Jeffrey Cluff Email & Phone Number

Redmond, Washington, US

• Build out partner-centric structure to align with cross-functional goals; represent Partner Operations and manage deals across 500 strategic accounts across cross-border travel, rate negotiation, staffing, & more
• Maintain and optimize global partner and subcontractor ecosystem; lead planning, redesign, implementation, onboarding modernization, technology integration, and automation for US and Canadian ecosystems
• Modify processes & procedures to reduce supplier footprint by ~40% while supporting growth at scale
• Overhaul manual subcontractor onboarding process; manage project from concept through integration; introduce automation, saving 4000+ emails, 1000+ meeting hours, & 2,000+ hours of annual productivity gains
• Build and launch framework leveraging zero-touch survey to gather subcontractor feedback in 34 languages with automation, ML, NLP, and Power BI reporting; reduced subcontractor dissatisfaction levels by 20%
• Drive and facilitate partner negotiations yielding $35M+ in annual savings

Redmond, Washington, US

• Supported global buy-side M&A for 20+ deals, inheriting up to 1K employees with 100% payroll success rate; oversaw P2P processes, royalties, & inter-company accounting to drive post acquisition operations continuity
• Redesigned process and timeline for due diligence and integration to account for GDPR compliance and supplier risk assessment, while simultaneously accelerating integration by ~25%

Redmond, Washington, US

• In addition to my M&A work, I lead the "Automation Service Desk". An internal group focused on providing Robotic Process Automation (RPA) solutions to our internal customers
• Oversaw team of 5 in design, build & implementation of Robotic Process Automation (RPA) service desk tool for global Finance org; negotiated and secured funding that delivered 70+ bots into production

Redmond, Washington, US

• Owned customer software & infrastructure engagements as part of Microsoft Consulting Services (MCS)
• Executed end-to-end project lifecycle using Agile methodologies for initiatives ranging from $200K to $10M
• Partnered with core team to secure executive buy-in for high-priority internal initiative; handled project reporting for $6.5M annual investment funds
• Designed and implemented new processes that boosted customer satisfaction from 66.7% to 91.3%; built new revenue forecasting tool that increased accuracy for practice by 15%, and was adopted cross-functionally

• Catalyzed aggressive growth that yielded $1.5M+ (~50% of annual company revenue)

Trevose, Pennsylvania, US

• Examples of work include:
• Successfully complete a full strategic realignment for a large government entity
• Assist in successfully deriving a solution for a large-scale Project Server Migration
• Provide support to an enterprise-wide deployment of a project management solution

Dallas, TX, US

• Assist the commercial retail real estate team through the entire duration of the deal life cycle, from prospecting to signing the final paperwork

Mba, Strategy

Bs, Management--Corporate Finance