Jeff Beaudoin Email & Phone Number

Peterborough, Ontario, Canada

Fenelon Falls, Ontario, Canada

Responsible for configuring, maintaining, and optimizing IT systems, I ensure reliable performance, implement security measures, and swiftly resolve technical issues, contributing to the efficiency and stability of organizational operations.• Network Infrastructure Management: Testing and troubleshooting new server hardware components and designs Oversee and maintain the cable TV/internet network infrastructure and local area network. Maintained data backups and disaster recovery operations in conformance with best practices.• Troubleshooting Issues: Diagnose and resolve network issues promptly to minimize downtime and maintain service reliability. When appropriate escalate issues to the Manager Networks or third-party vendors.• Network Upgrades and Expansion: Execute network upgrades and expansions to accommodate growing customer needs and technological advancements. Installed new servers and applications to improve network operations.• End-User Support: Provide second-tier support to end-users regarding network-related issues, ensuring effective communication and problem resolution. • Internal Support: Support staff with laptops, PCs, printers, peripherals, software, phone systems, and password resets• On-call Support: Be available for on-call support to address urgent network issues outside regular working hours.

Fenelon Falls

Proficient in troubleshooting complex technical issues and delivering advanced user assistance, I contribute to the seamless operation of IT systems, providing efficient and effective support in a dynamic work environment.• Advanced Technical Troubleshooting: Effectively diagnose and resolve intricate hardware and software issues, utilizing a strong understanding of IT systems to provide timely and accurate solutions.• User Assistance: Deliver superior customer support by responding to user queries, offering guidance on IT-related tasks, and ensuring a positive end-user experience through clear communication and problem resolution.• Incident Management: Skillfully manage and escalate incidents, collaborating with team members and other IT specialists to streamline incident resolution processes and minimize impact on organizational operations.• Remote Support: Provide remote support to end-users, demonstrating proficiency in remote troubleshooting tools and techniques to resolve issues efficiently, reducing the need for on-site interventions.

Proficient in troubleshooting complex technical issues and delivering advanced user assistance, I contribute to the seamless operation of IT systems, providing efficient and effective support in a dynamic work environment• Serviced IBM's largest account with Morgan Stanley Smith Barney of over 50,000 end-users worldwide• Utilized Citrix and VMware vSphere to provision virtual Windows 7 and XP desktops• Supported all OS and Office 2003/2010 suite issues, as well as proprietary and third-party applications• Diagnosed remote and local network and connectivity problems• Contributed to meeting strict SLA requirements on a 24/7 basis in a high-pressure environment• Assisted external and internal customers and agents via telephone, email, and chat systems• Proactively escalated and communicated customer issues to appropriate personnel/support groups• Worked closely with several other Morgan Stanley Smith Barney centres to resolve customer issues• Maintained accurate and detailed account of customer issues via IBM Tivoli Service Desk software

Computer Associate | 2009 - 2011Staples, Lindsay, OnEngages customers with expert guidance on computer products, delivers exceptional service, and drives sales through effective communication and troubleshooting. This creates a seamless and satisfying shopping experience in the technology retail sector. • Customer Assistance: Provide excellent customer service by assisting shoppers with their technology-related inquiries, guiding them through product selections, and offering support on the use of computer systems and accessories.• Point of Sale (POS) Operations: Efficiently operate and manage point-of-sale systems, processing transactions accurately, handling cash and card payments, and ensuring a smooth checkout experience for customers.• Product Knowledge: Stay informed about the latest computer products, accessories, and software, enabling effective communication with customers, making informed recommendations, and contributing to a positive shopping experience.• Inventory Management: Monitor and maintain retail computer inventory, including restocking shelves, conducting regular stock checks, and coordinating with management to optimize product availability and ensure a well-organized retail environment.

Lindsay, Ontario

Was responsible for the small engine parts department in regards to inventory control, picking and shipping orders via UPS/Canpar/Canada Post and receiving shipments.

Cybersecurity For Energy Program

Diploma, Computer Systems Technician