, Electrical Engineering