Jeffrey Baum Email & Phone Number

London, London, Gb

Lead and train a team of 33 individuals while managing $11MM worth of business assets, fostering 90% client retention and 120% revenue growth. Drive revenue expansion by developing and upskilling teams to perform assigned duties and prepare for future growth while maintaining best-in-class staffing levels supported by data-driven insights and revenue analysis.Highlights of accomplishments in this role include:• Increased projected annual revenue from $5MM-$11MM from April-December 2023 through the successful closing of high-profile new business and cross-sell opportunities.• Conceptualized and executed customized client delivery strategies to categorize clients for high-value and mid-range segments, resulting in an aggregate client satisfaction score of 8 on a 1-10 scale during the most recent round of solicited customer feedback.• Proactively created a training lead role, even in the absence of a formal program to equip the team with in-depth product knowledge and enhanced sales capabilities. This decision increased team revenue to 22% of the global total and surpassed revenue targets by 45%. Played a pivotal role in the North American regional restructure by heading the creation of the client services department's business growth solutions division. Formed three new client delivery teams by conducting talent mapping exercises to ensure strategic alignment of personnel to revenue. Ensured the newly formed team's starting revenue and client roster size were distributed to allow for three financial quarter's worth of scale before needing to hire additional staff.

Revamped the existing team structure by introducing the innovative 'Champions System' to address the challenge of retaining and growing the paid social ad business. Nurtured a deep sense of ownership within the team for revenue and business outcomes. Transformed the paid social team's performance, resulting in impressive revenue growth from $0-$2MM annually within one year, earning the tea the prestigious status of a preferred partner by Facebook and recognition as a key partner.HIghlights of accomplishments in this role include:• Cultivated a dynamic learning environment, resulting in the client services team doubling annual revenue under management from $4MM-$8MM.• Expanded the client services team from 20-45 employees while consistently accomplishing a high TinyPulse score of nine out of ten, reflecting a positive and engaged workforce.

Recognized as the Employee of the Year in 2014, attributed to the outstanding performance and growth of clients. Received accolades for unparalleled dedication to team development irrespective of role, level of experience, and tenure, which fostered rapid progression and development within the organization to attain set milestones. Distinguished for unwavering commitment to finding solutions and delivering on requirements, regardless of the challenges faced.Highlights of accomplishments in this role include:• Displayed a 'can-do' attitude while navigating obstacles to guarantee successful outcomes during challenging times.• Maintained a primary focus on account growth, dedicating efforts to nurturing and augmenting the accounts.• Enhanced staff potential through training, resulting in widespread promotions and talent development across the board.• Crafted a comprehensive strategy and plan to restructure the client's paid search accounts, tripling lead count from 1K-3K leads per month, resulting in millions of dollars in new business activity. Coached the team through plan execution while emphasizing the importance of analyzing data and delivering insights for continuous improvement.

Acted as clients' main point of contact and ensured satisfaction with the services provided. Identified and mitigated risks to ensure seamless account operations execution.Highlights of accomplishments in this role include:• Directed initiatives to build a strong and capable team by training, coaching, and mentoring new and junior team members in growing talents and preparing in leading accounts of their own.

Staten Island, Ny, Us

Managed multiple web properties and arranged paid search campaigns, achieving 10x lead volume growth. Restructured the college site, collegesurfing.com to create a more logical campaign outline. Implemented keyword and ad targeting strategies to improve relevance.Highlights of accomplishments in this role include:• Transformed the site's financial performance from $93K/month at a $63K loss to $822K/month at a $178K profit.• Designed a new campaign layout and employed more exact/targeted keywords for better quality ad relevance.

Oversaw all aspects of digital marketing. Monitored and analyzed web store performance metrics such as traffic, conversion rates, and sales.Highlights and accomplishments in this role include:• Devised and applied a pay-per-click advertising program, elevating $150K in revenue, directly contributing to the impressive growth of overall e-commerce revenue, which experienced a remarkable YoY raise of 60%.

Bachelor Of Science - Bs, Criminal Justice

Certificate Of Completion, Leading Leaders In Complex Environments

Certificate, Help Desk Support