Jeffrey Bitner Email & Phone Number

Del Mar, Ca, Us

New York, Ny, Us

London, United Kingdom, Gb

New York, New York, Us

New York, New York, Us

automotiveMastermind revolutionizes the way dealerships and manufacturers find, engage, and win customers by successfully leveraging Big Data Behavioral Analytics. Our proprietary technology analyzes years of customer, service, and market data to help understand and predict exactly which customers are ready to buy, the reasons why, and the key messages most likely to close the sale. automotiveMastermind is proven to grow your business, increase customer satisfaction, and retention. automotiveMastermind currently works with thousands of dealerships from various automotive manufacturers, with plans to further expand its OEM partnerships in 2019. automotiveMastermind is headquartered in New York City and San Francisco, and has more than doubled its employee count in the last year.

New York, New York, Us

automotiveMastermind revolutionizes the way dealerships and manufacturers find, engage, and win customers by successfully leveraging Big Data Behavioral Analytics. Our proprietary technology analyzes years of customer, service, and market data to help understand and predict exactly which customers are ready to buy, the reasons why, and the key messages most likely to close the sale. automotiveMastermind is proven to grow your business, increase customer satisfaction, and retention. automotiveMastermind currently works with hundreds of dealerships from various automotive manufacturers, including Acura, Audi, BMW, Cadillac, Honda, Lexus, Mercedes-Benz and MINI with plans to further expand its OEM partnerships in 2017. automotiveMastermind is headquartered in New York City and San Francisco, and has more than doubled its employee count in the last year.

Charlotte, Nc, Us

Oversaw the performance of the dealership’s in-house financing operations, and cultivated and maintained relationships with lending institutions to secure competitive interest rates and financing programsOffered vehicle financing and insurance options to customers, providing them with a thorough explanation of aftermarket products and extended warranties, and an overview of manufacturer and dealer service policies and proceduresProcessed financing and leasing deals accurately; securing approval through financial sources in alignment with all company and government regulations. Completed required paperwork and created monthly reports on qualityBecame the finance director 3/2014, overseeing finance managers for three stores. Collaborated with BMW NA directly to implement e-contracting and signing in all stores to execute new standardsCreated reports to identify areas of improvement & partnered w- an outside company (JM&A) that was brought on by Corp office to raise the standard of finance numbers company-wideProvided in-depth analysis & reporting regarding the dealership’s progress & monitored all contracts. Delivered feedback to the product & operation teams on new product ideas & modifications to existing productsReviewed the financial elements of the sale to determine how much the sales reps, dealership & financing bank made on the deal. Analyzed the dealership’s performance to help determine new sales goals & forecastsFacilitated training & provided the sales team w- info regarding all finance & leasing program initiatives & the value-added benefits of the dealership’s financing & extended service programsHIGHLIGHTED ACCOMPLISHMENTS-Raised standard of $1100/copy to $1300/copy-Completed 95% of contract paperwork accurately, establishing 90% as the new standard-Helped train new finance employees, leading to a promotion to Finance Director-Odyssey Winner - #1 Retention Dealership in USA-Oversaw the closure of an average of 500 loans/mth

Charlotte, Nc, Us

Created a Portfolio/Retention role after identifying a need for increasing sales by generating retention as opposed to relying on new business. Worked with a start-up (Xtream) to build a program that partnered with BMW corporateCollaborated with BMW financial systems to design internal systems enabling Xtream to prospect their own clients from their BMW dealer network systems. Traveled to BMW Financial to help advance future retail and system plansEstablished a customer loyalty program that was built around processes and procedures for contacting existing clients in order to present opportunities for switching them into new cars earlier and preventing them from shoppingDeveloped and grew relationships through initiating prospecting, cold calling, and relationship development activities. Responded to issues and concerns, and initiated appropriate follow-up in order to ensure customer satisfaction Created presentations for Buick, BMW, and Lexus executives to assist them with creating similar systems, and designing a lease and retention portfolio to generate a more loyal customer base to keep their clients in-house Manned the sales desk during the sales manager’s absence, and worked with finance managers to put together deals with optimum gross margins. Trained new car client advisors and assisted them with career developmentImplemented corporate marketing plans and branding strategies to influence consumer purchasing habits. Assisted with showroom set-up, including wall merchandising and floor displays to optimize salesHIGHLIGHTED ACCOMPLISHMENTS-Turned the lease portfolio into the most successful replacement program in BMW Financial history-Generated customer retention by maintaining the highest replacement rate in the company-Won the top honor of the Odyssey trip to Hawaii for a week at the Four Seasons

Charlotte, Nc, Us

Platinum level client advisor for BMW North America, establishing myself as a subject matter expert (SME) of BMW products. Utilized consultative selling methods to identify customer needs and solutions for overcoming objectionsConducted competitor and market analysis to leverage business analytics for establishing prospecting, cold calling, and lead generation processes in order to build sales pipelines for achieving sales goalsProvided customer service support and quality assurance by resolving issues at the lowest level, initiating follow up in response to inquiries, and escalating concerns to management when necessaryHIGHLIGHTED ACCOMPLISHMENTS-Helped increase sales by 12%-Rookie of The Year - 2007-#1 in new hire sales within all 80 luxury stores-President’s Club 5 years in a row (2007-2011)

Charlotte, Nc, Us

First hire in a role that was designed to establish a system and team to help manage the flow of customer traffic into and out of the dealership. Added four associates to grow the department of traffic controllers

Nyu Hospitality And Tourism Industry Essentials Certificate, Tourism And Travel Services Management

Business Administration