Jeffrey Cluff Email & Phone Number

Redmond, Washington, Us

• Build out partner-centric structure to align with cross-functional goals; represent Partner Operations and manage deals across 500 strategic accounts across cross-border travel, rate negotiation, staffing, & more• Maintain and optimize global partner and subcontractor ecosystem; lead planning, redesign, implementation, onboarding modernization, technology integration, and automation for US and Canadian ecosystems• Modify processes & procedures to reduce supplier footprint by ~40% while supporting growth at scale• Overhaul manual subcontractor onboarding process; manage project from concept through integration; introduce automation, saving 4000+ emails, 1000+ meeting hours, & 2,000+ hours of annual productivity gains• Build and launch framework leveraging zero-touch survey to gather subcontractor feedback in 34 languages with automation, ML, NLP, and Power BI reporting; reduced subcontractor dissatisfaction levels by 20%• Drive and facilitate partner negotiations yielding $35M+ in annual savings

Redmond, Washington, Us

• Supported global buy-side M&A for 20+ deals, inheriting up to 1K employees with 100% payroll success rate; oversaw P2P processes, royalties, & inter-company accounting to drive post acquisition operations continuity• Redesigned process and timeline for due diligence and integration to account for GDPR compliance and supplier risk assessment, while simultaneously accelerating integration by ~25%

Redmond, Washington, Us

• In addition to my M&A work, I lead the "Automation Service Desk". An internal group focused on providing Robotic Process Automation (RPA) solutions to our internal customers• Oversaw team of 5 in design, build & implementation of Robotic Process Automation (RPA) service desk tool for global Finance org; negotiated and secured funding that delivered 70+ bots into production

Redmond, Washington, Us

• Owned customer software & infrastructure engagements as part of Microsoft Consulting Services (MCS)• Executed end-to-end project lifecycle using Agile methodologies for initiatives ranging from $200K to $10M• Partnered with core team to secure executive buy-in for high-priority internal initiative; handled project reporting for $6.5M annual investment funds• Designed and implemented new processes that boosted customer satisfaction from 66.7% to 91.3%; built new revenue forecasting tool that increased accuracy for practice by 15%, and was adopted cross-functionally

• Catalyzed aggressive growth that yielded $1.5M+ (~50% of annual company revenue)

Trevose, Pennsylvania, Us

Examples of work include: • Successfully complete a full strategic realignment for a large government entity • Assist in successfully deriving a solution for a large-scale Project Server Migration • Provide support to an enterprise-wide deployment of a project management solution

Dallas, Tx, Us

• Assist the commercial retail real estate team through the entire duration of the deal life cycle, from prospecting to signing the final paperwork

Mba, Strategy

Bs, Management--Corporate Finance