Jeffrey Alexander Email & Phone Number

Austin, Texas, United States

When innovation and efficiency are paramount, Advantest is at the forefront. At Advantest, we are leveraging Artificial Intelligence (AI) and Machine Learning (ML) to enable the semiconductor testing ecosystem to achieve higher accuracy in defect reduction, accelerated operational efficiency and lower costs. Advantest's Open Solutions Ecosystem is helping companies meet market demands more effectively and stay ahead of the competition. So if you are interested in supercharging your data analytics and decision making, let's have a conversation on how Advantest's Open Solutions Ecosystem can provide reliable, secure real-time data across your IC manufacturing supply chain.

As a Senior Customer Success Account Manager, I am the delivery leader in our account team and a strategic partner to our customers. I am responsible for the execution against our Customer Success KPI's and orchestrate cross-functional programs that deliver customer value and enable transformational customer outcomes.

Austin, Texas Metropolitan Area

Focused on big data analytics w/Machine Learning and AI to provide yield management and comprehensive data analysis for semiconductor companies. As a senior technical account manager, I utilized my deep domain expertise to lead our customers (which include leading fabless companies and IDMs worldwide) to help improve the quality and reliability of their products and devices using advanced analytic platforms such as OptimalPlus, PDF, JMP, SystemLink and other SaaS platforms.

As the Director of Customer Success, I served as the clients’ main point-of-contact for proactive post-sales managed services activities for OptimalPlus. My goal was to drive customer adoption of the OptimalPlus Analytics platform. In this role, I maintained a technical understanding of the customer’s environment to serve as a subject matter expert on the customer’s managed IT environment. Additionally, I conducted regular business reviews with customers and internal account teams to ensure customer satisfaction and uncover additional product and service opportunities via partner services, programs, and offerings.

Houston, Texas Area

As a Product Manager on the RCMS Platform team, I spearheaded the creation of an open source platform for the world’s largest power providers to successfully manage an online condition monitoring software solution for critical machinery. The RCMS Platform team was responsible for the features and services that customers needed to deploy and manage their machinery protection systems. I worked with a diverse team, including senior executives, architects, development teams, and external partners to take ideas, turn them into mature products, and put them in the hands of the world’s most demanding customers.

Houston, Texas Area

As the Director of Operations and Quality, I drove the manufacturing organization to accelerate operational efficiency and implement continuous improvement initiatives such as 5S, Lean Manufacturing and Six Sigma. With such initiatives I was successful in continuously improving on-time delivery while reducing the cost of quality. I was also pivotal in introducing the industry’s first Digital Proximity System (DPS) - an eddy-current proximity measurement system with the flexibility of digital configurability.

Houston, Texas Area

As a Program Manager, I managed the full product lifecycle of Proliant Enterprise Class servers through the development of product/software test strategies, to supporting new product features and architecture. I was responsible for the software deployment to our global OEM manufacturing teams as well as developing design-for-test (DFT) and design-for-manufacturing (DFM) strategies to improve product quality and functionality.

Houston, Texas Area

Austin, Texas Area

Austin, Texas Area

B.S, Microelectronic Engineering

Activities and Societies: NSBE MIcroelectronic Engineering

Ms, Management Information Systems

Masters in Management Information Systems

Pmp, Project Management

Six Sigma Green Belt